UPS: Damage claims

~37oZ~ · 12-10-2015, 11:40 AM

Quote:

Originally Posted by kenchan

issues like this makes us re-think doing business with such vendors.

at the end it's just paperwork for the store, if it was me, id prioritize making the customer happy for his FULL set of wheels (ship new wheel with call tag for the damaged one). wtf are u supposed to do with 3 wheels?

They said, going forward they are not interested in continuing their online store and will be closing it down, He at first tried to give me a "You're SOL and I won't do anything" type of answer till I mentioned to him, I would contact VISA and ask them what my options in that case are....

littlejuanito · 12-10-2015, 11:46 AM

Quote:

Originally Posted by ~37oZ~

I mentioned to him, I would contact VISA and ask them what my options in that case are....

I would suggest contacting VISA and getting a claim going. If the seller makes good and sends you a brand new wheel, you can then call VISA and close the claim.

Let the big companies fight it out amongst themselves

God-Speed · 12-10-2015, 02:00 PM

Try to get the name of the GM at the dealership. Call and talk to him. Most times things like this never make it across the GM's desk. The last thing a GM wants is bad customer service from his dealership and bad PR that comes with it. We are talking about one wheel, not a buy back on a car. Hopefully things will get worked out for you!

barncobob · 12-10-2015, 04:05 PM

Id let Visa deal with it, they have ALOT of pull since they control the $$$

Jimbo370 · 12-10-2015, 05:34 PM

My neighbor works for UPS and he said a damaged wheel would be on the seller. He also said complainers can go to FedEx which is bad business. sorry to hear. I would do the visa thing for an option. wish you well

Kenwoodturbo · 12-10-2015, 07:39 PM

Quote:

Originally Posted by God-Speed

Try to get the name of the GM at the dealership. Call and talk to him. Most times things like this never make it across the GM's desk. The last thing a GM wants is bad customer service from his dealership and bad PR that comes with it. We are talking about one wheel, not a buy back on a car. Hopefully things will get worked out for you!

If wanting to go this route then link will connect you to a page with said gm. You can also find him on LinkedIn as well as the owner.

Meet the Staff at Fred Beans Nissan

I'd be inclined to also dispute through visa as mentioned just to cover you if they don't, or to help nudge them in the direction of making it right quickly.

SwissCheese · 12-10-2015, 09:06 PM

Quote:

Originally Posted by ~37oZ~

They said, going forward they are not interested in continuing their online store and will be closing it down, He at first tried to give me a "You're SOL and I won't do anything" type of answer till I mentioned to him, I would contact VISA and ask them what my options in that case are....

Aw man, that's depressing. They had some of the best prices!

Hopefully everything gets sorted out!

12-10-2015, 02:00 PM	#3 (permalink)
God-Speed A True Z Fanatic Join Date: Sep 2010 Location: Austin, Tx. Posts: 4,367 Drives: Prototype Rep Power: 2684378	Try to get the name of the GM at the dealership. Call and talk to him. Most times things like this never make it across the GM's desk. The last thing a GM wants is bad customer service from his dealership and bad PR that comes with it. We are talking about one wheel, not a buy back on a car. Hopefully things will get worked out for you! ~37oZ~ likes this.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Massive Japanese crash claims eight Ferraris, three Benzes, and a Lamborghini	jayhuffdaddy	The Lounge (Off Topic)	19	12-08-2011 11:55 AM
Berk Technology Claims Their Third Podium Finish in a Row at Redline Time Attack!	M.Bonanni	Track / Autocross / Drifting / Dragstrip	3	06-02-2010 06:23 PM
Nissan Co. claims that state law instructs them....	PapoZalsa	Nissan 370Z General Discussions	51	05-11-2010 09:42 PM
Can anyone verify Stillen claims of +18hp?	BrianMSmith	Intake/Exhaust	1	04-02-2010 09:17 PM
car and driver claims nissan now provides...	need4speed	Nissan 370Z General Discussions	7	07-09-2009 06:30 PM

12-10-2015, 04:05 PM	#4 (permalink)
barncobob A True Z Fanatic Join Date: Sep 2015 Location: hangtown, CA Posts: 1,164 Drives: 16 370Z auto Rep Power: 591	Id let Visa deal with it, they have ALOT of pull since they control the $$$

12-10-2015, 05:34 PM	#5 (permalink)
Jimbo370 Enthusiast Member Join Date: Jan 2014 Location: Florida Posts: 466 Drives: 09 black 370z MT Rep Power: 13	My neighbor works for UPS and he said a damaged wheel would be on the seller. He also said complainers can go to FedEx which is bad business. sorry to hear. I would do the visa thing for an option. wish you well