major issue with AEROJACKET.... anyone heard from them lately or had similar issue??

lhinojos · 12-03-2015, 10:22 PM

Quote:

Originally Posted by hrtbrknprince

So where can I order a Duckbill from?

Fly1

TejanoD's Z · 12-09-2015, 12:21 AM

Quote:

Originally Posted by TejanoD's Z

I too have been trying to contact them. Ordered the fenders back on 1 Nov but have not received any feedback except when I placed my order. I have been also dealing with someone name Alex at the same email on their page. When i was trying to place my order they were answering very fast but now nothing.

So here is an update I kept trying to contact Alex to no avail. Made a claim with PayPal and all of a sudden I got a shipping notice and date. Just got the fenders today. So far everything looks good but the area where the turn signal goes is not cut that well. But I got them finally.

Sent from my iPhone using Tapatalk

DRFTR · 12-14-2015, 08:11 PM

I'm the OP.... Still no contact from them for me. I'm calling PayPal tomorrow, enough is enough.

Sparxfly · 12-16-2015, 08:07 AM

Crap wish I saw this thread Sooner....I guess i should expect a huge disappointment in regards to my CF Side Skirts....DAMN

Ordered on Monday

birdman71 · 12-16-2015, 02:08 PM

Quote:

Originally Posted by TejanoD's Z

So here is an update I kept trying to contact Alex to no avail. Made a claim with PayPal and all of a sudden I got a shipping notice and date. Just got the fenders today. So far everything looks good but the area where the turn signal goes is not cut that well. But I got them finally.

Sent from my iPhone using Tapatalk

Glad you got your fenders, now the claim can be closed/cancelled. Try and give Rich and Alex the least amount of headache with completed items, so they can try and get others their past due parts.

As for the side-marker hole, post closer pics of the imperfections?

Quote:

Originally Posted by DRFTR

I'm the OP.... Still no contact from them for me. I'm calling PayPal tomorrow, enough is enough.

I would suggest doing so to get your money back at least. But at that point if they refund you and you get the parts from Aerojacket you do have to ship them back and are legally liable if you do not.

Quote:

Originally Posted by Sparxfly

Crap wish I saw this thread Sooner....I guess i should expect a huge disappointment in regards to my CF Side Skirts....DAMN

Ordered on Monday

I would suggest calling paypal and seeing what they can do for you if you do not want to take a chance. I know Fly1 Motorsports has good products as well.
But from what I understand Rich and Alex (Aerojacket) are still in business and will be finishing orders that were received prior to a certain date and then sticking to only Body Kits. All the misc. pieces like Hoods, Fenders, Side Skirts (unless included in the Body Kit) and Side Blades, spoiler etc.
I believe due to personal issues he has had to cut business expenses drastically after getting all the pre-paid parts out.

AT NO POINT HAS RICH OR ALEX STEPPED AWAY FROM AEROJACKET AND WILL NOT FULFILL ORDERS. THEY HAVE EVERY INTENT TO FULFILL ORDERS TO CUSTOMERS, but it's just taking a bit longer.

I am not part of Aerojacket or their company, but have close relations with Aerojacket, Fly 1 and other companies that have invested close relations with Rich. As for what Rich will continue to sell through Aerojacket that is what others have heard. They are both great guys and have good heads on their shoulders. THEY ARE NO A GTM/SAM. They are just having a rough patch like a back order.

DRFTR · 12-16-2015, 10:01 PM

Quote:

Originally Posted by birdman71

Glad you got your fenders, now the claim can be closed/cancelled. Try and give Rich and Alex the least amount of headache with completed items, so they can try and get others their past due parts.

As for the side-marker hole, post closer pics of the imperfections?

I would suggest doing so to get your money back at least. But at that point if they refund you and you get the parts from Aerojacket you do have to ship them back and are legally liable if you do not.

I would suggest calling paypal and seeing what they can do for you if you do not want to take a chance. I know Fly1 Motorsports has good products as well.
But from what I understand Rich and Alex (Aerojacket) are still in business and will be finishing orders that were received prior to a certain date and then sticking to only Body Kits. All the misc. pieces like Hoods, Fenders, Side Skirts (unless included in the Body Kit) and Side Blades, spoiler etc.
I believe due to personal issues he has had to cut business expenses drastically after getting all the pre-paid parts out.

