Stay away from this company...

FPenvy · 11-13-2014, 08:13 AM

Quote:

Originally Posted by nismo9132

That's where the misunderstanding is - the post was not initially about the $13.72 shipping charges. It was about the fact that they sent bad parts, had no idea what was wrong, and the poor customer service along the way. I cannot help the fact that AAM showed up late to the conversation - they had been alerted to it by Trips and I had emailed them and never received a response. Their choosing to disregard it for as long as they did was their call.

It's not your call or my call, but I would like to think that the Administrators will realize that this thread still provides valuable information regarding the quality of AAM's workmanship. I did want the short tails, but given the fact that they could not provide the correct parts, I decided not to bother with them anymore. It's ultimate up to the Admins, but it would definitely be nice to at least allow them an opportunity to fix this issue completely, post one final note stating whether or not they resolved it completely, and then close it and move on.

they sent a wrong/bad part. it happens to any company and with AAM it's rare. also with exhaust systems i dont think i've heard anyone install theres without some need to adjust the tips and line them up with a push or two in the end.

they did work with you to solve the error and sent more parts. please don't go on saying their workmanship is not good quality because you got the .01% time they had an issue. that is my problem with this thread.

yes, we get it. you got a bad part. dont go making a whole thread into bashing them over 1 part. especially when they did work with you on fixing it. who knows maybe you had non-nismo tails shipped or maybe you installed them wrong. could have been a issue on your side. ever think of that....

nismo9132 · 11-13-2014, 08:21 AM

Quote:

Originally Posted by FPenvy

they sent a wrong/bad part. it happens to any company and with AAM it's rare. also with exhaust systems i dont think i've heard anyone install theres without some need to adjust the tips and line them up with a push or two in the end.

You're missing the fact that they were off by far more than just a push. A 1" difference in the pipe length is not just a push. Another user also had an issue with the fitment too.

Quote:

Originally Posted by FPenvy

they did work with you to solve the error and sent more parts. please don't go on saying their workmanship is not good quality because you got the .01% time they had an issue. that is my problem with this thread.

2 of the 3 pipes that I received had defects. That's a 66.67% defect rate from a customer's point of view. Further, the fact that they don't know if they shipped the product that you ordered is pathetic.

Quote:

Originally Posted by FPenvy

yes, we get it. you got a bad part. dont go making a whole thread into bashing them over 1 part. especially when they did work with you on fixing it. who knows maybe you had non-nismo tails shipped or maybe you installed them wrong. could have been a issue on your side. ever think of that....

Did you read my posts in the past? I didn't create this thread to bash them. Maybe they need some quality assurance to ensure they ship the right parts if that is truly the case. Given the fact that the pipes differed, I didn't even waste my time trying to install them. If I buy a part that is engineered for my car, I shouldn't have to take my car apart to test fit to identify whether or not they sent the right part. If they can't guarantee they sent the right parts (and I can understand the occasional issue, but when it comes down to not knowing if any of the pipes you sent was correct - come on...) then you need to revise your business processes.

Luciano13 · 11-13-2014, 08:49 AM

In all fairness, maybe the thread should be open for other members to come forth if they had issues with the "quality of parts". If this is an ongoing issue, given the fact that AAM is a reputable company, they will introduce better quality control

11-13-2014, 08:49 AM	#3 (permalink)
Luciano13 A True Z Fanatic Join Date: Mar 2013 Location: Canada Posts: 2,130 Drives: 2016 Solid Redz Rep Power: 246	In all fairness, maybe the thread should be open for other members to come forth if they had issues with the "quality of parts". If this is an ongoing issue, given the fact that AAM is a reputable company, they will introduce better quality control nismo9132 likes this. __________________ http://www.the370z.com/members-370z-...lid-red-z.html

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