The New “What did you do with your Z today” (with off topic replies) XXXIX

Originally Posted by JLarson

This brings to mind an interesting story from Boeing a while back, as told to me by our consultant, an ex-Boeing guy from way back. I'm not sure on time frame, but following a massive wave of retirements from older Boeing personnel, Boeing's assembly lines abruptly found themselves unable to fabricate several of their aircraft. They had to call back the retirees, because of all the custom or one-off stuff the retirees actually did to make components fit - shims, special custom tools, that kind of thing. It was a metric buttload of stuff that those fellas knew, and which had never been documented anywhere.

The whole clause 7.1.6 Organizational Knowledge was written into ISO9001:2015 partly as a result of trying to make organizations capture that kind of knowledge proactively, instead of reactively.