Stay away from this company...

Mitco39

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2007 Chevy Duramax - EFILive Tuned By Me
2010 40th W/ Nav - Boosted Performance - UpRev Tuned By Me
The Mrs. Ride -2012 335XI N55 BMW - Cobb Tuned By Me, Built by her
My Build --> http://www.the370z.com/members-370z-...39s-build.html

cooltoy

Whoomp there it is.

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nismo9132

Thank you for responding, Jason. It's good to finally hear from AAM again. As you stated in your email on 10/21, it certainly sounded like you and the production manager did not know what was going on:

Did you ever end up determining the root cause as to why these parts were being built to different specifications? I was never notified that you were able to. In my email, I asked for a full refund. At no time was that contested or questioned. I realize that you paid for the return shipping label, however, given the fact that you were unable to sort these issues out, the shipping charges that I was and still am looking for are the initial shipping charges that I paid. I would appreciate it if you would sit down with your manager. tomorrow to sort this out. It's unfortunate that AAM was unable to resolve the issue in a timely fashion, but I do appreciate your attention in resolving this.

As I have now stated multiple times, I did give them opportunities to fix the issue. They were unable to and that's why I returned them. Will you please stop trying to discredit me or this post simply because you disagree with me? Many other members have found this thread to be valuable and let's leave it at that and move on.

Luciano13

Im still on your side brother. But the problem i have is that you failed to mention that AAM was.going to send you a new set, 2.new tails......
It is what it is. The truth is all of us members, including yourself, learn things from others experience and post.
However, when a thread is created, leaving important information out that the company was willing to do...... Is false information. Your thread has pretty much gone down the toilet cause you lied about what AAM was willing to do as a "COMPANY" that we should "STAY AWAY FROM"
I've been around the block with aftrrmarket and companies..... No one is perfect. We all make mistakes. My bottom line is....give them a chance. If you don't want to. Don't try to change the way things went so you think people turn against the other.
This is THE 370Z.com....
members and companies are both on this site for all to hear both sides so neither member, nor company ia left to hang, as u made out AAM to be!
Peace! Im out to install my wide body kit

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Element600ee

as a person who has met all the people at aam in person and seen there facilities . i can say they are a grade a shop and a great bunch of guys . if i had only lost shipping in this entire situation ( being the they wernt given a chance to test fit and send you a known to fit set ) i wouldnt have said a thing and i damn sure wouldnt have started a thread about it . i understand that it can be frustrating when parts dont fit perfect / dont ship / sellers dont respond so on and so forth . but ive always given them the opportunity to fix it . hell right now ive been waiting a month for a set of side blades that were IN STOCK when i ordered them . im not gonna start a thread about it . lol . this is how it goes in the aftermarket world . from what i can see they ( jason and aam ) did everything in there power short of driving you the test fitted parts to your door . if you plan on modding your car in depth your gonna have fun if this is all it takes to get you rowled up . how much was your shipping ill paypal it to you so you can move on with your life . im generally not a person to chime in but bashing them given the situation and not letting them follow through with making it right kinda bothered me . giving you your money back was there attempt to do so . not including the shipping was not intentional im sure . ive been on the receiving end of things ( i ran a performance shop for years so i know there frustrations ) all you can do is your best and thats not good enough or fast enough for some . good luck in the future my friend dont sweat the small stuff it will drive you crazy if you do .

nismo9132

I didn't lie. I said they were going to test fit a new set that they made, but there was no guarantee they would fit. Jason stated in his post that they would send me the short tails that they were going to test fit, though in his email said that they would send another set that was built to a similar spec to what they test fitted. Given that the short tails I received varied, and the fact that I had already given them ample opportunity to fix the issue and they still were unable to guarantee that these short tails would fit, I chose enough was enough. As I said, the intention was not to bash them. Just to warn others about the poor quality and inability to guarantee their engineered parts would actually fit the vehicle they were designed for.

Best of luck installing the widebody kit.. pics?

I don't doubt they're a great bunch of guys which is why you are biased towards AAM. From this experience though, it clearly was not meant. As already discussed a few pages back, it's the principle that if you cannot send the correct parts and cannot fix the issue in a timely manner when given ample opportunity then you should at least refund the shipping costs because you could not deliver the advertised product. This part has already been engineered and should simply not require a custom fit to get it right. The item should be built to the same specification every time, and was not in this case. I can understand that sometimes waiting is required, and I was more than willing to - when a company stops responding altogether (with no out of office message) though, that's a different story. I waited close to 3 months for my Stillen exhaust and never complained.


Even after Trips sent a message to AAM 5 days ago, they failed to contact me or respond to this post. That doesn't reflect very well on their customer service. Just because you go off to SEMA doesn't mean that the rest of the world stops or that you can stop responding to customers. If you know you're going to SEMA, then maybe you should have someone else take over the issue temporarily or at least forward the information along so it can be resolved.

JARblue

First, let me say that I completely agree with you getting the full refund. That being said, I would have gone about it in a very different manner.


How does visiting the shop and meeting the gentlemen that are building the products you are buying make you biased? I would call it the opposite when a customer stops by the shop to see how they operate and how they treat their customers. I could see you calling them biased if they go out and have a beer with them after work or hang out with them on the weekend, but I didn't see anything like that mentioned.

