Service Department Joy Ride

Chuck33079 · 05-07-2013, 08:28 PM

Unless there's actual damages you could claim in court, I wouldn't mention the word lawyer.

nmjaxx9 · 05-07-2013, 08:32 PM

Ohhh hellllll no they better pay up. Another nismo tell em bill it.

Red__Zed · 05-07-2013, 09:02 PM

Quote:

Originally Posted by Chuck33079

Unless there's actual damages you could claim in court, I wouldn't mention the word lawyer.

I think it would be hard to demonstrate damages beyond the $0.56.5 per mile

Tribalpinoy91 · 05-07-2013, 08:33 PM

Damn man, i would be ticked.

KaienZ34 · 05-07-2013, 08:53 PM

That sucks for sure, but why is the car in your avatar a regular z and a nismo in the pic?

Edit: Never mind, I see you've done the nismo conversion.

Cmike2780 · 05-07-2013, 09:31 PM

If those two don't get fired or at least deciplined for their actions, blow this **** up on the Internet and social media. The last thing they want is bad advertising. I'd still contact Nissan NA and file a complaint.

enkei2k · 05-07-2013, 09:46 PM

nmjaxx9 · 05-07-2013, 10:34 PM

Quote:

Originally Posted by enkei2k

2xtreme1 · 05-07-2013, 10:28 PM

DAMN THAT IS ****** UP!!!
I would make the dealershit my bitc*h
LOL
Sure the car can take being driven hard, but if anyones is going to enjoy driving hard in MY CAR, its me! not someone who is not the owner!
anyways, hope all is well. Let us know if you take further action besides just talking to the manager which seems like you already did.

gbrettin · 05-07-2013, 10:47 PM

Quote:

Originally Posted by 2xtreme1

DAMN THAT IS ****** UP!!!
I would make the dealershit my bitc*h
LOL
Sure the car can take being driven hard, but if anyones is going to enjoy driving hard in MY CAR, its me! not someone who is not the owner!
anyways, hope all is well. Let us know if you take further action besides just talking to the manager which seems like you already did.

I'm looking forward to having a lessons learned conversation with the owner after my car has been completed.

AKA - Ask him for the keys to his GTR so I can get some Burger King.

Chuck33079 · 05-07-2013, 11:17 PM

Well, I can see where they are coming from if you were having them look at something that occurs under hard acceleration. The food thing bothers me a little. I don't eat in my car, so neither can you.

Wonka2581 · 05-07-2013, 11:21 PM

Sub'd I would be killing someone!

37ZERO · 05-08-2013, 06:16 AM

I had a similar situation when I had my Renault Sport.

The car was quite heavily modified and screamed thrash me. This led me to install a ROADHAWK blackbox camera system, it records audio, forward camera footage, gps speed and position and g forces. Everything is saved to a SD card and can be read on a laptop

I dropped my car in for its 30k service clearing only the fuel economy (I recorderd km but didnt clear them). Picking the car up it had done almost 30km and had an average fuel economy of 42.8 litres per 100km!

I calmly asked the service manager who had driven my car and where my it had been, he wanted to shut down any questioning quickly and told me the dealership uses a preplanned 3km route and he goes on every drive with the technician to ensure the cars are driven properly. I asked him about the excessive fuel economy and km where he then told me I mustn't have cleared the vehicle data properly (funny that I was into my 3rd year of ownership!).

I pulled my laptop out and the SD card from the recorder and asked for him to give me a moment. The footage shown a single mechanic get in my car, thrash it from cold and exceed our maximum speed limit by 20%, he took the car on a journey almost 30km long through a mountain pass.

At this point I went back into the dealership and asked to see the service manager, rolling his eyes at me he led me into his office, immediately I asked for the DP to be present.