AT NO POINT HAS RICH OR ALEX STEPPED AWAY FROM AEROJACKET AND WILL NOT FULFILL ORDERS. THEY HAVE EVERY INTENT TO FULFILL ORDERS TO CUSTOMERS, but it's just taking a bit longer.

I am not part of Aerojacket or their company, but have close relations with Aerojacket, Fly 1 and other companies that have invested close relations with Rich. As for what Rich will continue to sell through Aerojacket that is what others have heard. They are both great guys and have good heads on their shoulders. THEY ARE NO A GTM/SAM. They are just having a rough patch like a back order.

It seems you know Rich and the guys at AEROJACKET very well considering all the details you know about what's going on over there. It would be nice if you could reach out to them on behalf of some of us forum members that are having major issues and ask them to make contact with us since they are clearly IGNORING most of our attempts to make contact. You keep supporting them yet they keep screwing over forum members. I had asked you in a PM for Rich's cell to try and make contact. You wouldn't give it, yet you come on here and stand up for their lack of doing the right thing.

DRFTR · 12-16-2015, 10:02 PM

Quote:

Originally Posted by Sparxfly

Crap wish I saw this thread Sooner....I guess i should expect a huge disappointment in regards to my CF Side Skirts....DAMN

Ordered on Monday

How did you make contact???????

Sparxfly · 12-17-2015, 08:10 AM

Quote:

Originally Posted by DRFTR

How did you make contact???????

I haven't. I'm going to try FB

birdman71 · 12-17-2015, 10:57 AM

Quote:

Originally Posted by DRFTR

It seems you know Rich and the guys at AEROJACKET very well considering all the details you know about what's going on over there. It would be nice if you could reach out to them on behalf of some of us forum members that are having major issues and ask them to make contact with us since they are clearly IGNORING most of our attempts to make contact. You keep supporting them yet they keep screwing over forum members. I had asked you in a PM for Rich's cell to try and make contact. You wouldn't give it, yet you come on here and stand up for their lack of doing the right thing.

I already have reached out to them on the forums behalf, They know about this thread and they know that there are customers that are still waiting for their orders. It's not that they have a lack of doing the right thing, like GTM/Sam. That was lack of doing the right thing. From what I understand this has been more of a delay than anything.

Plus like I said before, when you run a business and have hundreds of orders to fulfill and there is a personal issue that ceases production of the business there will be delays. From what I understand Rich is the only one who crafts the parts. Alex is more front desk work with Accounts Receivable and Accounts Payable.
I understand as a customer being out money and no parts yet it does suck yes. I have been there plenty. In the end though when you have these hundreds of orders all messaging you the same thing about "where are my parts? Have they been shipped? etc.", he can't just sit there and answer each and every person to tell them all that they are still in production and will be shipped when they are done in the order of Order #; at that point he wouldn't ever have time to try and make or ship any of the parts that need to go out. You can push an elevator button as many times as you want, but it just won't come any faster.

Yeah it is a sucky situation, but try to be a bit more patient in regards to the fact that there are people receiving their parts. Slowly yet surely things are still being worked on. Like I said, this isn't a GTM/Sam like issue where the company shut down and won't fulfill any orders whatsoever.

Trust me, I'm trying to help you guys too, but I also understand the business and personal sides of it for Rich, which is why I didn't give out his cell phone number.

Quote:

Originally Posted by Sparxfly

I haven't. I'm going to try FB

I think he meant how were you able to contact them to order the parts.

Hotrodz · 12-17-2015, 11:40 AM

Order something that is JDM...pay money, don't hear anything for months and then it's Christmas!

Glad to hear things are progressing in a positive manner.

Sent from my SM-N910P using Tapatalk

Sparxfly · 12-17-2015, 12:07 PM

Quote:

Originally Posted by birdman71

I already have reached out to them on the forums behalf, They know about this thread and they know that there are customers that are still waiting for their orders. It's not that they have a lack of doing the right thing, like GTM/Sam. That was lack of doing the right thing. From what I understand this has been more of a delay than anything.

