CSC failure covered under warranty?

Chuck33079 · 09-26-2013, 02:49 PM

Quote:

Originally Posted by Wiggins3377

Another update. Just got off the phone with Luz at Nissan NA. They want me to have my car towed back to Columbus (on my own dime) and even then there's no guarantee they'll cover the new repairs... Absolutely crazy!!!

Talk about a sure fire way to lose customer loyalty.

Do you know any attorneys? Not someone you would have to pay, just a buddy who can write a strongly worded letter if need be?

Wiggins3377 · 09-26-2013, 02:51 PM

I wish I did...

Chuck33079 · 09-26-2013, 02:53 PM

What's the small claims limit in OH? If you get stuck with the bill, go after the dealer that way.

Wiggins3377 · 09-26-2013, 03:04 PM

Quote:

Originally Posted by Chuck33079

What's the small claims limit in OH? If you get stuck with the bill, go after the dealer that way.

$3k, but if nissan would handle this right it shouldn't go that far. I'm still beside my self over my last call with Luz... Crazy!!

DIGItonium · 09-26-2013, 03:34 PM

That doesn't make sense at all. Did you perform any of the work? No? They performed the work, right? They own up to it, so they pay for it.

Chuck33079 · 09-26-2013, 03:38 PM

Is this a situation where you should call DE.50? He seems to have a knack for getting through to the right people at Nissan.

fuct · 09-26-2013, 03:44 PM

my luck with the CSC went like this.....

one dayat about 24k miles the pedal went to the floor. i added some fluid and it worked for half a day. i limped it over to nissan with a print out of about 30 pages from this website about how other people got theirs replaced under warranty.

i was told that if they open the bell housing on the tranny and see an abused clutch then the entire service and parts are on me. if the clutch doesnt look abused its under warranty.....

mine was covered

when will it fail again..... i dread every push of the clutch now. :/

blackcherry20 · 09-26-2013, 05:14 PM

Quote:

Originally Posted by fuct

my luck with the CSC went like this.....

one dayat about 24k miles the pedal went to the floor. i added some fluid and it worked for half a day. i limped it over to nissan with a print out of about 30 pages from this website about how other people got theirs replaced under warranty.

i was told that if they open the bell housing on the tranny and see an abused clutch then the entire service and parts are on me. if the clutch doesnt look abused its under warranty.....

mine was covered

when will it fail again..... i dread every push of the clutch now. :/

thats real technical. And a lot subjective I would think.
I call BS. It's a weasel clause for the dealership.
I mean...define "abused". What exactly does an "abused" clutch look like?

P.s. Glad it worked out for you btw!

Jbwrecked · 09-26-2013, 05:30 PM

Quote:

Originally Posted by fuct

my luck with the CSC went like this.....

one dayat about 24k miles the pedal went to the floor. i added some fluid and it worked for half a day. i limped it over to nissan with a print out of about 30 pages from this website about how other people got theirs replaced under warranty.

i was told that if they open the bell housing on the tranny and see an abused clutch then the entire service and parts are on me. if the clutch doesnt look abused its under warranty.....

mine was covered

when will it fail again..... i dread every push of the clutch now. :/

Same thing with me, told me if they open up the housing and see an abused clutch, I get charged with 3 hours of work at $120/hr and nothing is covered. Told em to go for it, called me in the next few hours and told me I'm good, now got a brand new tranny with the CSC, etc all covered by them.

Just waiting to get an AC compressor delivered and installed now

Wiggins3377 · 09-26-2013, 05:57 PM

Quote:

Originally Posted by fuct

my luck with the CSC went like this.....

one dayat about 24k miles the pedal went to the floor. i added some fluid and it worked for half a day. i limped it over to nissan with a print out of about 30 pages from this website about how other people got theirs replaced under warranty.

i was told that if they open the bell housing on the tranny and see an abused clutch then the entire service and parts are on me. if the clutch doesnt look abused its under warranty.....

mine was covered

when will it fail again..... i dread every push of the clutch now. :/

Quote:

Originally Posted by Jbwrecked

Same thing with me, told me if they open up the housing and see an abused clutch, I get charged with 3 hours of work at $120/hr and nothing is covered. Told em to go for it, called me in the next few hours and told me I'm good, now got a brand new tranny with the CSC, etc all covered by them.

Just waiting to get an AC compressor delivered and installed now

Were you both out of warranty?

fuct · 09-27-2013, 01:27 PM

Quote:

Originally Posted by Wiggins3377

Were you both out of warranty?

no i wasnt

Wiggins3377 · 09-27-2013, 12:22 PM

Well im stuck... Talked to Nissan NA again. They dont understand that i have a new issue (they think its my CSC still), and no matter how many times i tell them its something different, likley caused by a bad install, they dont seem to follow.

I talked to the local dealer and this guy has been very helpful and honest to me. He suggests that i do have it towed back to the columbus dealer since the install is under warranty for 12 months. Have them check everything and see if its truly related to a bad install. Plus he said it more likley that if the new issue is unrelated that i could get it cover under goodwill (which is 5yr/75000). Anyone have thoughts?

