major issue with AEROJACKET.... anyone heard from them lately or had similar issue??

leatherface24 · 11-30-2015, 05:58 PM

Just spoke with Lohit over the phone. Super nice guy and he made everything right. To clear things up, hes in no way affiliated with Rich from Aerojacket so no one has to call him to get to Rich. Hes totally separate.

DangJones · 12-02-2015, 01:35 AM

What phone number are you guys using?

I just ordered a front lip from them on the 26th (of november) and have had the money taken out of my paypal account. I emailed the company and have yet to hear a response.

...After reading this stuff... I'm worried to say the least.

birdman71 · 12-02-2015, 05:49 PM

Quote:

Originally Posted by DangJones

What phone number are you guys using?

I just ordered a front lip from them on the 26th (of november) and have had the money taken out of my paypal account. I emailed the company and have yet to hear a response.

...After reading this stuff... I'm worried to say the least.

Fly 1 Motorsports Ph: 1-855-464-3591; although I have Lohit on Facebook so I just message him directly because he is a friend of mine.

I forget what Aerojacket's is, I have Rich's personal cell number but I will not put that on a public forum out of respect for him and what his family may be going through.

DRFTR · 12-03-2015, 01:31 AM

Quote:

Originally Posted by birdman71

Fly 1 Motorsports Ph: 1-855-464-3591; although I have Lohit on Facebook so I just message him directly because he is a friend of mine.

I forget what Aerojacket's is, I have Rich's personal cell number but I will not put that on a public forum out of respect for him and what his family may be going through.

As I am the OP can u please PM me Rich's cell number. I have attempted contact in many forms (pm, posts, calls, emails and FB) and have gotten NO replies. It has been MONTHS since my last contact and the company owes me a great number of parts or money back.

I wish to handle this as diplomatically as possible, but it's getting ridiculous now.

tonythetiger · 12-02-2015, 09:08 AM

after ordering my amuse front bumper back in september it finally arrived, havnt check the bumper yet. Ill keep yall posted

ZeroZ34 · 12-02-2015, 06:02 PM

I suggest you guys make paypal claims or contact aerojacket via FB. Finally getting my side blades delivered, lets hope they get delivered and they get here in one piece. Will post more info soon!

ZeroZ34 · 12-03-2015, 09:50 AM

Quote:

Originally Posted by ZeroZ34

I suggest you guys make paypal claims or contact aerojacket via FB. Finally getting my side blades delivered, lets hope they get delivered and they get here in one piece. Will post more info soon!

ZeroZ34 · 12-03-2015, 02:29 PM

Quote:

Originally Posted by ZeroZ34

Blades have been received. Why am I posting all this? To make sure you guys know that, they're making their best effort to get me my products I've ordered. I hope OP gets through to them and they deliver!

Note: process handled via FB Messenger.

Based on my convo. with Aerojacket: not going out of business, busy, everyone on vacation overseas, swamped, busy.

hrtbrknprince · 12-03-2015, 09:15 PM

So where can I order a Duckbill from?

lhinojos · 12-03-2015, 10:22 PM

Quote:

Originally Posted by hrtbrknprince

So where can I order a Duckbill from?

Fly1

Hotrodz · 12-17-2015, 11:40 AM

Order something that is JDM...pay money, don't hear anything for months and then it's Christmas!

Glad to hear things are progressing in a positive manner.

Sent from my SM-N910P using Tapatalk

Trips · 12-17-2015, 01:09 PM

Quote:

Originally Posted by birdman71

I already have reached out to them on the forums behalf, They know about this thread and they know that there are customers that are still waiting for their orders. It's not that they have a lack of doing the right thing, like GTM/Sam. That was lack of doing the right thing. From what I understand this has been more of a delay than anything.

