Service Department Joy Ride

Tribalpinoy91

Damn man, i would be ticked.

KaienZ34

That sucks for sure, but why is the car in your avatar a regular z and a nismo in the pic?

Edit: Never mind, I see you've done the nismo conversion.

__________________

Red__Zed

I think it would be hard to demonstrate damages beyond the $0.56.5 per mile

Cmike2780

If those two don't get fired or at least deciplined for their actions, blow this **** up on the Internet and social media. The last thing they want is bad advertising. I'd still contact Nissan NA and file a complaint.

__________________

[09][MB][6-Spd MT][Touring][Stillen Gen III][K&N][Borla CBE][Evo-R]

KERMIT

This is precisely why I turn to the Internet for my advice. Excellent idea!

__________________
Steering wheel with Z emblem, keyless entry, 3.7L with dual overhead cams, am/fm radio, ABS brakes, windshield, air in tires

enkei2k

__________________
...need boost...

2xtreme1

DAMN THAT IS ****** UP!!!
I would make the dealershit my bitc*h
LOL
Sure the car can take being driven hard, but if anyones is going to enjoy driving hard in MY CAR, its me! not someone who is not the owner!
anyways, hope all is well. Let us know if you take further action besides just talking to the manager which seems like you already did.

nmjaxx9

gbrettin

It was in Battle Creek.

The Service Manager told them specifically to take the car and pick lunch up and come back. He also admitted that they drove it hard at times to replicate the issue I was having, which I did say that it happened under hard acceleration. The Service Manager took full responsibility. There was also a reason why there were two service techs in the car as well.

There appeared to be a valid response for every question. I think by me saying those key words "hard acceleration" makes a grey area where they could be pricks about the whole situation and have an easy out.

Going forward they are going to log any mile that goes on my car and why.... However, that is if and when I take my car back to them. I will most likely do the work from here on out myself.

gbrettin

I'm looking forward to having a lessons learned conversation with the owner after my car has been completed.

AKA - Ask him for the keys to his GTR so I can get some Burger King.

Chuck33079

Well, I can see where they are coming from if you were having them look at something that occurs under hard acceleration. The food thing bothers me a little. I don't eat in my car, so neither can you.

__________________
2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent

Wonka2581

Sub'd I would be killing someone!

__________________
"I have nothing to offer but blood, toil, tears and sweat""Winston Churchill"

37ZERO

I had a similar situation when I had my Renault Sport.

The car was quite heavily modified and screamed thrash me. This led me to install a ROADHAWK blackbox camera system, it records audio, forward camera footage, gps speed and position and g forces. Everything is saved to a SD card and can be read on a laptop

I dropped my car in for its 30k service clearing only the fuel economy (I recorderd km but didnt clear them). Picking the car up it had done almost 30km and had an average fuel economy of 42.8 litres per 100km!

I calmly asked the service manager who had driven my car and where my it had been, he wanted to shut down any questioning quickly and told me the dealership uses a preplanned 3km route and he goes on every drive with the technician to ensure the cars are driven properly. I asked him about the excessive fuel economy and km where he then told me I mustn't have cleared the vehicle data properly (funny that I was into my 3rd year of ownership!).

I pulled my laptop out and the SD card from the recorder and asked for him to give me a moment. The footage shown a single mechanic get in my car, thrash it from cold and exceed our maximum speed limit by 20%, he took the car on a journey almost 30km long through a mountain pass.

At this point I went back into the dealership and asked to see the service manager, rolling his eyes at me he led me into his office, immediately I asked for the DP to be present.

Cutting a long story short both the service manager and the technician were fired, the tech for misusing my car, the service manager for lying. I had my service fully refunded and was bartered with to keep quiet and delete the footage

Handle the situation calmly, ask for the dealer principle especially if the SM told his staff to buy food in your car. I now work in the car industry and this kind of disrespect for your vehicle would justify the loss of jobs.

onzedge

__________________

Koni|Swift|Michelin|Motordyne|Berk|RJM Performance|Gates|SPL|Motul|Technafit|Ate Super Blue|Hawk
Tommy Kaira|Momo|Optima|Hella|Hotchkis|Red Line|ZSpeed|Stillen|B&M|H&R

Cmike2780

That's awesome. I've wanted to get one of those recorders for insurance purpose. A lot of crappy drivers on my commute and after my last experience at the dealership, I really don't trust leaving the car at the dealership anymore. If I bring it in for service, I'll wait and make sure to let the tech know I'm looking in as he's working on my car. It sucks, but you don't really have a choice if you need warranty work done.

__________________

[09][MB][6-Spd MT][Touring][Stillen Gen III][K&N][Borla CBE][Evo-R]