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UPS: Damage claims

Originally Posted by JG_370z Had to go through this when I purchased my Rotora BBK. They arrived chipped and scratched, the seller had insured them for the full amount but

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Old 12-08-2015, 12:48 AM   #11 (permalink)
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Originally Posted by JG_370z View Post
Had to go through this when I purchased my Rotora BBK. They arrived chipped and scratched, the seller had insured them for the full amount but after weeks of exchanging emails and making phone calls with UPS they basically blamed it on the seller's packing materials and said they ain't covering anything. I always ship with FedEx now.
FedEx won't pay either.

I tell people time and time again. Insurance will NOT pay a claim of the item is damaged (Maybe 1 out of 1000) Why won't they? Because why didn't you pack it better? They will pay if they lose your item. That's it.
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