Plus like I said before, when you run a business and have hundreds of orders to fulfill and there is a personal issue that ceases production of the business there will be delays. From what I understand Rich is the only one who crafts the parts. Alex is more front desk work with Accounts Receivable and Accounts Payable.
I understand as a customer being out money and no parts yet it does suck yes. I have been there plenty. In the end though when you have these hundreds of orders all messaging you the same thing about "where are my parts? Have they been shipped? etc.", he can't just sit there and answer each and every person to tell them all that they are still in production and will be shipped when they are done in the order of Order #; at that point he wouldn't ever have time to try and make or ship any of the parts that need to go out. You can push an elevator button as many times as you want, but it just won't come any faster.

Yeah it is a sucky situation, but try to be a bit more patient in regards to the fact that there are people receiving their parts. Slowly yet surely things are still being worked on. Like I said, this isn't a GTM/Sam like issue where the company shut down and won't fulfill any orders whatsoever.

Trust me, I'm trying to help you guys too, but I also understand the business and personal sides of it for Rich, which is why I didn't give out his cell phone number.

I think he meant how were you able to contact them to order the parts.

I personally would've appreciated a reply pm to let me know whats going on.

Busy sure No problem I guess

.

On the elevevator example?

Sure but you always see more than one elevator in a building.

I totally understand Gavin Im just messing with you.

Thanks for the heads up.

The only reason this thread has not been closed already is for the simple fact the Op's issued hasn't been resolved.

Quote:

Originally Posted by njobe89

that's one way to lose business

birdman71 · 12-18-2015, 04:13 PM

I understand that all trust me, and I was bringing in the example of Sam because Sam took a bunch of money and had no intent ever of shipping those orders. Aerojacket isn't doing that, which is what I was getting at with that anaolgy.
Gotta keep orders coming in though to keep a Cash Flow going to keep the business going. If there is not any new profit for Rich to work with to keep the business up and running. The profit he made from all the old orders was still used for bills for the business while he wasn't there. So he can't just focus on waiting for all the old orders to arrive to his shop to ship them. He's gotta create profit for himself so he can maintain the business in the harder time he has made for himself right now.
That's why they were saying things are delayed and backordered for newer orders. They are trying to get the past due orders shipped.

Most of the time I rationalize from both sides.

neveucd · 12-21-2015, 05:21 PM

So here's my story: Ordered a Zele style bumper on 8/20 w/ a "2 week or less" quoted ETA; which I knew was inaccurate. Following order placement I received little to no communication on from their side. I had to bug the hell out of them on all communication avenues I had for status updates (FB, forum, emails, google voice phone, and paypal #). The bumper finally arrived on 9/30, DAMAGED! My shop rejected the shipment and sent the driver back. The box however looked completely in tact and the bumper was bubble wrapped securely; so I'm not sure what the hell happened. Refer to pics below.

They called me immediately when I sent them email notice of the damage, and promised a new one would be rushed out with a partial refund.

Ever since returning the damaged bumper, I've been waiting going on now almost 3 months. Supposedly it was picked up from them on 11/14, and sent to the shipping warehouse/freight forwarder awaiting shipment to TX. I send them FB messages almost weekly now, which they eventually respond to, but has been nothing but broken promises...."next week, ok next week for sure, ok this time I promise next week." I've yet to receive anything, or that partial refund.

The last message I received on 12/19 stated: "If it don't get there today sat,then Monday -Tuesday any day soon.we think all the shipping is pretty busy right now"

Nothing Monday, and I don't have my hopes very high for Tuesday.

I'm starting to worry that they are going to just keep my money. I'll probably just do the whole paypal claim thing very soon, but I'm trying to stay patient and doubt anything will ship around holidays.

birdman71 · 12-21-2015, 05:30 PM

If the boxes were intact and I know Rich wraps the hell out of it with bubble wrap and tapes it in multiple sections. He's a bit OCD like that and wouldn't ever send out a broken part. When I bought my spoiler, he sent me a pic of a tiny imperfection in the clear coat and had it sent back to be re-buffed and cleared.

Could be that the shipping company was not careful with it. I have seen multiple security came footages of those workers throwing the packages literally as hard as they can. They even try tossing the big packages as far as they can.

People are getting their parts slowly, but surely. Rich is working on it. Remember if you file a paypal claim and they return your money, you have to return the replacement item if it already is shipped already.

