CSC failure covered under warranty?

Wiggins3377 · 08-30-2013, 04:48 PM

Update............. Nah I'm kidding!! Called customer affairs three times today, had to leave a message each time. Gonna be honest customer service at Nissan N.A is terrible. Not only are the ignorant about their cars they make promises and don't pull through on them. Awful!!!

Now I'm in a terrible spot, the part needed isn't at any dealer in Ohio, so they'll have to overnight it from another state. With the holiday on Monday they won't be able to order it until Tuesday. They quoted 9 hours of labor so my guess is they take two days to get the work done. Oh and I'm only in Columbus next Tuesday and Wednesday so that means I'll have to wait another whole week to get my car back.

1st · 08-30-2013, 05:04 PM

Quote:

Originally Posted by Wiggins3377

Update............. Nah I'm kidding!! Called customer affairs three times today, had to leave a message each time. Gonna be honest customer service at Nissan N.A is terrible. Not only are the ignorant about their cars they make promises and don't pull through on them. Awful!!!

Now I'm in a terrible spot, the part needed isn't at any dealer in Ohio, so they'll have to overnight it from another state. With the holiday on Monday they won't be able to order it until Tuesday. They quoted 9 hours of labor so my guess is they take two days to get the work done. Oh and I'm only in Columbus next Tuesday and Wednesday so that means I'll have to wait another whole week to get my car back.

But is it being covered under warranty?

Wiggins3377 · 08-30-2013, 05:16 PM

Quote:

Originally Posted by 1st

But is it being covered under warranty?

Not sure yet... Can't get ahold of consumer affairs.

blackcherry20 · 08-30-2013, 05:30 PM

I'm wondering if we shouldn't compile case numbers in one place so that we have some power when one of our members encounters a dealer who balks the repair/warranty?
Not sure that should be publicly available but maybe one member could be the admin for that info?
Thoughs?
I too am seeing the early signs of failure. Already started a case file w my dealership. Now I'm getting worried.

Shutterjock · 08-30-2013, 05:48 PM

Quote:

Originally Posted by blackcherry20

I'm wondering if we shouldn't compile case numbers in one place so that we have some power when one of our members encounters a dealer who balks the repair/warranty?
Not sure that should be publicly available but maybe one member could be the admin for that info?
Thoughs?
I too am seeing the early signs of failure. Already started a case file w my dealership. Now I'm getting worried.

Just picked up my "baby" from the dealership after they replaced both the slave and master cylinders. Both were covered under the warranty which, in my case, doesn't run out until August of next year (2014). I have a 2010 NISMO I bought in 2011 new. It's warranty was three years or 36K miles -- I have just shy of 20K on it now.

Anyway, there were no obvious problems they saw with either part but erred on the side of caution and replaced both. Could have been an interior seal (?).

As an aside, what you end up noticing prior to failure is an inconsistent feel pressure wise in the clutch pedal (or at least I did). I also briefed up the guys at the dealership who, and they seemed legit, said they haven't had anyone stop by with the same issue and they've sold quite a few.

I will, however, replace both with a high-end version should we head down the same road again.

Aside 2: Also bought a set of four OEM Advanc Sport tires since mine were on the verge of shredding after nearly 20K miles. They're having a deal on them right now apparently -- buy 3, get one for a $1.

blackcherry20 · 08-30-2013, 05:50 PM

Quote:

Originally Posted by Shutterjock

Just picked up my "baby" from the dealership after they replaced both the slave and master cylinders. Both were covered under the warranty which, in my case, doesn't run out until August of next year (2014). I have a 2010 NISMO I bought in 2011 new. It's warranty was three years or 36K miles -- I have just shy of 20K on it now.

Anyway, there were no obvious problems they saw with either part but erred on the side of caution and replaced both. Could have been an interior seal (?).

As an aside, what you end up noticing prior to failure is an inconsistent feel pressure wise in the clutch pedal (or at least I did). I also briefed up the guys at the dealership who, and they seemed legit, said they haven't had anyone stop by with the same issue and they've sold quite a few.

I will, however, replace both with a high-end version should we head down the same road again.

