UPS: Damage claims

Kenwoodturbo · 12-10-2015, 07:39 PM

Quote:

Originally Posted by God-Speed

Try to get the name of the GM at the dealership. Call and talk to him. Most times things like this never make it across the GM's desk. The last thing a GM wants is bad customer service from his dealership and bad PR that comes with it. We are talking about one wheel, not a buy back on a car. Hopefully things will get worked out for you!

If wanting to go this route then link will connect you to a page with said gm. You can also find him on LinkedIn as well as the owner.

Meet the Staff at Fred Beans Nissan

I'd be inclined to also dispute through visa as mentioned just to cover you if they don't, or to help nudge them in the direction of making it right quickly.

SwissCheese · 12-10-2015, 09:06 PM

Quote:

Originally Posted by ~37oZ~

They said, going forward they are not interested in continuing their online store and will be closing it down, He at first tried to give me a "You're SOL and I won't do anything" type of answer till I mentioned to him, I would contact VISA and ask them what my options in that case are....

Aw man, that's depressing. They had some of the best prices!

Hopefully everything gets sorted out!

~37oZ~ · 12-10-2015, 07:37 PM

So it looks like UPS has agreed to pay for the wheel....I think, however they want to get a hold of the shipper but they said they were not able to do so and now the shipper must contact them. I also tried calling FB today and their lines just rang and rang and rang in a closed loop...this is getting very frustrating very quickly. I think I will contact PayPal/Visa.

Kenwoodturbo · 12-10-2015, 07:40 PM

Quote:

Originally Posted by ~37oZ~

So it looks like UPS has agreed to pay for the wheel....I think, however they want to get a hold of the shipper but they said they were not able to do so and now the shipper must contact them. I also tried calling FB today and their lines just rang and rang and rang in a closed loop...this is getting very frustrating very quickly. I think I will contact PayPal/Visa.

Then call the actual dealership as if you were going to buy a car, if they decided to exit on line business then chances are they would not continue to pay for a toll free number to support that arm of the business, nor would they pay someone to man the phones to say they are out of that business.

~37oZ~ · 12-10-2015, 11:44 PM

Thanks for all the advice and support everyone. I'll keep you guys posted.

~37oZ~ · 12-11-2015, 02:27 PM

Well, after calling the Nissan dealer's parts department (separate from FB Nissan Parts apparently) they basically told me "Uhh, yeah I'm not sure what we can do, that division is closed down and no one works in that department anymore, They don't order their parts from us they get them direct from Nissan and is treated as a different company, but we'll have someone look into it and call you"....F it, I made a claim with PayPal for the one wheel, we'll see if I get my money back...hopefully they haven't emptied their PayPal account out by now.

Kenwoodturbo · 12-11-2015, 03:08 PM

Quote:

Originally Posted by ~37oZ~

Well, after calling the Nissan dealer's parts department (separate from FB Nissan Parts apparently) they basically told me "Uhh, yeah I'm not sure what we can do, that division is closed down and no one works in that department anymore, They don't order their parts from us they get them direct from Nissan and is treated as a different company, but we'll have someone look into it and call you"....F it, I made a claim with PayPal for the one wheel, we'll see if I get my money back...hopefully they haven't emptied their PayPal account out by now.

If that doesn't work then as I stated in earlier post go to LinkedIn mr Fred himself is on there and active. I've had decent amount of success going to straight to the top of mountain with voice of customer complaints at other companies when getting runaround

~37oZ~ · 12-11-2015, 03:15 PM

Quote:

Originally Posted by Kenwoodturbo

If that doesn't work then as I stated in earlier post go to LinkedIn mr Fred himself is on there and active. I've had decent amount of success going to straight to the top of mountain with voice of customer complaints at other companies when getting runaround

Yup, that's plan B. I'm hoping they don't respond to PayPal, then I'll be refunded automatically.

zguynate · 12-11-2015, 02:35 PM

Man. This is some bs. I hate to see you get hosed for this.

zefaulter · 12-11-2015, 08:29 PM

Hopefully you added the shipping cost too, not just the wheel price. Such a shitty deal

Nixin · 12-11-2015, 08:57 PM

I know that you do not want to dish out anymore cash, but consider getting the wheel refinished. I have heard that it is about $100-$125 for one wheel. Hopefully everything will work out for you.

~37oZ~ · 12-11-2015, 10:08 PM

Quote:

Originally Posted by Nixin

I know that you do not want to dish out anymore cash, but consider getting the wheel refinished. I have heard that it is about $100-$125 for one wheel. Hopefully everything will work out for you.

I don't even have the wheel anymore!

UPS has it and sent it back to FB Nissan. The problem with that is, A) The colour would be off so I would need to repaint all four or so wheel repair shops have told me. And B) where I live it's like $300 for a repair like this.

zefaulter · 12-12-2015, 12:57 AM

Quote:

Originally Posted by ~37oZ~

I don't even have the wheel anymore!

UPS has it and sent it back to FB Nissan. The problem with that is, A) The colour would be off so I would need to repaint all four or so wheel repair shops have told me. And B) where I live it's like $300 for a repair like this.

