Service Department Joy Ride

Cmike2780 · 05-07-2013, 01:48 PM

Handle it calmly, but show you're upset. Speak to the manager directly. Write a letter to Nissan NA if you wish and show them this picture. I'd be seriously pissed off. The only reason your car leaves the lot is for diagnostics work and certainly not for a burger run. Pretty sure the fat *** on the left could do damage to your shocks.

Jasonle · 05-07-2013, 01:51 PM

DEpointfive0 · 05-07-2013, 01:55 PM

Quote:

Originally Posted by Cmike2780

Handle it calmly, but show you're upset. Speak to the manager directly. Write a letter to Nissan NA if you wish and show them this picture. I'd be seriously pissed off. The only reason your car leaves the lot is for diagnostics work and certainly not for a burger run. Pretty sure the fat *** on the left could do damage to your shocks.

Hey now, don't make fun of all of us fatasses

bdavis89 · 05-07-2013, 02:03 PM

Wow that sucks big time...

Cmike2780 · 05-07-2013, 02:08 PM

Quote:

Originally Posted by DEpointfive0

Hey now, don't make fun of all of us fatasses

haha

Glambutang · 05-07-2013, 02:49 PM

Ohh man was in similar situation saw a service guy driving a girl in my dad's rogue, while it was suppose to be getting new alternator. Told my dad but had no pictures

by the time pops got to the dealership car was back already, so couldnt really prove anything.

JARblue · 05-07-2013, 02:56 PM

FVCK THAT DEALER$HIT! I would do this:

Mr. Q · 05-07-2013, 03:02 PM

Op - don't get too accusatory with something vague like "burgers and onion" he could always reply with the tech had bad B.O. Instead mention your odometer or trip meter mileage added and present him with the photo. That gets all the bullsht hole digging out of the way and gets you two on the path to compensation.

I always make note of my mileage if i have to surrender my vehicle and i dont even let the inspection people drive off in my car unless I'm in the passenger's seat. It's also why i do every bit of work on my cars that I can. I dont trust anyone with my vehicles

kenchan · 05-07-2013, 03:21 PM

Mr.Q, you should change your handle to Mr.IQ. you make sense!

atl370z · 05-07-2013, 03:28 PM

Can't wait to hear what the service mgr will reply to this,,,,

Magic Bus · 05-07-2013, 03:35 PM

1) Don't use deception to combat deception, shows you're no better than they are. Also may start the negotiation of your compensation on the wrong foot.
2) Agree with the many, keep a calm head.
3) Decide what you want as compensation, before going in (be it written or vebal apology from techs, service manager & dealership, suspension of techs, discount on the price of the service they performed, etc). This is very important because, if you don't have an idea of compensation, don't expect them to know what to compensate you either.
4) Be fair, then if the service manager does not give you the compensation you feel you deserve than definitely move it up the food chain.
5) Good luck to you!

speedfreek · 05-07-2013, 03:35 PM

I would go with what everyone else is saying....but I would have wanted my brother to confront them with taking the food in the car. No reason why the tech should even be taking a bottle of water in it. They aren't going on a freaking road trip!

CSGLEON · 05-07-2013, 03:53 PM

Not the first time i have heard of this happening. One guy left a voice recorder in his camaro and the mechanics took his car out and smoked the cluth and said it was like that when they received the car. But of course the voice recorder proved everything and they were hooting and hollering smoke the tires ext..

JARblue · 05-07-2013, 04:01 PM

The local Ford dealership got busted when one of their techs took a customer's Lightning to a strip club and left the receipt in the cab

gbrettin · 05-07-2013, 04:04 PM

I handled it cool and explained the situation.

My car needs a new motor mount and it is being taken care of free of charge. The dealer is taken care of me.

I'm not sure what's happening to the techs but that's nmfp.

05-07-2013, 01:48 PM	#16 (permalink)
Cmike2780 A True Z Fanatic Join Date: Jun 2010 Location: Long Island Posts: 5,059 Drives: slowwww Rep Power: 28	Handle it calmly, but show you're upset. Speak to the manager directly. Write a letter to Nissan NA if you wish and show them this picture. I'd be seriously pissed off. The only reason your car leaves the lot is for diagnostics work and certainly not for a burger run. Pretty sure the fat *** on the left could do damage to your shocks. DEpointfive0, 2xtreme1 and 2010ZilverZ like this. __________________ [09][MB][6-Spd MT][Touring][Stillen Gen III][K&N][Borla CBE][Evo-R] [ArchitTEK Photography]

05-07-2013, 01:51 PM	#17 (permalink)
Jasonle A True Z Fanatic Join Date: Jan 2011 Location: St. Louis Posts: 3,509 Drives: 09 370z Rep Power: 25	__________________ 2009 Nissan 370z/2003 Honda Soccer Van Shineauto Amuse Body Kit/UAM Fenders/Bc Br Coilovers/Topspeed Exhaust/Racing Hart Wheels and More My Sexy Beast

05-07-2013, 02:03 PM	#19 (permalink)
bdavis89 Track Member Join Date: Oct 2011 Location: Jacksonville FL Posts: 586 Drives: '10 370Z PW Auto Rep Power: 14	Wow that sucks big time... __________________ 2010 Pearl White Touring Sport Package \| Navigation \| 7 Speed Automatic

