CSC failure covered under warranty?

Wiggins3377 · 08-31-2013, 05:19 PM

Quote:

Originally Posted by blackcherry20

well good luck!! I hope they do the right thing. Can you pm me the dealer you are working with?

No need to pm... I don't mind blasting their shitty service all over this forum. My car is currently at Germain Nissan in Columbus. Biggest group of DBs I've ever dealt with.

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MrAurora · 09-04-2013, 06:35 AM

Any news ?

Wiggins3377 · 09-04-2013, 07:49 AM

Nope, someone from Nissan N.A. in Tenneesse called me yesterday, but I missed the call. Called her back and got her voicemail. Im currently in Columbus so i checked my car out yesterday at the dealer, the CSC that was in Michigan is gone now, and they had to order it from Texas and it wont be here until next week now.

On a possitive note i was concerned the tow company scratched my wheels last week. When i looked at my car yesterday there doesnt appear to be any damage!

1st · 09-06-2013, 12:38 PM

Whats the word?

Wiggins3377 · 09-06-2013, 02:13 PM

Quote:

Originally Posted by 1st

Whats the word?

Zip... I've called Melissa Plant at Corporate several times everyday. All I get is her answering machine. Yesterday I got a call from someone else and they said she would call today, nothing!

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1st · 09-16-2013, 12:45 PM

Any Updates On Your Situation?

Wiggins3377 · 09-16-2013, 01:14 PM

Well I picked my car up Friday and forked over $1,400. I still haven't received a call from Nissan however I was told by the dealer they called them after I left and they would reimburse me. That said on my way home from Columbus my car would stutter during acceleration. So now I may have to take it to another dealer

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blackcherry20 · 09-16-2013, 02:28 PM

Quote:

Originally Posted by Wiggins3377

Well I picked my car up Friday and forked over $1,400. I still haven't received a call from Nissan however I was told by the dealer they called them after I left and they would reimburse me. That said on my way home from Columbus my car would stutter during acceleration. So now I may have to take it to another dealer

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I hope you are keeping a log of all the calls and peoples names that you are talking to. persistence is the name of this game. 1400 bucks will pay for another mod.

Wiggins3377 · 09-16-2013, 04:07 PM

Quote:

Originally Posted by blackcherry20

I hope you are keeping a log of all the calls and peoples names that you are talking to. persistence is the name of this game. 1400 bucks will pay for another mod.

Well Melissa has 10+ messages on her phone from me. Unfortunately I'm in Chicago for work today, so I didn't have time to call, or she'd have 12+

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MrAurora · 09-17-2013, 10:09 AM

Wow. Sorry to hear this experiance you are having. How can people have such different experiances with the same company ? The whole auto industry is still circa 1950. You still have to haggle on pricing when buying so they can screw you as good as possible, the dealers all get to make thier own decisions and vary widely even if they are a mile apart, etc. its rediculous. What else works like this besides buying furniture ? Nothing that i can think of....

Wiggins3377 · 09-24-2013, 08:13 PM

Well the car died on me again on Saturday... I had it towed to a Cincinnati dealer they took a look at it yesterday and think the last place didn't install the CSC properly and potentially missed a grounding wire or the cam and crank sensor wasn't properly reinstalled. Now they have to pull the tranny again. Worst part is they won't start anything until I either pay them or the Columbus dealer pays them... So I started yet another claim with Nissan NA. The good news is this dealer is willing to help me and tell Nissan the other dealer f**ked up.

Oh I forgot the best part, I still haven't received a call from Melissa Plant on my CSC claim!! When I called the 1800nissan1 number today for my new case I asked about the old one and the computer shows she's tried to call me... It's laughable!!! Needless to say Melissa received two more rather heated messages today.

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1st · 09-25-2013, 11:24 AM

I still haven't received a call from Melissa Plant on my CSC claim!!

God what a 6unt!

Upsetting I tell ya.

Dang man just give it time. There has to be light at the end of the tunnel.