Cutting a long story short both the service manager and the technician were fired, the tech for misusing my car, the service manager for lying. I had my service fully refunded and was bartered with to keep quiet and delete the footage

Handle the situation calmly, ask for the dealer principle especially if the SM told his staff to buy food in your car. I now work in the car industry and this kind of disrespect for your vehicle would justify the loss of jobs.

onzedge · 05-08-2013, 06:39 AM

Quote:

Originally Posted by 37ZERO

I had a similar situation when I had my Renault Sport.

The car was quite heavily modified and screamed thrash me. This led me to install a ROADHAWK blackbox camera system, it records audio, forward camera footage, gps speed and position and g forces. Everything is saved to a SD card and can be read on a laptop

I dropped my car in for its 30k service clearing only the fuel economy (I recorderd km but didnt clear them). Picking the car up it had done almost 30km and had an average fuel economy of 42.8 litres per 100km!

I calmly asked the service manager who had driven my car and where my it had been, he wanted to shut down any questioning quickly and told me the dealership uses a preplanned 3km route and he goes on every drive with the technician to ensure the cars are driven properly. I asked him about the excessive fuel economy and km where he then told me I mustn't have cleared the vehicle data properly (funny that I was into my 3rd year of ownership!).

I pulled my laptop out and the SD card from the recorder and asked for him to give me a moment. The footage shown a single mechanic get in my car, thrash it from cold and exceed our maximum speed limit by 20%, he took the car on a journey almost 30km long through a mountain pass.

At this point I went back into the dealership and asked to see the service manager, rolling his eyes at me he led me into his office, immediately I asked for the DP to be present.

Cutting a long story short both the service manager and the technician were fired, the tech for misusing my car, the service manager for lying. I had my service fully refunded and was bartered with to keep quiet and delete the footage

Handle the situation calmly, ask for the dealer principle especially if the SM told his staff to buy food in your car. I now work in the car industry and this kind of disrespect for your vehicle would justify the loss of jobs.

Jsolo · 05-08-2013, 10:36 AM

Quote:

Originally Posted by 37ZERO

The car was quite heavily modified and screamed thrash me. This led me to install a ROADHAWK blackbox camera system, it records audio, forward camera footage, gps speed and position and g forces. Everything is saved to a SD card and can be read on a laptop

How big is this device? Where do you mount it so it's out of sight? Got any pics of your installation?

It's sad that those with high perf cars have to go protect themselves to such an extreme. Chances are higher end car shop techs don't abuse cars like those at mainstream dealers. After all, how many Z's, camaro's, vettes's, etc do these dealers see on a regular bases.

05-07-2013, 08:28 PM	#1 (permalink)
Chuck33079 A True Z Fanatic Join Date: Nov 2011 Location: Houston Posts: 12,265 Drives: 2011 370ztt Rep Power: 29539	Unless there's actual damages you could claim in court, I wouldn't mention the word lawyer. __________________ 2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent

05-07-2013, 08:53 PM	#5 (permalink)
KaienZ34 A True Z Fanatic Join Date: Oct 2009 Location: LA. not L.a. Posts: 21,652 Drives: Z34 Tour/Sport Rep Power: 178	That sucks for sure, but why is the car in your avatar a regular z and a nismo in the pic? Edit: Never mind, I see you've done the nismo conversion. gbrettin likes this. __________________ *"These Violent Delights Have Violent Ends"* http://www.the370z.com/members/kaienz34-albums-z34.html Last edited by KaienZ34; 05-07-2013 at 08:58 PM.

05-07-2013, 09:31 PM	#6 (permalink)
Cmike2780 A True Z Fanatic Join Date: Jun 2010 Location: Long Island Posts: 5,059 Drives: slowwww Rep Power: 30	If those two don't get fired or at least deciplined for their actions, blow this **** up on the Internet and social media. The last thing they want is bad advertising. I'd still contact Nissan NA and file a complaint. __________________ [09][MB][6-Spd MT][Touring][Stillen Gen III][K&N][Borla CBE][Evo-R] [ArchitTEK Photography]

05-07-2013, 09:46 PM	#7 (permalink)
enkei2k A True Z Fanatic Join Date: Apr 2011 Location: NYC Posts: 6,365 Drives: '12 G41 B/S M6 Rep Power: 3717	__________________ ...need boost...