12-02-2015, 01:35 AM	#2 (permalink)
DangJones Base Member Join Date: Mar 2014 Location: L.A. Posts: 45 Drives: 13 Nissan 370Z Sport Rep Power: 12	What phone number are you guys using? I just ordered a front lip from them on the 26th (of november) and have had the money taken out of my paypal account. I emailed the company and have yet to hear a response. ...After reading this stuff... I'm worried to say the least. __________________ \|Takeda long tube CAI\|BC/Swift\|PWJDM\|Megan Racing CBE\|Megan Racing Y-Pipe\|H&R\|Hankook\|JDM rear fog\| Specialty Z EcuTek Tune\|301whp\|

12-02-2015, 09:08 AM	#5 (permalink)
tonythetiger A True Z Fanatic Join Date: Oct 2010 Location: SA, TX Posts: 1,035 Drives: 10 Nissan 370z PG MT Rep Power: 193	after ordering my amuse front bumper back in september it finally arrived, havnt check the bumper yet. Ill keep yall posted birdman71 likes this. __________________ KWV3/Eibach/StillenG3/FI CBE+LTH+34Row/Uprev/SPL/SouthBendSS/QuaifeLSD/4.08/TommyKaira/Status/VolkZE40/AP Radical BBK/Seibon/Amuse/VIS/Sparco/WorksBellGTC/RJM/Nismo

12-02-2015, 06:02 PM	#6 (permalink)
ZeroZ34 Enthusiast Member Join Date: Apr 2015 Location: Coachella Valley Age: 37 Posts: 259 Drives: 09' Nissan 370z Rep Power: 11	I suggest you guys make paypal claims or contact aerojacket via FB. Finally getting my side blades delivered, lets hope they get delivered and they get here in one piece. Will post more info soon! DRFTR and birdman71 like this. __________________ Elite Z

12-17-2015, 11:40 AM	#11 (permalink)
Hotrodz A True Z Fanatic Join Date: Aug 2012 Location: NW, AZ Posts: 9,330 Drives: 10 Nissan 370z Nismo Rep Power: 2684385	Order something that is JDM...pay money, don't hear anything for months and then it's Christmas! Glad to hear things are progressing in a positive manner. Sent from my SM-N910P using Tapatalk JARblue and birdman71 like this. __________________ *Fast Intentions TT Installed and Tuned by Seb at SpecialtyZ 610whp 560tq:\|Fast Intentions 3" TT-TDX*\|SpecialtyZ/Fast Intentions 72 Row Oil Cooler\|SZ 6 Puck Clutch & Flywheel\|3GsCustoms\|Z1\|Wavetrac\|Hotchkis\|Whiteline \|Blitz\|Fortune Auto 500\|Fujimura\|SPL\|H&R\|TK\|TWM\|RPM Rollbar\|Sparco\|Next Level Performance\|TrackSpec\|AeroFlow Dynamics\|Pioneer\|

12-18-2015, 04:13 PM	#13 (permalink)
birdman71 A True Z Fanatic Join Date: Apr 2015 Location: Los Angeles, CA Posts: 1,579 Drives: People Crazy! Rep Power: 41	I understand that all trust me, and I was bringing in the example of Sam because Sam took a bunch of money and had no intent ever of shipping those orders. Aerojacket isn't doing that, which is what I was getting at with that anaolgy. Gotta keep orders coming in though to keep a Cash Flow going to keep the business going. If there is not any new profit for Rich to work with to keep the business up and running. The profit he made from all the old orders was still used for bills for the business while he wasn't there. So he can't just focus on waiting for all the old orders to arrive to his shop to ship them. He's gotta create profit for himself so he can maintain the business in the harder time he has made for himself right now. That's why they were saying things are delayed and backordered for newer orders. They are trying to get the past due orders shipped. Most of the time I rationalize from both sides. DavidZ370 likes this. __________________ *Birdman's Build:* Powerhouse Amuse/ Nismo/ Eibach/ ACT/ Tommy Kaira/ Avant Garde/ Fast Intentions/ Project Kics/ Fly 1 Motorsports/ EVO-R/ Z1 Motorsports/ Weber Sports/ Zoom/ Zele Japan

11-30-2015, 05:58 PM	#1 (permalink)
leatherface24 Base Member Join Date: Oct 2015 Location: Pembroke Pines Posts: 50 Drives: 09 370Z Rep Power: 10	Just spoke with Lohit over the phone. Super nice guy and he made everything right. To clear things up, hes in no way affiliated with Rich from Aerojacket so no one has to call him to get to Rich. Hes totally separate.

