UPS: Damage claims

God-Speed · 12-10-2015, 02:00 PM

Try to get the name of the GM at the dealership. Call and talk to him. Most times things like this never make it across the GM's desk. The last thing a GM wants is bad customer service from his dealership and bad PR that comes with it. We are talking about one wheel, not a buy back on a car. Hopefully things will get worked out for you!

barncobob · 12-10-2015, 04:05 PM

Id let Visa deal with it, they have ALOT of pull since they control the $$$

Jimbo370 · 12-10-2015, 05:34 PM

My neighbor works for UPS and he said a damaged wheel would be on the seller. He also said complainers can go to FedEx which is bad business. sorry to hear. I would do the visa thing for an option. wish you well

Kenwoodturbo · 12-10-2015, 07:39 PM

Quote:

Originally Posted by God-Speed

Try to get the name of the GM at the dealership. Call and talk to him. Most times things like this never make it across the GM's desk. The last thing a GM wants is bad customer service from his dealership and bad PR that comes with it. We are talking about one wheel, not a buy back on a car. Hopefully things will get worked out for you!

If wanting to go this route then link will connect you to a page with said gm. You can also find him on LinkedIn as well as the owner.

Meet the Staff at Fred Beans Nissan

I'd be inclined to also dispute through visa as mentioned just to cover you if they don't, or to help nudge them in the direction of making it right quickly.

12-10-2015, 02:00 PM	#1 (permalink)
God-Speed A True Z Fanatic Join Date: Sep 2010 Location: Austin, Tx. Posts: 4,367 Drives: Prototype Rep Power: 2684378	Try to get the name of the GM at the dealership. Call and talk to him. Most times things like this never make it across the GM's desk. The last thing a GM wants is bad customer service from his dealership and bad PR that comes with it. We are talking about one wheel, not a buy back on a car. Hopefully things will get worked out for you! ~37oZ~ likes this.

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12-10-2015, 04:05 PM	#2 (permalink)
barncobob A True Z Fanatic Join Date: Sep 2015 Location: hangtown, CA Posts: 1,164 Drives: 16 370Z auto Rep Power: 591	Id let Visa deal with it, they have ALOT of pull since they control the $$$

12-10-2015, 05:34 PM	#3 (permalink)
Jimbo370 Enthusiast Member Join Date: Jan 2014 Location: Florida Posts: 466 Drives: 09 black 370z MT Rep Power: 13	My neighbor works for UPS and he said a damaged wheel would be on the seller. He also said complainers can go to FedEx which is bad business. sorry to hear. I would do the visa thing for an option. wish you well