order issues/ lack of customer support

Mitco39

People are too afraid to talk on the phone these days, its all about impersonal emails and texting.

__________________
2007 Chevy Duramax - EFILive Tuned By Me
2010 40th W/ Nav - Boosted Performance - UpRev Tuned By Me
The Mrs. Ride -2012 335XI N55 BMW - Cobb Tuned By Me, Built by her
My Build --> http://www.the370z.com/members-370z-...39s-build.html

dP3NGU1N

Subjective nonsense. There's an advantage for both the customer as well as the vendor to have an email conversation so there's a clear paper trail and so everything is documented. This has nothing to do with being afraid to talk to someone; it's about record keeping and accountability.

OP is right. If there is an email address listed then someone should be accountable to answer those emails. Keep your off-topic and unhelpful opinions to yourself. That being said after a few days without an answer, OP, you should probably try giving them a call and refer to your email request.

Mitco39

Thats what an Invoice is for, any discussed terms should be mentioned on the invoice. If you're worried about a company being accountable for their product then I would ask why you are ordering from them in the first place.

This being said I will probably email before calling just for the ease of it. But I would not flame a company for missing an email or having website issues without first trying to contact them via a phone.

__________________
2007 Chevy Duramax - EFILive Tuned By Me
2010 40th W/ Nav - Boosted Performance - UpRev Tuned By Me
The Mrs. Ride -2012 335XI N55 BMW - Cobb Tuned By Me, Built by her
My Build --> http://www.the370z.com/members-370z-...39s-build.html