Plus like I said before, when you run a business and have hundreds of orders to fulfill and there is a personal issue that ceases production of the business there will be delays. From what I understand Rich is the only one who crafts the parts. Alex is more front desk work with Accounts Receivable and Accounts Payable.
I understand as a customer being out money and no parts yet it does suck yes. I have been there plenty. In the end though when you have these hundreds of orders all messaging you the same thing about "where are my parts? Have they been shipped? etc.", he can't just sit there and answer each and every person to tell them all that they are still in production and will be shipped when they are done in the order of Order #; at that point he wouldn't ever have time to try and make or ship any of the parts that need to go out. You can push an elevator button as many times as you want, but it just won't come any faster.

Yeah it is a sucky situation, but try to be a bit more patient in regards to the fact that there are people receiving their parts. Slowly yet surely things are still being worked on. Like I said, this isn't a GTM/Sam like issue where the company shut down and won't fulfill any orders whatsoever.

Trust me, I'm trying to help you guys too, but I also understand the business and personal sides of it for Rich, which is why I didn't give out his cell phone number.

I think he meant how were you able to contact them to order the parts.

No I ordered from there website.

ZeroZ34 · 12-17-2015, 12:27 PM

Quote:

Originally Posted by birdman71

I already have reached out to them on the forums behalf, They know about this thread and they know that there are customers that are still waiting for their orders. It's not that they have a lack of doing the right thing, like GTM/Sam. That was lack of doing the right thing. From what I understand this has been more of a delay than anything.

Plus like I said before, when you run a business and have hundreds of orders to fulfill and there is a personal issue that ceases production of the business there will be delays. From what I understand Rich is the only one who crafts the parts. Alex is more front desk work with Accounts Receivable and Accounts Payable.
I understand as a customer being out money and no parts yet it does suck yes. I have been there plenty. In the end though when you have these hundreds of orders all messaging you the same thing about "where are my parts? Have they been shipped? etc.", he can't just sit there and answer each and every person to tell them all that they are still in production and will be shipped when they are done in the order of Order #; at that point he wouldn't ever have time to try and make or ship any of the parts that need to go out. You can push an elevator button as many times as you want, but it just won't come any faster.

Yeah it is a sucky situation, but try to be a bit more patient in regards to the fact that there are people receiving their parts. Slowly yet surely things are still being worked on. Like I said, this isn't a GTM/Sam like issue where the company shut down and won't fulfill any orders whatsoever.

Trust me, I'm trying to help you guys too, but I also understand the business and personal sides of it for Rich, which is why I didn't give out his cell phone number.

I think he meant how were you able to contact them to order the parts.

That i'm not so sure of, I've met and spoken to Rich a couple of times and it looks like theres a lot of miscommunication. From what I understood, rich was in charge of sales, same with Alex. They claim their parts are made in the U.S. but that's not true as they have their guys from overseas make them. I think overall here, there's just a lot of miscommunication and lack of organization.

I can tell you, their warehouse I visited was nothing more than 1k sq. ft and full of accessories and maybe a few bumpers here and there so, I don't think the product is made here, just stored and then shipped to U.S. clients.

I had also spoken to Alex about this thread and even linked them to it, they're fully aware but have no intentions of coming back to this thread or the website. Not exact words from Alex but close enough.

njobe89 · 12-17-2015, 12:58 PM

Quote:

Originally Posted by ZeroZ34

That i'm not so sure of, I've met and spoken to Rich a couple of times and it looks like theres a lot of miscommunication. From what I understood, rich was in charge of sales, same with Alex. They claim their parts are made in the U.S. but that's not true as they have their guys from overseas make them. I think overall here, there's just a lot of miscommunication and lack of organization.

I can tell you, their warehouse I visited was nothing more than 1k sq. ft and full of accessories and maybe a few bumpers here and there so, I don't think the product is made here, just stored and then shipped to U.S. clients.

I had also spoken to Alex about this thread and even linked them to it, they're fully aware but have no intentions of coming back to this thread or the website. Not exact words from Alex but close enough.

that's one way to lose business

Trips · 12-17-2015, 01:09 PM

Quote:

Originally Posted by birdman71

I already have reached out to them on the forums behalf, They know about this thread and they know that there are customers that are still waiting for their orders. It's not that they have a lack of doing the right thing, like GTM/Sam. That was lack of doing the right thing. From what I understand this has been more of a delay than anything.