05-07-2013, 02:56 PM	#22 (permalink)
JARblue A True Z Fanatic Join Date: Mar 2011 Location: Austin, TX Age: 43 Posts: 36,449 Drives: 11 Z34, 98 E36 M3 Rep Power: 2684440	FVCK THAT DEALER$HIT! I would do this: Pintsize725, kfull, blackcherry20 and 2 others like this. __________________ 2011 370Z 6MT Sport Gun Metallic \| ARC \| CJM \| Ecutek \| FI \| Fujimura \| R2C \| SPL \| Stillen \| TWM \| Z1 \| ZSpeed \|

05-07-2013, 03:02 PM	#23 (permalink)
Mr. Q Enthusiast Member Join Date: Dec 2009 Location: Texas Posts: 349 Drives: 09 MB 370z Rep Power: 15	Op - don't get too accusatory with something vague like "burgers and onion" he could always reply with the tech had bad B.O. Instead mention your odometer or trip meter mileage added and present him with the photo. That gets all the bullsht hole digging out of the way and gets you two on the path to compensation. I always make note of my mileage if i have to surrender my vehicle and i dont even let the inspection people drive off in my car unless I'm in the passenger's seat. It's also why i do every bit of work on my cars that I can. I dont trust anyone with my vehicles kenchan, hadokenuh and marty31 like this.

05-07-2013, 02:49 PM	#21 (permalink)
Glambutang Base Member Join Date: Dec 2012 Location: New York Posts: 86 Drives: Honda, im a ricer Rep Power: 12	Ohh man was in similar situation saw a service guy driving a girl in my dad's rogue, while it was suppose to be getting new alternator. Told my dad but had no pictures by the time pops got to the dealership car was back already, so couldnt really prove anything.

05-07-2013, 03:21 PM	#24 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141520	Mr.Q, you should change your handle to Mr.IQ. you make sense! gurneyeagle likes this.

05-07-2013, 03:28 PM	#25 (permalink)
atl370z Enthusiast Member Join Date: Apr 2010 Location: atlanta Posts: 282 Drives: Maxima Rep Power: 15	Can't wait to hear what the service mgr will reply to this,,,,

05-07-2013, 03:35 PM	#26 (permalink)
Magic Bus A True Z Fanatic Join Date: May 2012 Location: Honolulu Posts: 1,427 Drives: 17 6MT M2 Rep Power: 18753	1) Don't use deception to combat deception, shows you're no better than they are. Also may start the negotiation of your compensation on the wrong foot. 2) Agree with the many, keep a calm head. 3) Decide what you want as compensation, before going in (be it written or vebal apology from techs, service manager & dealership, suspension of techs, discount on the price of the service they performed, etc). This is very important because, if you don't have an idea of compensation, don't expect them to know what to compensate you either. 4) Be fair, then if the service manager does not give you the compensation you feel you deserve than definitely move it up the food chain. 5) Good luck to you! DEpointfive0, blackcherry20 and DLo like this.

05-07-2013, 03:35 PM	#27 (permalink)
speedfreek A True Z Fanatic Join Date: Feb 2012 Location: Huntsville,AL Posts: 1,724 Drives: '12 370Z PW 6sp Rep Power: 18	I would go with what everyone else is saying....but I would have wanted my brother to confront them with taking the food in the car. No reason why the tech should even be taking a bottle of water in it. They aren't going on a freaking road trip! DEpointfive0 likes this. __________________ Tomei\|Berk\|Takeda\|ZSpeed\|Fortune Auto\|Swift\|Eibach\|SPL\|Carbotech\|Motul\|Powertrix\|Stillen\|Aerojacket\|Z1\|Forgestar\|Enkei\|Project Kics\|Nismo Ti\|Llumar speedfreek's journal

05-07-2013, 03:53 PM	#28 (permalink)
CSGLEON Base Member Join Date: May 2013 Location: austin Posts: 92 Drives: 12 370z silver Rep Power: 11	Not the first time i have heard of this happening. One guy left a voice recorder in his camaro and the mechanics took his car out and smoked the cluth and said it was like that when they received the car. But of course the voice recorder proved everything and they were hooting and hollering smoke the tires ext..

05-07-2013, 04:01 PM	#29 (permalink)
JARblue A True Z Fanatic Join Date: Mar 2011 Location: Austin, TX Age: 43 Posts: 36,449 Drives: 11 Z34, 98 E36 M3 Rep Power: 2684440	The local Ford dealership got busted when one of their techs took a customer's Lightning to a strip club and left the receipt in the cab __________________ 2011 370Z 6MT Sport Gun Metallic \| ARC \| CJM \| Ecutek \| FI \| Fujimura \| R2C \| SPL \| Stillen \| TWM \| Z1 \| ZSpeed \|

05-07-2013, 04:04 PM	#30 (permalink)
gbrettin A True Z Fanatic Join Date: Oct 2010 Location: Portage, MI Posts: 2,237 Drives: Tricycle Rep Power: 542172	I handled it cool and explained the situation. My car needs a new motor mount and it is being taken care of free of charge. The dealer is taken care of me. I'm not sure what's happening to the techs but that's nmfp. kenchan, onzedge, JARblue and 8 others like this.

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