Wiggins3377 · 09-26-2013, 12:33 PM

Well, time for an update. As you may know my car started acting funny on my 100+ mile drive home after i had the CSC replaced. Long story short i had it towed again this past sunday to a cincinnati dealer and after running all kinds of tests my IPDERM (WTF is that?!) is fried and needs to be replaced. They believe its a direct affect of the CSC install and potentially something with not grounding a wire properly... well its gonna cost me another $1300 if Nissan doesnt cover it.

So on Monday the local dealer suggested i make a new case with Nissan NA so I can try to get them to cover it based on faulty installation. Turns out this may have been the best remedy to my problems. They combined my two cases and have someone new looking into both (accourding to the Nissan computers Melissa has tried calling me several times over the past few weeks... BS!!). At first this new person said they would reimburse me for 50% of the CSC repair... i told them no, given ive had terrible service from Melissa and ive now been without my Z for over a month because of them.

In short, the fight continues but instead of $1400 we are up to $2700. Awesome!

blackcherry20 · 09-26-2013, 12:34 PM

Quote:

Originally Posted by Wiggins3377

Well, time for an update. As you may know my car started acting funny on my 100+ mile drive home after i had the CSC replaced. Long story short i had it towed again this past sunday to a cincinnati dealer and after running all kinds of tests my IPDERM (WTF is that?!) is fried and needs to be replaced. They believe its a direct affect of the CSC install and potentially something with not grounding a wire properly... well its gonna cost me another $1300 if Nissan doesnt cover it.

So on Monday the local dealer suggested i make a new case with Nissan NA so I can try to get them to cover it based on faulty installation. Turns out this may have been the best remedy to my problems. They combined my two cases and have someone new looking into both (accourding to the Nissan computers Melissa has tried calling me several times over the past few weeks... BS!!). At first this new person said they would reimburse me for 50% of the CSC repair... i told them no, given ive had terrible service from Melissa and ive now been without my Z for over a month because of them.

In short, the fight continues but instead of $1400 we are up to $2700. Awesome!

ah man....sigh.

Chuck33079 · 09-26-2013, 12:44 PM

Quote:

Originally Posted by Wiggins3377

They believe its a direct affect of the CSC install and potentially something with not grounding a wire properly... well its gonna cost me another $1300 if Nissan doesnt cover it.

How in the world would there even be a question if they would cover it? They broke it.

09-04-2013, 07:49 AM	#93 (permalink)
Wiggins3377 A True Z Fanatic Join Date: Jul 2011 Location: Cincinnati Posts: 3,236 Drives: 40th 370 Rep Power: 76	Nope, someone from Nissan N.A. in Tenneesse called me yesterday, but I missed the call. Called her back and got her voicemail. Im currently in Columbus so i checked my car out yesterday at the dealer, the CSC that was in Michigan is gone now, and they had to order it from Texas and it wont be here until next week now. On a possitive note i was concerned the tow company scratched my wheels last week. When i looked at my car yesterday there doesnt appear to be any damage! blackcherry20 likes this. __________________ AccuAir/ AirRex/ Amuse/ Bride Japan/ Carbon Fiber Element/ Carbon Signal/ Evo-R/ NRG/ Project Kics/ Samco/ Shine Auto/ SPC/ SPL/ Stance/ Stillen/ Takata/ Top Secret/ Work

09-16-2013, 01:14 PM	#97 (permalink)
Wiggins3377 A True Z Fanatic Join Date: Jul 2011 Location: Cincinnati Posts: 3,236 Drives: 40th 370 Rep Power: 76	Well I picked my car up Friday and forked over $1,400. I still haven't received a call from Nissan however I was told by the dealer they called them after I left and they would reimburse me. That said on my way home from Columbus my car would stutter during acceleration. So now I may have to take it to another dealer Sent from my iPhone using Tapatalk __________________ AccuAir/ AirRex/ Amuse/ Bride Japan/ Carbon Fiber Element/ Carbon Signal/ Evo-R/ NRG/ Project Kics/ Samco/ Shine Auto/ SPC/ SPL/ Stance/ Stillen/ Takata/ Top Secret/ Work

