Stay away from this company...

kenchan · 11-10-2014, 01:03 PM

Quote:

Originally Posted by JARblue

I guess he's not on the iggy list

who said he wasnt?

carlitos_370z · 11-10-2014, 12:23 PM

Damn dude... just not good from AAM to do this

nismo9132 · 11-10-2014, 02:44 PM

So, no news from AAM.

Their return policy does not mention that shipping charges are not refundable, unless you refuse the shipment. Already saved it as a PDF too, just in case they decide to try pulling a fast one.

nismo9132 · 11-11-2014, 08:15 AM

Well the intention of this post was to warn others about this experience and hopefully make them aware of their shortcomings.

Luciano13 · 11-11-2014, 06:54 PM

so you got the refund, minus shipping right?
did you get to keep the tips???

nismo9132 · 11-11-2014, 07:19 PM

Quote:

Originally Posted by Luciano13

so you got the refund, minus shipping right?
did you get to keep the tips???

Correct - I received the $479.00 cost of the short tails back, but AAM did not refund the shipping costs which I paid. They shipped defective (imperfect and not what I ordered) parts and that's why I expect a refund on the shipping costs.

No - I did not keep anything. I shipped everything back to them.

FPenvy · 11-12-2014, 07:30 AM

Quote:

Originally Posted by nismo9132

Correct - I received the $479.00 cost of the short tails back, but AAM did not refund the shipping costs which I paid. They shipped defective (imperfect and not what I ordered) parts and that's why I expect a refund on the shipping costs.

No - I did not keep anything. I shipped everything back to them.

i'm just curious here.............

so you got bad parts, got new parts free of cost, only loss was shipping thus far?

is this correct?

JARblue · 11-12-2014, 07:38 AM

Quote:

Originally Posted by FPenvy

so you got bad parts, got new parts free of cost, only loss was shipping thus far?

The new parts weren't the correct parts though...

6MT-Z34 · 11-12-2014, 07:39 AM

Quote:

Originally Posted by FPenvy

i'm just curious here.............

so you got bad parts, got new parts free of cost, only loss was shipping thus far?

is this correct?

From what I read, yes and no, he did receive a new part but it was not the correct dimension.....so he had 3 short tails but one that was correct (?) he send them all back for a refund which he got except for the shipping to them.

If I'm wrong I apologize and do please correct

Mitco39 · 11-12-2014, 08:50 AM

Regardless of what did or did not happen here... I would like to hear AAMs side.

nismo9132 · 11-12-2014, 09:08 AM

Quote:

Originally Posted by 6MT-Z34

From what I read, yes and no, he did receive a new part but it was not the correct dimension.....so he had 3 short tails but one that was correct (?) he send them all back for a refund which he got except for the shipping to them.

If I'm wrong I apologize and do please correct

This is mostly correct. I'm looking for the shipping that I paid to have them sent to me since the parts they sent each time were defective and were not sized for my car. They sent out 3 short tails and they weren't sure which size was actually correct.

Quote:

Originally Posted by FPenvy

ok so either get them to ship new correct parts or eat your $12 shipping and move on.

if you own a Z and are buying $500 parts you shouldn't be complaining over $12 or whatever your shipping is since the OP doesnt have a location listed. you got the big money back and you're bashing a company over $12. thats their cost to hear the OPs bitching i would assume.

i swear some of the people are here who complain about $2 but own Z's. i didn't know car payments could be made with welfare access cards.

Once again, I apologize this post offends you since you have personal ties to AAM. I have a $600/mo. payment for my NISMO Z. I'm a full-time student using money from internships to pay this car off. I bought a $500 part and expect it to be correct. If you cannot ship a correct part and cannot fix your mistake, then you should not be in business. AAM has stopped responding all together. I know you are entitled to your opinion, but they shipped defective parts, which under federal law they are required to provide a full refund.

Update: Also, let's keep it on topic... I'm not on welfare so let's not open that can of worms.

Quote:

Originally Posted by Luciano13

My understanding now is that you have no parts and full refund(-shipping).
AAM tried to resend new parts, which were incorrect. They paid send more, paid for the shipping to send back....
Im going to assume that they were going to resend 2 more matching short tails and with you being upset over the first 3, u declined the offer, hence you don't get the shipping cost???

Make sense??

To this end, how do I know the replacements were going to be correct? If they were unsure of which short tails they sent were correct, how are they going to build a correct new set? Of course I did not want to receive them just to find out they don't fit either. In addition, how many attempts should a company be given to correct a mistake that they cannot identify the source of? At the point I decided it was enough, they were shooting in the dark trying to identify the source of their production issues... not a good business model. Their return policy also does not state that shipping costs are non-refundable, unless a package is refused - which at no time did I do.

Quote:

Originally Posted by Luciano13

My personal opinion.....
AAM did more than they even had too. That's going the extra mile to please a single.customer. Sometimes things simply don't work out. I don't believe you should be so harsh towards AAM

While I appreciate your opinion, I disagree with you. Like this post has demonstrated, they were shooting in the dark and had no idea where their issues were. They asked me to troubleshoot which set fit so they could identify which tech messed up/where the issue was.. If I bought a part for my car, it should fit, just as you shouldn't have to test fit a battery for your car to ensure the size is right or the cold cranking amps are sufficient.

Quote:

Originally Posted by Mitco39

Regardless of what did or did not happen here... I would like to hear AAMs side.

I would too. It's interesting how they have ignored this post and my email when they are on the forums and have been contacted by Trips.

