Stay away from this company...

hadokenuh

What's wrong with you man? Please stay on the topic and stop saying stuff like this.

1. The company sent low quality part
2. The company sent wrong part
3. The company had no idea which part to send
4. The company didn't refund shipping cost

You tell us to trust the company and the OP is BS???

FPenvy

my point is that the event itself is the first i've heard/seen of.

before anyone takes this isolated incident as a major cause for concern. i wanted to stop this before anyone decided AAM was to be avoided like a GTM.

and dont come in here with your 180 posts telling me to stay on topic. take the OP's $20 lost to go premium and help the forum get hahtags so AAM could be alerted to this thread

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324whp/258wtq AAM Tuned |F.I. NonRes CF CBE/NonRes TestPipes #373|UpRev Tuner|Akuma Motorsports Intakes|Z1 34 Row Oil Cooler

cooltoy

I am not here to take any side, but I would like to commend nismo9132 on his/her handling of the criticism. This could easily have turned into a big pissing match. The respect and patience shown by nismo9132 is uncommon.

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njobe89

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2 plus 2 times 2 = ? ... hint, it's not 8

Stillen CBE, Stillen Gen 3, TP's, Uprev tuned - 324whp/264tq

JARblue

I certainly would be bitching about the $20... it's the principle of the matter...

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Chuck33079

Exactly. I would fight for every last cent they charged me.

After seeing how they failed on a muffler delete, I'm worried for the guys who let AAM put their turbo kits on their cars.

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2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent

FPenvy

ok let me rephrase this.

is $20 worth trying to ruin a companies name over? this is my point. it's not worth the nonsense you're starting in this thread.

man up, call them again, resolve it.

their name isnt GTM.

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324whp/258wtq AAM Tuned |F.I. NonRes CF CBE/NonRes TestPipes #373|UpRev Tuner|Akuma Motorsports Intakes|Z1 34 Row Oil Cooler

clkio

The least they can do is reply to this thread with their side of the story, that's not that hard.

Mitco39

All it would take is 5 mins for this company to set the matter straight. Its the fact that they are absent throughout this that worries me more than this whole deal.

Everyone knows everyone screws up, but its how its handled afterwards that matters. Even if AAM said they feel they should not have to return the costs because of reason xyz it would mean more than nothing at all. For all we know they have a very good reason, but not showing up for the conversation is not the way to handle it.

Thats how I run things.

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2007 Chevy Duramax - EFILive Tuned By Me
2010 40th W/ Nav - Boosted Performance - UpRev Tuned By Me
The Mrs. Ride -2012 335XI N55 BMW - Cobb Tuned By Me, Built by her
My Build --> http://www.the370z.com/members-370z-...39s-build.html

FPenvy

has anyone alerted them to this thread? not like this is FB and we have a tagging system alerting someone anytime they are being talked about.

i know trips said he PM'd them but could have just questioned the issue and not told them some dude has a thread crying about it.

dont assume someone is dodging the conversation if we don't know it hasnt been brought to their attention.

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324whp/258wtq AAM Tuned |F.I. NonRes CF CBE/NonRes TestPipes #373|UpRev Tuner|Akuma Motorsports Intakes|Z1 34 Row Oil Cooler

nismo9132

I'm not trying to ruin their name. I'm simply warning others about the low quality parts that I received and the tactics they're trying to pull. It's the principle and the fact that they should not be charging shipping for orders which they sent defective parts. Hopefully that clarifies my point of view.

Suppose I had received another set of short tails and they were not the right size or did not fit. Should I give them another chance? And suppose it happened again and again since they were unable to identify the issue. At what point in your approach does one simply come to terms with the fact that this company cannot produce the part as intended and the parts should be returned? Or would one simply go into an infinite loop (in the worst case) trying to resolve an issue? I'm suggesting people stay away from the company because of the tactics they try to pull after they send subpar quality parts. I was completely fine with the fact that the pipes did not sit flush in the flanges, and was willing to keep the short tails even with that poor attention to detail. My issue with them arose when they were unable to resolve the issue because the replacement parts were built to a different specification, not intended for a 370Z (as the bends were different).

As I stated before, I'd love to hear from them. I have a feeling, however, that they are staying away from this because they know they failed and do not want to admit guilt.

I emailed them and received no response. I trust Trips enough to have provided sufficient information for them to message me directly or respond to this thread (after all it has been in the General Discussion for several days now). Also, I'm not crying about it - like I said, just warning others. Given that it has been brought to their attention (multiple times now), the only logical implication is that they are avoiding the issue altogether.

Mitco39

A fair point. Your right we dont know that they saw it. I did see on some bimmer forums that they have a hastag system setup where you could lets say go #Mitco39 and it would pop up on my window with a link. Seemed to work very well when someone wanted to bring someone else in on a conversation. Not sure if that is a possibility on this forum. Seemed like a neat feature though.

__________________
2007 Chevy Duramax - EFILive Tuned By Me
2010 40th W/ Nav - Boosted Performance - UpRev Tuned By Me
The Mrs. Ride -2012 335XI N55 BMW - Cobb Tuned By Me, Built by her
My Build --> http://www.the370z.com/members-370z-...39s-build.html

FPenvy

should be. that would be nice.

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324whp/258wtq AAM Tuned |F.I. NonRes CF CBE/NonRes TestPipes #373|UpRev Tuner|Akuma Motorsports Intakes|Z1 34 Row Oil Cooler

Kenwoodturbo

That's question for AAM not the OP.

jaytirbhaw

There are lots of people out there that are happy and enjoying their short tails, but things like this happen it is just a reality of manufacturing.

OP is in the right for wanting his shipping costs reimbursed, just send the guy his 20 bucks and call it a day. Don't really see the need for anyone to bitch and moan beyond that