major issue with AEROJACKET.... anyone heard from them lately or had similar issue??

Silly Rabbit · 10-18-2015, 09:54 AM

I ordered CF vented fenders recently. Communication was very lacking and frustrating but I did receive the fenders after 7 weeks. Like you, at one point I was told my order was finished and being sent to packaging. Two weeks later still no shipping info and it took a few more emails before they apologized and sent tracking info. I got my fenders a week and half ago, so they are still in business. Haven't installed yet, but that look amazing.

Your invoice and shipping info shows Fly1Motorsports. I thought I read they are not the same company as Aerojacket???

Edit - just checked and the shipping address on my package is the same as your.

DRFTR · 10-18-2015, 01:32 PM

Quote:

Originally Posted by Silly Rabbit

I ordered CF vented fenders recently. Communication was very lacking and frustrating but I did receive the fenders after 7 weeks. Like you, at one point I was told my order was finished and being sent to packaging. Two weeks later still no shipping info and it took a few more emails before they apologized and sent tracking info. I got my fenders a week and half ago, so they are still in business. Haven't installed yet, but that look amazing.

Your invoice and shipping info shows Fly1Motorsports. I thought I read they are not the same company as Aerojacket???

Edit - just checked and the shipping address on my package is the same as your.

Sorry you had similar situation. When their parts come the quality is very good, not disputing that.

Yeah I called Fly1 originally when all this started cause I saw them on the shipping label and was told they "are in no relation to AEROJACKET." To my knowledge both companies were direct competitors to one another, so I thought it was odd that my order came with their shipping information.

Hope I hear from them soon. All I want is at least my diffuser I paid for. Worst case scenario I find a way to repair the sides and spoiler, which I shouldn't have to do but is what it is at this point.

ZeroZ34 · 10-19-2015, 11:01 AM

Quote:

Originally Posted by Silly Rabbit

I ordered CF vented fenders recently. Communication was very lacking and frustrating but I did receive the fenders after 7 weeks. Like you, at one point I was told my order was finished and being sent to packaging. Two weeks later still no shipping info and it took a few more emails before they apologized and sent tracking info. I got my fenders a week and half ago, so they are still in business. Haven't installed yet, but that look amazing.

Your invoice and shipping info shows Fly1Motorsports. I thought I read they are not the same company as Aerojacket???

Edit - just checked and the shipping address on my package is the same as your.

Same here. I communicate with Richard through FB and he's a great guy but, the customer service/process is not so great. My vf1 fenders are great (super exensive to paint in pearl white) and I ordered side blades from them recently. I'm hoping there's no delays!

I heard from a member of SOCAL Z stating that FLY 1 and Aerojacket use the same distributor from Thailand for these parts so, kind of makes sense in that aspect of things (address wise).

arfkh · 02-16-2016, 11:51 AM

i ordered full amuse kit with wings from AJ on 23/12/2015. before that they were really quick to response. but same thing with the rest of the guys, after payment was made, everything slowed down really bad. i had to send multiple messages until they finally replied me.

even worse i live in Asia which i suspect will take even longer time for them to ship. it has been nearly two months now and no signs of them wanting the get my items on the plane for shipment.

the recent one was that they last told me last week that my package is now being scan at US Custom and can take up to two weeks before they can release it. i suspect that could be a lie from them to buy time, based on what i already read on this thread.

still contemplating whether i should get a refund soon from paypal. god knows whether they are telling the truth or otherwise.

birdman71 · 02-16-2016, 12:33 PM

Quote:

Originally Posted by arfkh

i ordered full amuse kit with wings from AJ on 23/12/2015. before that they were really quick to response. but same thing with the rest of the guys, after payment was made, everything slowed down really bad. i had to send multiple messages until they finally replied me.

even worse i live in Asia which i suspect will take even longer time for them to ship. it has been nearly two months now and no signs of them wanting the get my items on the plane for shipment.

the recent one was that they last told me last week that my package is now being scan at US Custom and can take up to two weeks before they can release it. i suspect that could be a lie from them to buy time, based on what i already read on this thread.

still contemplating whether i should get a refund soon from paypal. god knows whether they are telling the truth or otherwise.