Jbwrecked · 09-27-2013, 10:00 PM

Quote:

Originally Posted by Wiggins3377

Were you both out of warranty?

Nope. Still got it

metthem · 09-28-2013, 08:28 AM

Quote:

Originally Posted by Wiggins3377

I talked to the local dealer and this guy has been very helpful and honest to me. He suggests that i do have it towed back to the columbus dealer since the install is under warranty for 12 months. Have them check everything and see if its truly related to a bad install. Plus he said it more likley that if the new issue is unrelated that i could get it cover under goodwill (which is 5yr/75000). Anyone have thoughts?

May I ask who this local Cincinnati dealer is for future reference?

blackcherry20 · 09-28-2013, 10:02 AM

Quote:

Originally Posted by metthem

May I ask who this local Cincinnati dealer is for future reference?

Me too, interested. Ty

09-26-2013, 02:51 PM	#2 (permalink)
Wiggins3377 A True Z Fanatic Join Date: Jul 2011 Location: Cincinnati Posts: 3,236 Drives: 40th 370 Rep Power: 78	I wish I did... __________________ AccuAir/ AirRex/ Amuse/ Bride Japan/ Carbon Fiber Element/ Carbon Signal/ Evo-R/ NRG/ Project Kics/ Samco/ Shine Auto/ SPC/ SPL/ Stance/ Stillen/ Takata/ Top Secret/ Work

09-26-2013, 02:53 PM	#3 (permalink)
Chuck33079 A True Z Fanatic Join Date: Nov 2011 Location: Houston Posts: 12,265 Drives: 2011 370ztt Rep Power: 29540	What's the small claims limit in OH? If you get stuck with the bill, go after the dealer that way. __________________ 2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent

09-26-2013, 03:34 PM	#5 (permalink)
DIGItonium A True Z Fanatic Join Date: Jan 2009 Location: Kansas Posts: 3,800 Drives: 09 Z34-TT 6MT Rep Power: 44	That doesn't make sense at all. Did you perform any of the work? No? They performed the work, right? They own up to it, so they pay for it. blackcherry20 likes this. __________________

09-26-2013, 03:38 PM	#6 (permalink)
Chuck33079 A True Z Fanatic Join Date: Nov 2011 Location: Houston Posts: 12,265 Drives: 2011 370ztt Rep Power: 29540	Is this a situation where you should call DE.50? He seems to have a knack for getting through to the right people at Nissan. __________________ 2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent

09-27-2013, 12:22 PM	#12 (permalink)
Wiggins3377 A True Z Fanatic Join Date: Jul 2011 Location: Cincinnati Posts: 3,236 Drives: 40th 370 Rep Power: 78	Well im stuck... Talked to Nissan NA again. They dont understand that i have a new issue (they think its my CSC still), and no matter how many times i tell them its something different, likley caused by a bad install, they dont seem to follow. I talked to the local dealer and this guy has been very helpful and honest to me. He suggests that i do have it towed back to the columbus dealer since the install is under warranty for 12 months. Have them check everything and see if its truly related to a bad install. Plus he said it more likley that if the new issue is unrelated that i could get it cover under goodwill (which is 5yr/75000). Anyone have thoughts? __________________ AccuAir/ AirRex/ Amuse/ Bride Japan/ Carbon Fiber Element/ Carbon Signal/ Evo-R/ NRG/ Project Kics/ Samco/ Shine Auto/ SPC/ SPL/ Stance/ Stillen/ Takata/ Top Secret/ Work

09-26-2013, 03:44 PM	#7 (permalink)
fuct A True Z Fanatic Join Date: May 2009 Location: Sugar Land Posts: 3,692 Drives: 97' Ranger :) Rep Power: 26	my luck with the CSC went like this..... one dayat about 24k miles the pedal went to the floor. i added some fluid and it worked for half a day. i limped it over to nissan with a print out of about 30 pages from this website about how other people got theirs replaced under warranty. i was told that if they open the bell housing on the tranny and see an abused clutch then the entire service and parts are on me. if the clutch doesnt look abused its under warranty..... mine was covered when will it fail again..... i dread every push of the clutch now. :/

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
I think my dealer covered up an accident.	msb3079	Nissan 370Z General Discussions	91	06-08-2012 11:29 AM
Steering Lock Covered by Warranty at 48k ??	BudzZz	Nissan 370Z Warranty / Scheduled Maintenance / Servicing / Repairs	10	04-09-2012 02:35 PM
Paint covered under warranty??	OtaconZ	Exterior & Interior	12	03-12-2010 08:21 AM
nismo oil cooler covered under warranty?	280z/300zx	Nissan 370Z Warranty / Scheduled Maintenance / Servicing / Repairs	14	05-28-2009 09:02 PM
Magnuson-Moss warranty act. Mods & warranty info!!	Outrun	Nissan 370Z Warranty / Scheduled Maintenance / Servicing / Repairs	0	04-05-2009 05:08 PM