Stay away from this company...

nismo9132

I did do my research and that's why I chose AAM - others were happy with the short tails. After having this experience, the least I could do was to alert others of this experience. I can understand that you still like AAM because you haven't had a bad experience. I also don't doubt that you would be proclaiming them to be great even if you were in my shoes though, because of the fact that you know people and are friends with people that work there. Doing otherwise is a great way to break friendships and likely discounted prices, right?

I can understand that the occasional mistake can occur in production. Not producing parts to a standard specification though, that's what is worrying. I was hoping to join the other happy AAM customers, but that won't be happening.

jaytirbhaw

Can't argue with that man, it's unfortunate. However I would personally reserve judgement on the company until I see how they handle it from this point on. I've seen a lot of good companies go through **** storms because of a few bad eggs or careless mistakes.

I do hope you get your money back and find a nice alternative if you choose too !

Luciano13

Btw... I have a $3000($$CDN)exhaust system that the exhaust tips don't line up 100%....
That's just the way it is....

What AAM should have done(if they had the chance or not).was send you 2 new tails, and not one. Tails and tips never line up 100%

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nismo9132

They definitely could have sent 2, but chose to send a single replacement.

I can understand the tips being off slightly - it's inevitable. My Altima's Stillen exhaust has a slight difference, but we were able to easily adjust that to fix the issue. The discrepancy that we are talking between the replacement and originals that I received though is at least 1" less where the tip would clamp onto. With that said, one tip would be severely recessed while the other would be sticking out substantially. In addition, the bends were totally different and would not have lined up to be correct for any 370Z.

Luciano13

I agree 100%, & would not accept the "parts".
But your title gets us phsyched up to start hating a company that ripped you off, when after reading the thread, the company did everything to try to correct the issue....
All im saying is you're a little harsh on the title and simply had some bad luck with AAM's parts, not "company" as a whole. Because you can not argue the fact that they did try and even gave your money back once you had enough.

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Chuck33079

AAM has been lurking here in this thread all morning without comment. Jason is here right now.

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jaytirbhaw

Just want to add

Threads like this are what make this community valuable. With the amount of money we burn on these cars, its hella important to be informed on how companies do business.

And with that .... waiting to see AAM's response.

Zerocool

So... How about those broncos?

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Mitco39

I guess AAM decided against posting in this forum.

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2007 Chevy Duramax - EFILive Tuned By Me
2010 40th W/ Nav - Boosted Performance - UpRev Tuned By Me
The Mrs. Ride -2012 335XI N55 BMW - Cobb Tuned By Me, Built by her
My Build --> http://www.the370z.com/members-370z-...39s-build.html

cooltoy

You could always try PMing MaxPowered or Aviator44 to get their attention.

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Mitco39

AAM was in here this morning... They saw it.

__________________
2007 Chevy Duramax - EFILive Tuned By Me
2010 40th W/ Nav - Boosted Performance - UpRev Tuned By Me
The Mrs. Ride -2012 335XI N55 BMW - Cobb Tuned By Me, Built by her
My Build --> http://www.the370z.com/members-370z-...39s-build.html

cooltoy

I see.

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Patrick@AAMComp

Hi Guys, Sorry I'm late to the party. We've been playing a lot of catch up now that Sema is over (but that isn't an excuse) and we're certainly not avoiding the issue.

Mike (op), first I want to apologize for any inconvenience this may have caused you (or anyone else involved). I truly was working hard to resolve the issue in a timely manner as I know the excitement that comes with installing upgrades.

Honestly, when I was questioning the replacement pipe, it was only to have all of the pertinent information to take to the production manager. I'm sorry if I made it seem like we didn't know what was going on.

As stated in the emails, we were willing to work with the credit you requested and I meant it when I said I would ship you a completely new set that I personally would have helped test fit on our shop 370.

I believe the reason the shipping total wasn't included in the refund was because we paid for the shipping label to have everything sent back. My manager handles the refunds and unfortunately she is out today, but I will sit down with here tomorrow to discuss the issue.

Again, I am really sorry that we (and I) made the mistakes that we did. I really wanted to earn your business and for you to have a perfect set of short tails.

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Luis R.

aamcompetition.com

Luciano13

+1+1+1+1+1+1+1++11+1+1+1+1+1
This was the missing link to the op!
I've never bought from AAM, however i have read many of many threads of.members who have......
If a customer is not willing to hold out for the company to resolve the issue..
. They should NOT be posting this kind of thread!!!
Thank you Jason for clarifying this issue, that should never have gone this far in THIS FORUM

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axmea?

2700 views. OP's point may be convincing to others and influence their buying decisions. Sucks to loose a sale over a simple fix.

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