No don't repair it even if you had it. You paid for it to be new. You're gonna get your money back.

Sensei Kreese · 12-13-2015, 11:49 AM

I've worked for UPS, Fed Ex Home Delivery and now work for FedEx Express-I usually shake my head when I see rims coming down the belts. I personally would never order anything that can be easily damaged like TV's or rims but I know how the stuff gets treated. This year I saw 4 rims come down not even inside a box, the shipper just attached a label via zip tie and sent them on their way. At some point in time your shipment will be stacked either in a container or in a semi truck, sometimes those rims get placed at the top and when the truck moves or gets unloaded your rims slam to the ground. Then they have to be placed on a long conveyor belt and at this time of the year that conveyor belt is packed. Nothing gets treated special. Those rims should have been wrapped in bubble wrap and when it was placed in the box it should have been tight fitting so nothing moves around. AFIC, if those rims were just placed in a box and shipped that is 100% the shippers fault.

MagmaRed370z · 12-11-2015, 09:12 PM

man! this is trusting just to read this crap. I would go directly to the owner and also Visa.

12-11-2015, 02:35 PM	#9 (permalink)
zguynate A True Z Fanatic Join Date: Jan 2012 Location: Strangeland Posts: 1,054 Drives: 09 370z Rep Power: 75	Man. This is some bs. I hate to see you get hosed for this. ~37oZ~ likes this. __________________ 2009 370z touring w/sports package

12-11-2015, 08:29 PM	#10 (permalink)
zefaulter A True Z Fanatic Join Date: Jan 2013 Location: Toronto, Canada Posts: 1,983 Drives: 40th 370Z Rep Power: 29	Hopefully you added the shipping cost too, not just the wheel price. Such a shitty deal ~37oZ~ likes this.

12-11-2015, 09:12 PM	#15 (permalink)
MagmaRed370z A True Z Fanatic Join Date: Jun 2014 Location: USA Posts: 1,468 Drives: 14' 370z Sport Magma Rep Power: 14	man! this is trusting just to read this crap. I would go directly to the owner and also Visa. __________________ Sold: 2014 Magnetic Black Base. Current: 2014 Magma Red 370z Sport \| ARK Grip Exhaust \| 25mm HR Spacers \| GTR Button \| DRL Mod

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12-10-2015, 07:37 PM	#3 (permalink)
~37oZ~ Base Member Join Date: Jul 2013 Location: Edmonton Posts: 133 Drives: 2010 40th 370Z M6 Rep Power: 25	So it looks like UPS has agreed to pay for the wheel....I think, however they want to get a hold of the shipper but they said they were not able to do so and now the shipper must contact them. I also tried calling FB today and their lines just rang and rang and rang in a closed loop...this is getting very frustrating very quickly. I think I will contact PayPal/Visa.

12-10-2015, 11:44 PM	#5 (permalink)
~37oZ~ Base Member Join Date: Jul 2013 Location: Edmonton Posts: 133 Drives: 2010 40th 370Z M6 Rep Power: 25	Thanks for all the advice and support everyone. I'll keep you guys posted.

12-11-2015, 02:27 PM	#6 (permalink)
~37oZ~ Base Member Join Date: Jul 2013 Location: Edmonton Posts: 133 Drives: 2010 40th 370Z M6 Rep Power: 25	Well, after calling the Nissan dealer's parts department (separate from FB Nissan Parts apparently) they basically told me "Uhh, yeah I'm not sure what we can do, that division is closed down and no one works in that department anymore, They don't order their parts from us they get them direct from Nissan and is treated as a different company, but we'll have someone look into it and call you"....F it, I made a claim with PayPal for the one wheel, we'll see if I get my money back...hopefully they haven't emptied their PayPal account out by now.

12-11-2015, 08:57 PM	#11 (permalink)
Nixin A True Z Fanatic Join Date: Sep 2015 Location: GWN Posts: 3,488 Drives: Goodbye Z! Rep Power: 19834	I know that you do not want to dish out anymore cash, but consider getting the wheel refinished. I have heard that it is about $100-$125 for one wheel. Hopefully everything will work out for you.

12-13-2015, 11:49 AM	#14 (permalink)
Sensei Kreese Base Member Join Date: Dec 2013 Location: SoCal Posts: 90 Drives: 40th Anniversary Rep Power: 13	I've worked for UPS, Fed Ex Home Delivery and now work for FedEx Express-I usually shake my head when I see rims coming down the belts. I personally would never order anything that can be easily damaged like TV's or rims but I know how the stuff gets treated. This year I saw 4 rims come down not even inside a box, the shipper just attached a label via zip tie and sent them on their way. At some point in time your shipment will be stacked either in a container or in a semi truck, sometimes those rims get placed at the top and when the truck moves or gets unloaded your rims slam to the ground. Then they have to be placed on a long conveyor belt and at this time of the year that conveyor belt is packed. Nothing gets treated special. Those rims should have been wrapped in bubble wrap and when it was placed in the box it should have been tight fitting so nothing moves around. AFIC, if those rims were just placed in a box and shipped that is 100% the shippers fault.