05-07-2013, 11:17 PM	#11 (permalink)
Chuck33079 A True Z Fanatic Join Date: Nov 2011 Location: Houston Posts: 12,265 Drives: 2011 370ztt Rep Power: 29539	Well, I can see where they are coming from if you were having them look at something that occurs under hard acceleration. The food thing bothers me a little. I don't eat in my car, so neither can you. blackcherry20 likes this. __________________ 2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent

05-07-2013, 08:32 PM	#2 (permalink)
nmjaxx9 A True Z Fanatic Join Date: Jul 2011 Location: Middletown, Ct Posts: 5,853 Drives: 2011 Nissan 370z Rep Power: 27	Ohhh hellllll no they better pay up. Another nismo tell em bill it.

05-07-2013, 08:33 PM	#4 (permalink)
Tribalpinoy91 Track Member Join Date: May 2012 Location: Las Vegas Posts: 607 Drives: 370z PW Rep Power: 15	Damn man, i would be ticked.

05-07-2013, 10:28 PM	#9 (permalink)
2xtreme1 Enthusiast Member Join Date: Feb 2012 Location: Eastvale, California Age: 33 Posts: 494 Drives: 11' 370Z 7 A/T Sport Rep Power: 14	DAMN THAT IS ****** UP!!! I would make the dealershit my bitc*h LOL Sure the car can take being driven hard, but if anyones is going to enjoy driving hard in MY CAR, its me! not someone who is not the owner! anyways, hope all is well. Let us know if you take further action besides just talking to the manager which seems like you already did.

05-07-2013, 11:21 PM	#12 (permalink)
Wonka2581 A True Z Fanatic Join Date: Nov 2012 Location: Chattanooga, TN Posts: 3,083 Drives: MY WIFE CRAZY.... Rep Power: 2612	Sub'd I would be killing someone! DEpointfive0 likes this. __________________ "I have nothing to offer but blood, toil, tears and sweat""Winston Churchill"

05-08-2013, 06:16 AM	#13 (permalink)
37ZERO Base Member Join Date: Oct 2012 Location: Burradoo Posts: 26 Drives: --- Rep Power: 13	I had a similar situation when I had my Renault Sport. The car was quite heavily modified and screamed thrash me. This led me to install a ROADHAWK blackbox camera system, it records audio, forward camera footage, gps speed and position and g forces. Everything is saved to a SD card and can be read on a laptop I dropped my car in for its 30k service clearing only the fuel economy (I recorderd km but didnt clear them). Picking the car up it had done almost 30km and had an average fuel economy of 42.8 litres per 100km! I calmly asked the service manager who had driven my car and where my it had been, he wanted to shut down any questioning quickly and told me the dealership uses a preplanned 3km route and he goes on every drive with the technician to ensure the cars are driven properly. I asked him about the excessive fuel economy and km where he then told me I mustn't have cleared the vehicle data properly (funny that I was into my 3rd year of ownership!). I pulled my laptop out and the SD card from the recorder and asked for him to give me a moment. The footage shown a single mechanic get in my car, thrash it from cold and exceed our maximum speed limit by 20%, he took the car on a journey almost 30km long through a mountain pass. At this point I went back into the dealership and asked to see the service manager, rolling his eyes at me he led me into his office, immediately I asked for the DP to be present. Cutting a long story short both the service manager and the technician were fired, the tech for misusing my car, the service manager for lying. I had my service fully refunded and was bartered with to keep quiet and delete the footage Handle the situation calmly, ask for the dealer principle especially if the SM told his staff to buy food in your car. I now work in the car industry and this kind of disrespect for your vehicle would justify the loss of jobs. DIGItonium, wheee!, onzedge and 3 others like this.

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