If you want the full refund, you should get the full refund including shipping costs. However, I disagree that you gave them ample opportunity.

AAM is a reputable dealer. I've never purchased or communicated with their shop or employees (I hope that makes me unbiased), but I would fully expect them to make right their mistake. I think most of us in the community would expect them to get it right before trying to screw us over. Note that there was a fair amount of people standing by AAM. I tend to agree with them that the title is too harsh for the situation, and that this matter was something that should be between you and AAM. They should not have had to come on the forum to clarify the situation. If you are unable to resolve the matter, you might consider asking the forum for help in contacting AAM.

Had you done more research or been around the forum longer you might have figured out that this is a pretty tight community that looks out for itself, members and sponsors included. Take a look at some of the sticky threads in the classified section to see what they do to scammers or research GTM's reputation and sponsor status (hint: they're banned). People are standing up for AAM because history shows they have treated our community right. If you feel they have not treated you right and start a thread such as this, then we're going to want to know what happened. And you will know if we disagree with you

AAM didn't say they were going to custom fit them. He said he would test fit them on their shop 370Z to be absolutely sure they were sending you the correct part. I'm sure he realized you've been through enough and wanted to make sure you were a happy customer. Given the unfortunate situation you were already in, I don't know what else they could have possibly done for you

Also, AAM makes more than one version of their short tails. It is entirely possible that you got the wrong parts. If they didn't fit even after AAM's promise to test fit them, then I would say its appropriate to ask for a full refund. You are, of course, entitled to a different opinion on this.

You said you waited 3 months for your Stillen exhaust (hope you didn't get the "Black Series" ). How long did you wait for contact from AAM? Did you not try to call their shop during normal business hours after a few days of no response? I'll call multiple times a day if I'm overdue for a response. Never rely on emails or PMs.

I think the bold part might be the reason you had issues in the first place

Again, this should have been between you and AAM. Trips should not have needed to get involved. My guess is he felt the need to contact AAM because they are such a good vendor in the community and wanted to make sure they were aware of the situation, expecting them to rectify it. Which it looks like they have/will.

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cooltoy

I believe everything that needed to be gained from this thread has been gained. Maybe it's time to lock her up?

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nismo9132

though it would be nice to wait until AAM resolves the issue completely by posting the credit. Jason, please send me an email regarding the outcome of your meeting with your manager tomorrow.

37zeroZ

I've been following this thread .......and has me a bit nervous.

I too had fitment issues with my tails I ordered from AAM not too long ago. The problem was that the driver’s side fitment was way off. (The passenger side fit fine.) Looking at both short tails side-by-side, there were obvious differences; passenger side was longer, weld location for the rubber bracket were different, and the driver's side bracket was taller. When I initially tested fitted the driver’s side, I knew there was no way in hell this was made correctly and/or thought this was another vehicle's tail.

Long story short.....I worked with AAM, in which, Jason provided great and timely customer service. I was shipped another full set they said was actually tested fitted on their car to make certain I wouldn't have any issues. However, I did have to use two provided spacers on the driver's side and affix the tips on the passenger side outward more to even alignment between both sides. No big deal. In the end, I was satisfied with the look and sound.

Being satisfied with AAM's customer service and wanting to complete my full cat-back, I ordered the mid-pipe. My mid-pie is scheduled to arrive tomorrow. I want to install myself, but now I'm a bit nervous. If I do attempt to install myself - and run into fitment issues - I believe I don't have the knowledge and/or tools to make the necessary corrections/modifications. I think it might be best if a shop does it. That way, at least it'll be on a lift vice stands, and they would be more experienced to handle any issues that might come up. I think most would agree with my reasoning?

Tick64

I found this thread very informative. Thanks for posting nismo9132. You had a bad experience that was clearly defined in your original post. Some people don't see it that way, but like you said, everyone is entitled their opinion. Yes, AAM may have a great reputation, but your experience was far from great. Isolated incidents like this still need to get resolved, and you still haven't had gotten that ORIGINAL shipping refund yet. I think it's the least they could do given all the trouble you've had to go through. Be sure to let us know when/if it goes through

Shawa

hey 37zero, do me a favor my man. when you get the midpipe installed, post some videos! the only videos I can find with the short tails and midpipe combo aren't too good quality. good luck with the install!

nismo9132

Thank you for posting this. I'm happy to hear that they were at least able to resolve the issues with the manufacturing defects that were present in the short tail that they sent you. This post also demonstrates how this is a larger issue than AAM needs to deal with. For your sake, I hope the mid pipe fits as it should. To be quite honest, I was planning on buying the mid pipe shortly after installing the short tails so the exhaust system would look a bit nicer (as all visible stainless).

Thank you. All I intended was to inform the community. I will definitely let everyone know if/when they resolve it.

FPenvy

sooooo as i said AAM is a great company and this thread was not needed.

trips, lock this bitch up.....i'd say delete too. pointless.

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nismo9132

Lets wait until they actually resolve the issue. I agree it should be locked, but since many members have found it valuable it's definitely not pointless and I disagree that it should be deleted altogether.