FPenvy · 11-12-2014, 09:16 AM

Quote:

Originally Posted by nismo9132

Once again, I apologize this post offends you since you have personal ties to AAM. I have a $600/mo. payment for my NISMO Z. I'm a full-time student using money from internships to pay this car off. I bought a $500 part and expect it to be correct. If you cannot ship a correct part and cannot fix your mistake, then you should not be in business. AAM has stopped responding all together. I know you are entitled to your opinion, but they shipped defective parts, which under federal law they are required to provide a full refund.

Update: Also, let's keep it on topic... I'm not on welfare so let's not open that can of worms.

again, they have offered to send more to correct their mistake, have also given you $500 back, and you're bitching about less than $20 in shipping.

maybe you should have waiting until you graduated to buy a Z.....it's what i did and i aint complaining over $20 in shipping. just saying.

a fill up of 93 is plenty more than that shipping. maybe that should be your next issue.

Chuck33079 · 11-12-2014, 09:34 AM

Quote:

Originally Posted by FPenvy

again, they have offered to send more to correct their mistake, have also given you $500 back, and you're bitching about less than $20 in shipping.

They haven't corrected their mistake. They corrected part of it. They should absolutely refund the shipping. The argument that it's only $20 is asinine. He should be made whole since they were unable to ship acceptable parts. Period. Who cares about how much it is? Why is that an issue? Since it's only $20 he should eat the loss because this shop can't manage to weld a flange on a pipe correctly?

nismo9132 · 11-12-2014, 09:35 AM

Quote:

Originally Posted by FPenvy

again, they have offered to send more to correct their mistake, have also given you $500 back, and you're bitching about less than $20 in shipping.

maybe you should have waiting until you graduated to buy a Z.....it's what i did and i aint complaining over $20 in shipping. just saying.

a fill up of 93 is plenty more than that shipping. maybe that should be your next issue.

Look, I'm not looking for handouts. How do you know the replacement would fit or be the correct size?

I'm making the payments just fine and can afford the car. I'm complaining about the shipping costs because of the principle.. if you don't ship the correct part, I should not be responsible for it.

It's my second car, so a tank of 93 is no issue. My 09 Altima is my daily and the Z is just a Sunday driver.. if I even take it out that often.

Luciano13 · 11-12-2014, 09:48 AM

Im on your side Nismo9132, trust me, I've sent back many parts that were not make correctly.
The only thing im saying is they did try to help, they did send more, they did refund you.
If you decline their efforts to help you..... That's doesn't mean people should stay away from the company.
What you should have said is you don't like the quality of the short tails. The company themselves did all they could for you.

Everyone has a right to reject parts. but parts are not always reflected on the company. Mistakes/errors happen. If the company corrects or tries to correct until you decline.......
Shouldn't be so upset with them.

11-11-2014, 06:54 PM	#5 (permalink)
Luciano13 A True Z Fanatic Join Date: Mar 2013 Location: Canada Posts: 2,130 Drives: 2016 Solid Redz Rep Power: 246	so you got the refund, minus shipping right? did you get to keep the tips??? __________________ http://www.the370z.com/members-370z-...lid-red-z.html

11-12-2014, 08:50 AM	#10 (permalink)
Mitco39 A True Z Fanatic Join Date: Aug 2012 Location: Edmonton Alberta Canada Posts: 2,089 Drives: 40th 370z Rep Power: 133	Regardless of what did or did not happen here... I would like to hear AAMs side. __________________ 2007 Chevy Duramax - EFILive Tuned By Me 2010 40th W/ Nav - Boosted Performance - UpRev Tuned By Me The Mrs. Ride -2012 335XI N55 BMW - Cobb Tuned By Me, Built by her My Build --> http://www.the370z.com/members-370z-...39s-build.html

11-12-2014, 09:48 AM	#15 (permalink)
Luciano13 A True Z Fanatic Join Date: Mar 2013 Location: Canada Posts: 2,130 Drives: 2016 Solid Redz Rep Power: 246	Im on your side Nismo9132, trust me, I've sent back many parts that were not make correctly. The only thing im saying is they did try to help, they did send more, they did refund you. If you decline their efforts to help you..... That's doesn't mean people should stay away from the company. What you should have said is you don't like the quality of the short tails. The company themselves did all they could for you. Everyone has a right to reject parts. but parts are not always reflected on the company. Mistakes/errors happen. If the company corrects or tries to correct until you decline....... Shouldn't be so upset with them. __________________ http://www.the370z.com/members-370z-...lid-red-z.html

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11-10-2014, 12:23 PM	#2 (permalink)
carlitos_370z A True Z Fanatic Join Date: Jul 2013 Location: Puerto Rico Posts: 7,157 Drives: 13 Nissan 370Z SP M6 Rep Power: 7587	Damn dude... just not good from AAM to do this

11-10-2014, 02:44 PM	#3 (permalink)
nismo9132 Base Member Join Date: Jun 2014 Location: Nismo Posts: 61 Drives: 2012 370Z NISMO Rep Power: 12	So, no news from AAM. Their return policy does not mention that shipping charges are not refundable, unless you refuse the shipment. Already saved it as a PDF too, just in case they decide to try pulling a fast one.

11-11-2014, 08:15 AM	#4 (permalink)
nismo9132 Base Member Join Date: Jun 2014 Location: Nismo Posts: 61 Drives: 2012 370Z NISMO Rep Power: 12	Well the intention of this post was to warn others about this experience and hopefully make them aware of their shortcomings.