My Unfortunate Issues with Z1Motorsports.

Nixin · 07-03-2017, 06:55 PM

I suggest that you escalate the issue and speak to a supervisor, manager, VP, etc. Let them know you and your friends on this forum are long time Z1 customers.
In no way should any reputable company, let alone Z1, leave you 'out to hang' in this manner. I do believe you probably spoke to a junior pencil pusher who was just quoting the standard company policy on customer service/complaints. He cannot make the final decision based on one call. You need a resolution and one that will be acceptable by both parties.
Remember to be nice but be firm with your demands.

2011 Nismo#91 · 07-03-2017, 07:21 PM

Quote:

Originally Posted by Nixin

I suggest that you escalate the issue and speak to a supervisor, manager, VP, etc. Let them know you and your friends on this forum are long time Z1 customers.
In no way should any reputable company, let alone Z1, leave you 'out to hang' in this manner. I do believe you probably spoke to a junior pencil pusher who was just quoting the standard company policy on customer service/complaints. He cannot make the final decision based on one call. You need a resolution and one that will be acceptable by both parties.
Remember to be nice but be firm with your demands.

Thank you I will do that on the 5th.

I want to like Z1 they were amazing. I will try and escalate this, hopefully I can delete this whole thread but this is where I am at.

07-03-2017, 06:55 PM	#1 (permalink)
Nixin A True Z Fanatic Join Date: Sep 2015 Location: GWN Posts: 3,488 Drives: Goodbye Z! Rep Power: 19834	I suggest that you escalate the issue and speak to a supervisor, manager, VP, etc. Let them know you and your friends on this forum are long time Z1 customers. In no way should any reputable company, let alone Z1, leave you 'out to hang' in this manner. I do believe you probably spoke to a junior pencil pusher who was just quoting the standard company policy on customer service/complaints. He cannot make the final decision based on one call. You need a resolution and one that will be acceptable by both parties. Remember to be nice but be firm with your demands. 2011 Nismo#91 likes this.

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