Aside 2: Also bought a set of four OEM Advanc Sport tires since mine were on the verge of shredding after nearly 20K miles. They're having a deal on them right now apparently -- buy 3, get one for a $1.

soooo, you dont think I will have any problems?
I sincerely hope my dealership will fix it without too much hassle IF it fails.

Shutterjock · 08-30-2013, 05:56 PM

They never questioned it being covered. Told me right off replacing both master and slave would be on Nissan via the warranty. The only thing they said I'd have to cover was for a new clutch if it was worn out -- which I knew wouldn't be the case.

martin82 · 08-30-2013, 05:35 PM

It took dealer like 2-3 weeks to get parts! Didnt give me any hassle another car was there for same problem being fixed

Wiggins3377 · 08-30-2013, 05:38 PM

I'll be more than happy to provide my case number to the forum when this is all through. One thing to remember I'm out of my 3yr/36,000 warranty and I'm trying to get it covered under my 5yr/60,000 power train warranty n

blackcherry20 · 08-30-2013, 05:44 PM

Quote:

Originally Posted by Wiggins3377

I'll be more than happy to provide my case number to the forum when this is all through. One thing to remember I'm out of my 3yr/36,000 warranty and I'm trying to get it covered under my 5yr/60,000 power train warranty n

well good luck!! I hope they do the right thing. Can you pm me the dealer you are working with?

MrAurora · 08-31-2013, 08:06 AM

Just an fyi - i had to replace both too but paid for the master - no way theyvwill cover that under powertrain. Have you checked the fluid Wiggins ? Mine was jet black before replacing the master. Also, the delay is par for the course. My car was down a month. And your right about customer affairs. I thought when i told the guy it was a nismo he would have commented being a nissan employee - he never heard of "nismo. " before. I got the feeling the are subcontracted and probably do all makes. I could be wrong tho

Wiggins3377 · 08-31-2013, 05:19 PM

Quote:

Originally Posted by blackcherry20

well good luck!! I hope they do the right thing. Can you pm me the dealer you are working with?

No need to pm... I don't mind blasting their shitty service all over this forum. My car is currently at Germain Nissan in Columbus. Biggest group of DBs I've ever dealt with.

Sent from my iPhone using Tapatalk

MrAurora · 09-04-2013, 06:35 AM

Any news ?

Wiggins3377 · 09-04-2013, 07:49 AM

Nope, someone from Nissan N.A. in Tenneesse called me yesterday, but I missed the call. Called her back and got her voicemail. Im currently in Columbus so i checked my car out yesterday at the dealer, the CSC that was in Michigan is gone now, and they had to order it from Texas and it wont be here until next week now.

On a possitive note i was concerned the tow company scratched my wheels last week. When i looked at my car yesterday there doesnt appear to be any damage!

1st · 09-06-2013, 12:38 PM

Whats the word?

08-30-2013, 04:48 PM	#1 (permalink)
Wiggins3377 A True Z Fanatic Join Date: Jul 2011 Location: Cincinnati Posts: 3,236 Drives: 40th 370 Rep Power: 78	Update............. Nah I'm kidding!! Called customer affairs three times today, had to leave a message each time. Gonna be honest customer service at Nissan N.A is terrible. Not only are the ignorant about their cars they make promises and don't pull through on them. Awful!!! Now I'm in a terrible spot, the part needed isn't at any dealer in Ohio, so they'll have to overnight it from another state. With the holiday on Monday they won't be able to order it until Tuesday. They quoted 9 hours of labor so my guess is they take two days to get the work done. Oh and I'm only in Columbus next Tuesday and Wednesday so that means I'll have to wait another whole week to get my car back. __________________ AccuAir/ AirRex/ Amuse/ Bride Japan/ Carbon Fiber Element/ Carbon Signal/ Evo-R/ NRG/ Project Kics/ Samco/ Shine Auto/ SPC/ SPL/ Stance/ Stillen/ Takata/ Top Secret/ Work