Make sure you don't wait too long and figure out when the deadline to file a claim is. That way you can make a claim the day before your deadline. Hopefully you paid with the Goods and Services and made him pay the 3%. Otherwise this could be a bit rough for you, claim services when paid through sending money to friends or family give very little effort due to their claim guidelines.

arfkh · 02-16-2016, 12:51 PM

Quote:

Originally Posted by birdman71

Make sure you don't wait too long and figure out when the deadline to file a claim is. That way you can make a claim the day before your deadline. Hopefully you paid with the Goods and Services and made him pay the 3%. Otherwise this could be a bit rough for you, claim services when paid through sending money to friends or family give very little effort due to their claim guidelines.

yup i did pick goods and services, and ive got until May before i decide to file a claim. hopefully my package will arrive well before that. thanks for the tips!

arfkh · 02-16-2016, 01:01 PM

Quote:

Originally Posted by birdman71

Make sure you don't wait too long and figure out when the deadline to file a claim is. That way you can make a claim the day before your deadline. Hopefully you paid with the Goods and Services and made him pay the 3%. Otherwise this could be a bit rough for you, claim services when paid through sending money to friends or family give very little effort due to their claim guidelines.

you mentioned 3%. does that mean he has to pay an extra of 3% of the total payment i made to them on paypal if i were to claim back?

birdman71 · 02-16-2016, 01:19 PM

Quote:

Originally Posted by Pauly Z

So is Fly 1 still reputable?

Sent from my SM-N920V using Tapatalk

Fly1 Motorsports has no affiliation to Aerojacket and is still a Forum Sponsor and Lohit is great with customer service! I will be ordering many more parts from him myself.

Quote:

Originally Posted by arfkh

you mentioned 3%. does that mean he has to pay an extra of 3% of the total payment i made to them on paypal if i were to claim back?

He would have to refund you the money that was given to him. So no at that point that 3% doesn't get refunded I believe ( don't quote me lol ). That is because that is paypal's cut for letting people do business through paypal. I would ask paypal themselves when/if you file a claim.

Say your order was $3000 shipped. 3% would be $90, so Rich at Aerojacket would have gotten $2910 out of it. The $2910 would also be the money refunded to you in the scenario of a claim and when you get the money refunded.
If you also file a claim and you get your money back and he has shipped the parts and get them you do have to ship the parts back to California to keep your money. Otherwise you have to pay them again.

10-18-2015, 09:54 AM	#1 (permalink)
Silly Rabbit Track Member Join Date: Sep 2013 Location: Brookston, IN Age: 56 Posts: 683 Drives: '12 PW Touring Sport Rep Power: 620	I ordered CF vented fenders recently. Communication was very lacking and frustrating but I did receive the fenders after 7 weeks. Like you, at one point I was told my order was finished and being sent to packaging. Two weeks later still no shipping info and it took a few more emails before they apologized and sent tracking info. I got my fenders a week and half ago, so they are still in business. Haven't installed yet, but that look amazing. Your invoice and shipping info shows Fly1Motorsports. I thought I read they are not the same company as Aerojacket??? Edit - just checked and the shipping address on my package is the same as your. DRFTR and carlitos_370z like this. __________________ NISMO R Tune Intakes \ Fast Intentions RHFC \ Borla CBE \ EcuTek Tuned\ SPL Camber Arms \ Powertrix Coilovers \ Swift Springs \ Avant Garde \ Wicked CAS \ Morimoto XB Halos \ Custom Fenders \ Hotchkis Sways \ NLP Splitter Last edited by Silly Rabbit; 10-18-2015 at 09:59 AM.

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02-16-2016, 11:51 AM	#4 (permalink)
arfkh Base Member Join Date: May 2013 Location: Singapore Posts: 5 Drives: 10 Nissan 370Z CY A7 Rep Power: 14	i ordered full amuse kit with wings from AJ on 23/12/2015. before that they were really quick to response. but same thing with the rest of the guys, after payment was made, everything slowed down really bad. i had to send multiple messages until they finally replied me. even worse i live in Asia which i suspect will take even longer time for them to ship. it has been nearly two months now and no signs of them wanting the get my items on the plane for shipment. the recent one was that they last told me last week that my package is now being scan at US Custom and can take up to two weeks before they can release it. i suspect that could be a lie from them to buy time, based on what i already read on this thread. still contemplating whether i should get a refund soon from paypal. god knows whether they are telling the truth or otherwise.