09-24-2013, 08:13 PM	#101 (permalink)
Wiggins3377 A True Z Fanatic Join Date: Jul 2011 Location: Cincinnati Posts: 3,236 Drives: 40th 370 Rep Power: 76	Well the car died on me again on Saturday... I had it towed to a Cincinnati dealer they took a look at it yesterday and think the last place didn't install the CSC properly and potentially missed a grounding wire or the cam and crank sensor wasn't properly reinstalled. Now they have to pull the tranny again. Worst part is they won't start anything until I either pay them or the Columbus dealer pays them... So I started yet another claim with Nissan NA. The good news is this dealer is willing to help me and tell Nissan the other dealer f**ked up. Oh I forgot the best part, I still haven't received a call from Melissa Plant on my CSC claim!! When I called the 1800nissan1 number today for my new case I asked about the old one and the computer shows she's tried to call me... It's laughable!!! Needless to say Melissa received two more rather heated messages today. Sent from my iPhone using Tapatalk - now Free __________________ AccuAir/ AirRex/ Amuse/ Bride Japan/ Carbon Fiber Element/ Carbon Signal/ Evo-R/ NRG/ Project Kics/ Samco/ Shine Auto/ SPC/ SPL/ Stance/ Stillen/ Takata/ Top Secret/ Work

09-26-2013, 12:33 PM	#103 (permalink)
Wiggins3377 A True Z Fanatic Join Date: Jul 2011 Location: Cincinnati Posts: 3,236 Drives: 40th 370 Rep Power: 76	Well, time for an update. As you may know my car started acting funny on my 100+ mile drive home after i had the CSC replaced. Long story short i had it towed again this past sunday to a cincinnati dealer and after running all kinds of tests my IPDERM (WTF is that?!) is fried and needs to be replaced. They believe its a direct affect of the CSC install and potentially something with not grounding a wire properly... well its gonna cost me another $1300 if Nissan doesnt cover it. So on Monday the local dealer suggested i make a new case with Nissan NA so I can try to get them to cover it based on faulty installation. Turns out this may have been the best remedy to my problems. They combined my two cases and have someone new looking into both (accourding to the Nissan computers Melissa has tried calling me several times over the past few weeks... BS!!). At first this new person said they would reimburse me for 50% of the CSC repair... i told them no, given ive had terrible service from Melissa and ive now been without my Z for over a month because of them. In short, the fight continues but instead of $1400 we are up to $2700. Awesome! __________________ AccuAir/ AirRex/ Amuse/ Bride Japan/ Carbon Fiber Element/ Carbon Signal/ Evo-R/ NRG/ Project Kics/ Samco/ Shine Auto/ SPC/ SPL/ Stance/ Stillen/ Takata/ Top Secret/ Work

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09-04-2013, 06:35 AM	#92 (permalink)
MrAurora Base Member Join Date: Jul 2009 Location: Ct Posts: 46 Drives: 09 Nismo 370z PW M6 Rep Power: 15	Any news ?

09-06-2013, 12:38 PM	#94 (permalink)
1st A True Z Fanatic Join Date: Jul 2012 Location: I 80 Biz U.S. 50 Posts: 1,708 Drives: Platinum Z Rep Power: 1615	Whats the word?

09-16-2013, 12:45 PM	#96 (permalink)
1st A True Z Fanatic Join Date: Jul 2012 Location: I 80 Biz U.S. 50 Posts: 1,708 Drives: Platinum Z Rep Power: 1615	Any Updates On Your Situation?

09-17-2013, 10:09 AM	#100 (permalink)
MrAurora Base Member Join Date: Jul 2009 Location: Ct Posts: 46 Drives: 09 Nismo 370z PW M6 Rep Power: 15	Wow. Sorry to hear this experiance you are having. How can people have such different experiances with the same company ? The whole auto industry is still circa 1950. You still have to haggle on pricing when buying so they can screw you as good as possible, the dealers all get to make thier own decisions and vary widely even if they are a mile apart, etc. its rediculous. What else works like this besides buying furniture ? Nothing that i can think of....

09-25-2013, 11:24 AM	#102 (permalink)
1st A True Z Fanatic Join Date: Jul 2012 Location: I 80 Biz U.S. 50 Posts: 1,708 Drives: Platinum Z Rep Power: 1615	I still haven't received a call from Melissa Plant on my CSC claim!! God what a 6unt! Upsetting I tell ya. Dang man just give it time. There has to be light at the end of the tunnel.