08-30-2013, 05:30 PM	#4 (permalink)
blackcherry20 A True Z Fanatic Join Date: May 2012 Location: Southern Ohio Posts: 22,749 Drives: ‘17 badazz Z51 Rep Power: 240461	I'm wondering if we shouldn't compile case numbers in one place so that we have some power when one of our members encounters a dealer who balks the repair/warranty? Not sure that should be publicly available but maybe one member could be the admin for that info? Thoughs? I too am seeing the early signs of failure. Already started a case file w my dealership. Now I'm getting worried. 1st likes this. __________________ Grand Sport Corvette Arctic White

08-30-2013, 05:56 PM	#7 (permalink)
Shutterjock Base Member Join Date: Aug 2011 Location: El Paso, Texas Posts: 55 Drives: 370z NISMO (2010) Rep Power: 15	They never questioned it being covered. Told me right off replacing both master and slave would be on Nissan via the warranty. The only thing they said I'd have to cover was for a new clutch if it was worn out -- which I knew wouldn't be the case. __________________ Shutterjock Z Photographer http://www.shutterjock.com "No Matter Where I Go, There I Am"

08-30-2013, 05:38 PM	#9 (permalink)
Wiggins3377 A True Z Fanatic Join Date: Jul 2011 Location: Cincinnati Posts: 3,236 Drives: 40th 370 Rep Power: 78	I'll be more than happy to provide my case number to the forum when this is all through. One thing to remember I'm out of my 3yr/36,000 warranty and I'm trying to get it covered under my 5yr/60,000 power train warranty n __________________ AccuAir/ AirRex/ Amuse/ Bride Japan/ Carbon Fiber Element/ Carbon Signal/ Evo-R/ NRG/ Project Kics/ Samco/ Shine Auto/ SPC/ SPL/ Stance/ Stillen/ Takata/ Top Secret/ Work

08-31-2013, 08:06 AM	#11 (permalink)
MrAurora Base Member Join Date: Jul 2009 Location: Ct Posts: 46 Drives: 09 Nismo 370z PW M6 Rep Power: 17	Just an fyi - i had to replace both too but paid for the master - no way theyvwill cover that under powertrain. Have you checked the fluid Wiggins ? Mine was jet black before replacing the master. Also, the delay is par for the course. My car was down a month. And your right about customer affairs. I thought when i told the guy it was a nismo he would have commented being a nissan employee - he never heard of "nismo. " before. I got the feeling the are subcontracted and probably do all makes. I could be wrong tho Last edited by MrAurora; 08-31-2013 at 08:09 AM.

08-30-2013, 05:35 PM	#8 (permalink)
martin82 A True Z Fanatic Join Date: Nov 2011 Location: los angeles Posts: 2,636 Drives: 12 Nissan 370Z MB M6 Rep Power: 21	It took dealer like 2-3 weeks to get parts! Didnt give me any hassle another car was there for same problem being fixed

09-04-2013, 06:35 AM	#13 (permalink)
MrAurora Base Member Join Date: Jul 2009 Location: Ct Posts: 46 Drives: 09 Nismo 370z PW M6 Rep Power: 17	Any news ?

09-04-2013, 07:49 AM	#14 (permalink)
Wiggins3377 A True Z Fanatic Join Date: Jul 2011 Location: Cincinnati Posts: 3,236 Drives: 40th 370 Rep Power: 78	Nope, someone from Nissan N.A. in Tenneesse called me yesterday, but I missed the call. Called her back and got her voicemail. Im currently in Columbus so i checked my car out yesterday at the dealer, the CSC that was in Michigan is gone now, and they had to order it from Texas and it wont be here until next week now. On a possitive note i was concerned the tow company scratched my wheels last week. When i looked at my car yesterday there doesnt appear to be any damage! blackcherry20 likes this. __________________ AccuAir/ AirRex/ Amuse/ Bride Japan/ Carbon Fiber Element/ Carbon Signal/ Evo-R/ NRG/ Project Kics/ Samco/ Shine Auto/ SPC/ SPL/ Stance/ Stillen/ Takata/ Top Secret/ Work

09-06-2013, 12:38 PM	#15 (permalink)
1st A True Z Fanatic Join Date: Jul 2012 Location: I 80 Biz U.S. 50 Posts: 1,710 Drives: Platinum Z Rep Power: 1617	Whats the word?

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