order issues/ lack of customer support

Originally Posted by dP3NGU1N Subjective nonsense. There's an advantage for both the customer as well as the vendor to have an email conversation so there's a clear paper trail and

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order issues/ lack of customer support

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11-29-2012, 12:26 PM

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Mitco39

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Quote:

Originally Posted by dP3NGU1N

Subjective nonsense. There's an advantage for both the customer as well as the vendor to have an email conversation so there's a clear paper trail and so everything is documented. This has nothing to do with being afraid to talk to someone; it's about record keeping and accountability.

Thats what an Invoice is for, any discussed terms should be mentioned on the invoice. If you're worried about a company being accountable for their product then I would ask why you are ordering from them in the first place.

This being said I will probably email before calling just for the ease of it. But I would not flame a company for missing an email or having website issues without first trying to contact them via a phone.

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