Plus like I said before, when you run a business and have hundreds of orders to fulfill and there is a personal issue that ceases production of the business there will be delays. From what I understand Rich is the only one who crafts the parts. Alex is more front desk work with Accounts Receivable and Accounts Payable.
I understand as a customer being out money and no parts yet it does suck yes. I have been there plenty. In the end though when you have these hundreds of orders all messaging you the same thing about "where are my parts? Have they been shipped? etc.", he can't just sit there and answer each and every person to tell them all that they are still in production and will be shipped when they are done in the order of Order #; at that point he wouldn't ever have time to try and make or ship any of the parts that need to go out. You can push an elevator button as many times as you want, but it just won't come any faster.

Yeah it is a sucky situation, but try to be a bit more patient in regards to the fact that there are people receiving their parts. Slowly yet surely things are still being worked on. Like I said, this isn't a GTM/Sam like issue where the company shut down and won't fulfill any orders whatsoever.

Trust me, I'm trying to help you guys too, but I also understand the business and personal sides of it for Rich, which is why I didn't give out his cell phone number.

I think he meant how were you able to contact them to order the parts.

I personally would've appreciated a reply pm to let me know whats going on.

Busy sure No problem I guess

.

On the elevevator example?

Sure but you always see more than one elevator in a building.

I totally understand Gavin Im just messing with you.

Thanks for the heads up.

The only reason this thread has not been closed already is for the simple fact the Op's issued hasn't been resolved.

Quote:

Originally Posted by njobe89

that's one way to lose business

birdman71 · 12-17-2015, 01:14 PM

Quote:

Originally Posted by ZeroZ34

That i'm not so sure of, I've met and spoken to Rich a couple of times and it looks like theres a lot of miscommunication. From what I understood, rich was in charge of sales, same with Alex. They claim their parts are made in the U.S. but that's not true as they have their guys from overseas make them. I think overall here, there's just a lot of miscommunication and lack of organization.

I can tell you, their warehouse I visited was nothing more than 1k sq. ft and full of accessories and maybe a few bumpers here and there so, I don't think the product is made here, just stored and then shipped to U.S. clients.

I had also spoken to Alex about this thread and even linked them to it, they're fully aware but have no intentions of coming back to this thread or the website. Not exact words from Alex but close enough.

From what I understood Rich was more on the parts handling and then Alex was on the sales tracker. I could be wrong haha, Never asked what he specifically does during his business day

As for the shop, yeah it is small so there's only so much room for products to be stored and shipped. Product is not made there no, it is brought in from a supplier. Would need way more ventilation.

And honestly the whole part about how Aerojacket pretty much doesn't want to be a vendor on the website anymore is exactly what I was trying to avoid. Didn't want to see them go.

12-14-2015, 08:11 PM	#63 (permalink)
DRFTR Base Member Join Date: Sep 2010 Location: Maryland Posts: 177 Drives: 2010 40th Rep Power: 14	I'm the OP.... Still no contact from them for me. I'm calling PayPal tomorrow, enough is enough. hjo1078 and ZeroZ34 like this.

12-17-2015, 11:40 AM	#70 (permalink)
Hotrodz Premium Member Join Date: Aug 2012 Location: NW, AZ Posts: 9,330 Drives: 10 Nissan 370z Nismo Rep Power: 2684384	Order something that is JDM...pay money, don't hear anything for months and then it's Christmas! Glad to hear things are progressing in a positive manner. Sent from my SM-N910P using Tapatalk JARblue and birdman71 like this. __________________ *Fast Intentions TT Installed and Tuned by Seb at SpecialtyZ 610whp 560tq:\|Fast Intentions 3" TT-TDX*\|SpecialtyZ/Fast Intentions 72 Row Oil Cooler\|SZ 6 Puck Clutch & Flywheel\|3GsCustoms\|Z1\|Wavetrac\|Hotchkis\|Whiteline \|Blitz\|Fortune Auto 500\|Fujimura\|SPL\|H&R\|TK\|TWM\|RPM Rollbar\|Sparco\|Next Level Performance\|TrackSpec\|AeroFlow Dynamics\|Pioneer\|

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12-16-2015, 08:07 AM	#64 (permalink)
Sparxfly Base Member Join Date: Sep 2015 Location: S Jersey Posts: 60 Drives: 14 Sp/Tour/Nav/AT7 Rep Power: 9	Crap wish I saw this thread Sooner....I guess i should expect a huge disappointment in regards to my CF Side Skirts....DAMN Ordered on Monday