Stay away from this company...

FPenvy

we've discussed the same thing 500 tiems that this is essentially a thread over your $20 in shipping.

a. they sent parts and were willing to work with you. offered to send more parts as well to make your order 100%.
b. you didnt want parts. you wanted your money back. you got your money back minus shipping which jason touched on fixing, if i read it all correctly.
c. this thread where for 4 or 5 pages it was nothing important until AAM came in and got invovled could lead people in the wrong direction before getting to where the good info is.

so in the end either it gets cleaned up to your OP and their answer or deleted in my opinion.

__________________
324whp/258wtq AAM Tuned |F.I. NonRes CF CBE/NonRes TestPipes #373|UpRev Tuner|Akuma Motorsports Intakes|Z1 34 Row Oil Cooler

nismo9132

That's where the misunderstanding is - the post was not initially about the $13.72 shipping charges. It was about the fact that they sent bad parts, had no idea what was wrong, and the poor customer service along the way. I cannot help the fact that AAM showed up late to the conversation - they had been alerted to it by Trips and I had emailed them and never received a response. Their choosing to disregard it for as long as they did was their call.

It's not your call or my call, but I would like to think that the Administrators will realize that this thread still provides valuable information regarding the quality of AAM's workmanship. I did want the short tails, but given the fact that they could not provide the correct parts, I decided not to bother with them anymore. It's ultimate up to the Admins, but it would definitely be nice to at least allow them an opportunity to fix this issue completely, post one final note stating whether or not they resolved it completely, and then close it and move on.

FPenvy

they sent a wrong/bad part. it happens to any company and with AAM it's rare. also with exhaust systems i dont think i've heard anyone install theres without some need to adjust the tips and line them up with a push or two in the end.

they did work with you to solve the error and sent more parts. please don't go on saying their workmanship is not good quality because you got the .01% time they had an issue. that is my problem with this thread.

yes, we get it. you got a bad part. dont go making a whole thread into bashing them over 1 part. especially when they did work with you on fixing it. who knows maybe you had non-nismo tails shipped or maybe you installed them wrong. could have been a issue on your side. ever think of that....

__________________
324whp/258wtq AAM Tuned |F.I. NonRes CF CBE/NonRes TestPipes #373|UpRev Tuner|Akuma Motorsports Intakes|Z1 34 Row Oil Cooler

jaytirbhaw

edit: sorry missed Jasons post lol

Justice97

I have followed this thread and gave up reading after page 8 lol.

I will say this, being in quality and engineering, I give one extra chance to fix issues and make things right. There is really no excuse for shipping bad product twice. You can blame employees you can say it happens, you can make up all the human error excuses all day long. Where are the check fixtures, the tooling to verify what you made is good and exactly like the 1st one you made. A 1" difference in two different parts that should be the same length, inexcusable.

I don't doubt that AAM is a reputable company that backs their product or the wouldn't have such staunch supporters.
Having said that It would take only one customer to return my product before I started a corrective and preventative action to prevent this type of thread ever being started.

And kudos to OP for keeping your cool and professionalism. You kept your cool when others could not see your point of view.

njobe89

that's why i only like buying stuff that's close to me. in case something is wrong i can go to the shop and they can correct the issue at the spot... i'm glad Z1 is an hour away haha

__________________
2 plus 2 times 2 = ? ... hint, it's not 8

Stillen CBE, Stillen Gen 3, TP's, Uprev tuned - 324whp/264tq

kenchan

is there supposed to be a decorative tip that goes on the ends of the pipes?

how does the short side look with the tip installed? if it fits the car can you cut the other side to match the length? yah, you shouldnt have to do this, but just thinking ways you can make it work on your car. i mean you're probably on a budget if you're buying these so perhaps some effort can alleviate its short comings..

nismo9132

There are exhaust tips, but the bends were also at different locations along the pipes and they should be at the same spot (based on the original set I was shipped).

kenchan

yah, but do they fit the car?

at this point you're either going to make them work or just toss them out, no?

njobe89

thought he returned them...

__________________
2 plus 2 times 2 = ? ... hint, it's not 8

Stillen CBE, Stillen Gen 3, TP's, Uprev tuned - 324whp/264tq

Mike@AAMComp

I would like to give two thumbs up to the entire team at AAMC for going above and beyond every step of the way with the OP to accommodate him and his requests.

Additionally to the team, when you test fit the returned pipes and they FIT PERFECTLY you retained your composure through all of the unnecessary hassle and this post - a total class act guys.

OP we apologize that the original pipe was not to our standards (we had a bad production run - it happens - we messed up and we are apologetically embarrassed). We made it right and you ended up with a proper part. You elected not to install it and we took it all back regardless.

In regards to the small shipping difference you could have simply called and asked to speak to us; avoiding any missed communication and saving yourself time as we are good, sincere, and accommodating people. I do apologize that your sales associates mangers were out of town and he was unable to give you a quick answer. His willingness to take care of all of your previous requests should have demonstrated that the final request would also be taken care of.

I personally reviewed each and every correspondence and the apologetic sincerity extended to the OP in every correspondence was amazing. Job well done and a wonderful job on customer service.

This is what I discovered through the review:

#1. Package had missing gaskets. We apologized and sent you the missing gaskets - 100% on us as it should have been, we covered all costs
#2. When you questioned the one pipe we apologized, adjusted our production schedule to make you a new one and sent it to you per your request - 100% on us as it should have been, we covered all costs
#3. When you asked for a credit for the inconvenience we apologized once again, and agreed to give you a partial refund & credit (gasket + having to wait for the new pipe)
#4. When you received the new pipe it was different than the bad pipe (because it was the correct pipe)
#5. You were concerned that the new pipes was different than the old pipe, Jason again apologized and asked for some information so he could double check with the production manager. He wanted to ensure everything was perfect. In the interim you called another sales associate and said you wanted to return everything. The return was approved.
#6. We did not charge you a restocking fee and we paid for your return shipping (per policy if someone decides to return a product they don’t want, they pay for the return shipping)

As we have accommodated every single request so far of yours, if you do not already know, I would like to inform you that your $13.72 shipping fee has also been returned to you.

At the end of the day I hope that we have done everything that we can as a company to improve this situation for you. Customer satisfaction is our number one priority and if we still have yet to satisfy you please feel free to give me a call to discuss further.

nismo9132

That's correct. These were returned and arrived at AAM on 10/29.

nomodsjk

Just wanted to throw my 2 cents in... I know Jason personally and would let the guy watch my kid. He's about the best kinda guy you could have working for or with you and if he said he did everything he could I believe every word. That's not to say the op didn't have a good reason to be upset I'm just saying there are always two sides of the story and maybe he could have approached this differently.

Trips

I think this has run its course, and if there is any need to further communication? By all means do it via pm's.

__________________