Service Department Joy Ride

Originally Posted by Ziggyman

A couple of 19-20 year olds who happen to have loved cars enough to make a career out of it.

Before we call for their heads on a plate, let's consider their point of view. They are wrenching all day on Rogues and Pathfinders and in rolls a 370Z. They do some suspension work and when its done they decide it should be road tested before we hand it back to the customer. So far no crime committed, at least to me.

Ok, While were at it we'll pick up some lunch, oh, and see if the shocks reduce the roll while getting on it a little.

I can see this happening without any malice or intent to deceive anybody, yet some of us would send them home to tell the wife and kids, hey, lost my job today because someone who can afford a nice car didn't like me driving it and getting lunch.

Just sayin...

Originally Posted by gbrettin

My Brother is a mechanic for Battle Creek Honda. You just don't get to grab some lunch in other people's car. That's not how it works. Moreover, my car was never finished when they were getting on it. I'm pretty sure they could have tested the vehicle a number of ways.

They could have handled the situation much differently and it leaves a bitter taste. I'm not really pushing the issue with the dealership right now. I want the work completed on my car first and then hope to have a civil conversation with the owner.

To their credit, I have had excellent customer service from that particular dealer in the past... I guess you are only good as your last job.