Service Department Joy Ride

gbrettin · 05-07-2013, 01:01 PM

This morning I dropped my car off to the local Nissan garage. They are looking at my front left shock because I may have blown it up from a minor accident back in December.

About 30min ago I received a text from my brother with an attached picture showing two of the service techs getting into my car with a bag of Burger King and Drinks. When they took off they hauled a$$ onto the main road.

When I pick up my car today I am going to get in my car and then get back out of the car. Then I'm going to talk to the Service Manager asking why my car smells like "Burger and Onion". He will then have a choice to either deal with the situation or dig a big f'n hole.

Needless to say I'm rather pist off right now. Yes, I have taken food in my car and Yes I have driven my car fast. Point blank: It is NOT their damn car to joy ride.

I'm curious how you guys/gals would handle the situation?

theDreamer · 05-07-2013, 01:08 PM

Just confront the service manager and ask him about it, be polite and see if he is truthful.
If he lies then present the facts and ask for what you feel would cover the cost. Also, be prepared for the service manager to not know so have proof.

jayl · 05-07-2013, 01:11 PM

do you have another service center near you?

I would talk to the service manager and see what comes out of it.. I would not hesitate to share the picture and if needed let him know you will be sharing this with Nissan...

at the same time I think it would just suck for the tech's if they were to loose their job over this..

good luck!

Red__Zed · 05-07-2013, 01:12 PM

Keep your cool, and be aware that the service manager is probably not aware that they took your car out for a spin.

Keep in mind that you've got very little legal recourse and whatever you get out of this will be based in goodwill. Screaming and yelling won't get you nearly as far as being reasonable will.

kenchan · 05-07-2013, 01:19 PM

find out who those guys are and tell them to buy you a whopper with cheeze and a drink with you in another customer's GTR.

this is why i dont trust the dealers.... the nissan canned message lady does not understand...

DEpointfive0 · 05-07-2013, 01:20 PM

Quote:

Originally Posted by jayl

do you have another service center near you?

I would talk to the service manager and see what comes out of it.. I would not hesitate to share the picture and if needed let him know you will be sharing this with Nissan...

at the same time I think it would just suck for the tech's if they were to loose their job over this..

good luck!

Quote:

Originally Posted by Red__Zed

Keep your cool, and be aware that the service manager is probably not aware that they took your car out for a spin.

Keep in mind that you've got very little legal recourse and whatever you get out of this will be based in goodwill. Screaming and yelling won't get you nearly as far as being reasonable will.

I agree with both. Don't start yelling at everyone just yet. Present it the service manager, see what he says, then call corporate as well... I'd be pissed and most likely key the cars of those service techs, so if you don't do that, you're a better man than me.

Talk about being at the right place at the right time though

wheee! · 05-07-2013, 01:23 PM

I never leave my car with the techs... I take the day to babysit it if I have to. Plus I tell them I want a list of who drives it, with the locations taken plus kilometres recorded. That let's them know I am DEAD serious about who touches my car....

kenchan · 05-07-2013, 01:26 PM

Quote:

Originally Posted by DEpointfive0

I agree with both. Don't start yelling at everyone just yet. Present it the service manager, see what he says, then call corporate as well... I'd be pissed and most likely key the cars of those service techs, so if you don't do that, you're a better man than me.

Talk about being at the right place at the right time though

yah, but what are they going to offer you? free oil change? lol

(not you, the techs)

jayl · 05-07-2013, 01:28 PM

i hope after that picture your "shock"s" are on the house...

m4a1mustang · 05-07-2013, 01:28 PM

Yep. Present it to the service manager politely. He may or may not know what happened. See how he deals with it. You have evidence if you need it.

DEpointfive0 · 05-07-2013, 01:30 PM

Quote:

Originally Posted by kenchan

yah, but what are they going to offer you? free oil change? lol

(not you, the techs)

That's all they can do, because I'm a prick, I'd either be gunning for new tires/clutch because they did a burn out, and I'd get a LOT of satisfaction seeing 2 guys getting canned... I actually wouldn't give 2 shìts if they did that with my car, but I'd "be pissed" so I can see those 2 guys talk a nice walk.

wheee! · 05-07-2013, 01:30 PM

Chances are the Manager will deal with it appropriately. If not, you have the evidence to go higher up the food chain... plus a witness.

God-Speed · 05-07-2013, 01:35 PM

Quote:

Originally Posted by theDreamer

Just confront the service manager and ask him about it, be polite and see if he is truthful.
If he lies then present the facts and ask for what you feel would cover the cost. Also, be prepared for the service manager to not know so have proof.

Wait to hear his story if their is one. Then your next stop should be the GM's office of the dearlership.

JohnsZ · 05-07-2013, 01:42 PM

Quote:

Originally Posted by jayl

do you have another service center near you?

I would talk to the service manager and see what comes out of it.. I would not hesitate to share the picture and if needed let him know you will be sharing this with Nissan...

at the same time I think it would just suck for the tech's if they were to loose their job over this..

good luck!