12-03-2015, 09:15 PM	#9 (permalink)
hrtbrknprince Base Member Join Date: Feb 2012 Location: Savannah Posts: 114 Drives: 14 MBMM6S Rep Power: 3369	So where can I order a Duckbill from?

12-21-2015, 05:21 PM	#14 (permalink)
neveucd Enthusiast Member Join Date: Oct 2009 Location: Houston, TX. Age: 41 Posts: 457 Drives: 2009 Nissan 370z TT Rep Power: 16	So here's my story: Ordered a Zele style bumper on 8/20 w/ a "2 week or less" quoted ETA; which I knew was inaccurate. Following order placement I received little to no communication on from their side. I had to bug the hell out of them on all communication avenues I had for status updates (FB, forum, emails, google voice phone, and paypal #). The bumper finally arrived on 9/30, DAMAGED! My shop rejected the shipment and sent the driver back. The box however looked completely in tact and the bumper was bubble wrapped securely; so I'm not sure what the hell happened. Refer to pics below. They called me immediately when I sent them email notice of the damage, and promised a new one would be rushed out with a partial refund. Ever since returning the damaged bumper, I've been waiting going on now almost 3 months. Supposedly it was picked up from them on 11/14, and sent to the shipping warehouse/freight forwarder awaiting shipment to TX. I send them FB messages almost weekly now, which they eventually respond to, but has been nothing but broken promises...."next week, ok next week for sure, ok this time I promise next week." I've yet to receive anything, or that partial refund. The last message I received on 12/19 stated: "If it don't get there today sat,then Monday -Tuesday any day soon.we think all the shipping is pretty busy right now" Nothing Monday, and I don't have my hopes very high for Tuesday. I'm starting to worry that they are going to just keep my money. I'll probably just do the whole paypal claim thing very soon, but I'm trying to stay patient and doubt anything will ship around holidays. DRFTR likes this. __________________ GTM Stg. 2 TT\|\|F.I. CF 18" Res. CBE\|\|GTM 3" Downpipe \|\|Injen Cold Water Intakes\|\|UpRev\|\|Work Gnosis GS2\|\|Hankook\|\|Tein Monoflex\|\|Hawk\|\|Seibon\|\|Aero Jacket\|\| Last edited by neveucd; 12-21-2015 at 05:26 PM.

12-21-2015, 05:30 PM	#15 (permalink)
birdman71 A True Z Fanatic Join Date: Apr 2015 Location: Los Angeles, CA Posts: 1,579 Drives: People Crazy! Rep Power: 41	If the boxes were intact and I know Rich wraps the hell out of it with bubble wrap and tapes it in multiple sections. He's a bit OCD like that and wouldn't ever send out a broken part. When I bought my spoiler, he sent me a pic of a tiny imperfection in the clear coat and had it sent back to be re-buffed and cleared. Could be that the shipping company was not careful with it. I have seen multiple security came footages of those workers throwing the packages literally as hard as they can. They even try tossing the big packages as far as they can. People are getting their parts slowly, but surely. Rich is working on it. Remember if you file a paypal claim and they return your money, you have to return the replacement item if it already is shipped already. __________________ *Birdman's Build:* Powerhouse Amuse/ Nismo/ Eibach/ ACT/ Tommy Kaira/ Avant Garde/ Fast Intentions/ Project Kics/ Fly 1 Motorsports/ EVO-R/ Z1 Motorsports/ Weber Sports/ Zoom/ Zele Japan Last edited by birdman71; 12-21-2015 at 05:33 PM.

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