Are you kidding me????? You bet they should loose their job over this!!! I'm sure there are lots of people out of work just dreaming for a job with Nissan Corp. And you can bet THEY would respect the owners of cars by not taking it for a fast food pickup. I can only hope that the Service Mgr there respects the owners of cars that are brought to be repaired there since the success of his buisness depends on it. I would not hesitate to show that picture to the Service Manager, President of that Dealership, AND to Nissan Corp. I'm sure they will be showing those gentleman the exit door real fast as they should. Maybe McDonalds will hire them!

alvitdk · 05-07-2013, 01:44 PM

Hang them but their nuts, seriously. Now, thats the other reason why I have a real time GPS tracking system in my car!

05-07-2013, 01:08 PM	#2 (permalink)
theDreamer A True Z Fanatic Join Date: Feb 2009 Location: Texas Posts: 30,879 Drives: 370z Rep Power: 4210	Just confront the service manager and ask him about it, be polite and see if he is truthful. If he lies then present the facts and ask for what you feel would cover the cost. Also, be prepared for the service manager to not know so have proof. bigdog1250, m4a1mustang, IDZRVIT and 7 others like this. __________________ theDreamer's Z // Fast Intentions // Uprev // GTM // HKS // TEIN theDreamer's Silvia // URAS // GREDDY Houston Zs // Facebook // Twitter // Instagram

05-07-2013, 01:11 PM	#3 (permalink)
jayl Track Member Join Date: Jun 2010 Location: md Posts: 813 Drives: 09 370z base MT Rep Power: 15	do you have another service center near you? I would talk to the service manager and see what comes out of it.. I would not hesitate to share the picture and if needed let him know you will be sharing this with Nissan... at the same time I think it would just suck for the tech's if they were to loose their job over this.. good luck! __________________ -Jay

05-07-2013, 01:12 PM	#4 (permalink)
Red__Zed A True Z Fanatic Join Date: Jul 2010 Location: window seat Posts: 28,940 Drives: Mostly on two wheels Rep Power: 119	Keep your cool, and be aware that the service manager is probably not aware that they took your car out for a spin. Keep in mind that you've got very little legal recourse and whatever you get out of this will be based in goodwill. Screaming and yelling won't get you nearly as far as being reasonable will. bigdog1250, m4a1mustang, cdoxp800 and 11 others like this.

05-07-2013, 01:19 PM	#5 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141520	find out who those guys are and tell them to buy you a whopper with cheeze and a drink with you in another customer's GTR. this is why i dont trust the dealers.... the nissan canned message lady does not understand... JARblue and FPenvy like this.

05-07-2013, 01:23 PM	#7 (permalink)
wheee! A True Z Fanatic Join Date: Sep 2009 Location: Mod Capital of Canada Age: 57 Posts: 7,354 Drives: cars. lots of cars. Rep Power: 40181	I never leave my car with the techs... I take the day to babysit it if I have to. Plus I tell them I want a list of who drives it, with the locations taken plus kilometres recorded. That let's them know I am DEAD serious about who touches my car.... dirTy_shoeZ and blackcherry20 like this. __________________ H&R / Stillen / Berk / HKS / Swift / Michelin / UpRev / SPC / Amuse Rep / Seibon / Fringe XVO / TWM / more... My Journal

05-07-2013, 01:28 PM	#9 (permalink)
jayl Track Member Join Date: Jun 2010 Location: md Posts: 813 Drives: 09 370z base MT Rep Power: 15	i hope after that picture your "shock"s" are on the house... __________________ -Jay

05-07-2013, 01:28 PM	#10 (permalink)
m4a1mustang A True Z Fanatic Join Date: Feb 2009 Location: Northern VA Posts: 55,385 Drives: on two wheels Rep Power: 6962	Yep. Present it to the service manager politely. He may or may not know what happened. See how he deals with it. You have evidence if you need it. CDepp likes this. __________________ - Steve Zs & Coffee - Saturdays at 10AM in Fairfax, VA and Columbia, MD (Click the banner!) LIKE us on Facebook!

05-07-2013, 01:30 PM	#12 (permalink)
wheee! A True Z Fanatic Join Date: Sep 2009 Location: Mod Capital of Canada Age: 57 Posts: 7,354 Drives: cars. lots of cars. Rep Power: 40181	Chances are the Manager will deal with it appropriately. If not, you have the evidence to go higher up the food chain... plus a witness. m4a1mustang likes this. __________________ H&R / Stillen / Berk / HKS / Swift / Michelin / UpRev / SPC / Amuse Rep / Seibon / Fringe XVO / TWM / more... My Journal

05-07-2013, 01:44 PM	#15 (permalink)
alvitdk Base Member Join Date: Mar 2013 Location: New Braunfels/TX Age: 55 Posts: 140 Drives: 13' Nissan 370Z M6 Rep Power: 12	Hang them but their nuts, seriously. Now, thats the other reason why I have a real time GPS tracking system in my car! m4a1mustang and GaleForce like this. __________________ --------------------------------------------------------------- 13' Nissan 370Z-MT6-PW\| R15%-S35% tint \| Powertrix F20/R25 \| 20% Clutch Spring \|

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