Stay away from this company...

nismo9132 · 11-13-2014, 08:21 AM

Quote:

Originally Posted by FPenvy

they sent a wrong/bad part. it happens to any company and with AAM it's rare. also with exhaust systems i dont think i've heard anyone install theres without some need to adjust the tips and line them up with a push or two in the end.

You're missing the fact that they were off by far more than just a push. A 1" difference in the pipe length is not just a push. Another user also had an issue with the fitment too.

Quote:

Originally Posted by FPenvy

they did work with you to solve the error and sent more parts. please don't go on saying their workmanship is not good quality because you got the .01% time they had an issue. that is my problem with this thread.

2 of the 3 pipes that I received had defects. That's a 66.67% defect rate from a customer's point of view. Further, the fact that they don't know if they shipped the product that you ordered is pathetic.

Quote:

Originally Posted by FPenvy

yes, we get it. you got a bad part. dont go making a whole thread into bashing them over 1 part. especially when they did work with you on fixing it. who knows maybe you had non-nismo tails shipped or maybe you installed them wrong. could have been a issue on your side. ever think of that....

Did you read my posts in the past? I didn't create this thread to bash them. Maybe they need some quality assurance to ensure they ship the right parts if that is truly the case. Given the fact that the pipes differed, I didn't even waste my time trying to install them. If I buy a part that is engineered for my car, I shouldn't have to take my car apart to test fit to identify whether or not they sent the right part. If they can't guarantee they sent the right parts (and I can understand the occasional issue, but when it comes down to not knowing if any of the pipes you sent was correct - come on...) then you need to revise your business processes.

Luciano13 · 11-13-2014, 08:49 AM

In all fairness, maybe the thread should be open for other members to come forth if they had issues with the "quality of parts". If this is an ongoing issue, given the fact that AAM is a reputable company, they will introduce better quality control

jaytirbhaw · 11-13-2014, 09:15 AM

edit: sorry missed Jasons post lol

Justice97 · 11-13-2014, 11:29 AM

I have followed this thread and gave up reading after page 8 lol.

I will say this, being in quality and engineering, I give one extra chance to fix issues and make things right. There is really no excuse for shipping bad product twice. You can blame employees you can say it happens, you can make up all the human error excuses all day long. Where are the check fixtures, the tooling to verify what you made is good and exactly like the 1st one you made. A 1" difference in two different parts that should be the same length, inexcusable.

I don't doubt that AAM is a reputable company that backs their product or the wouldn't have such staunch supporters.
Having said that It would take only one customer to return my product before I started a corrective and preventative action to prevent this type of thread ever being started.

And kudos to OP for keeping your cool and professionalism. You kept your cool when others could not see your point of view.

kenchan · 11-13-2014, 11:45 AM

is there supposed to be a decorative tip that goes on the ends of the pipes?

how does the short side look with the tip installed? if it fits the car can you cut the other side to match the length? yah, you shouldnt have to do this, but just thinking ways you can make it work on your car. i mean you're probably on a budget if you're buying these so perhaps some effort can alleviate its short comings..

nismo9132 · 11-13-2014, 12:05 PM

Quote:

Originally Posted by kenchan

is there supposed to be a decorative tip that goes on the ends of the pipes?

how does the short side look with the tip installed? if it fits the car can you cut the other side to match the length? yah, you shouldnt have to do this, but just thinking ways you can make it work on your car. i mean you're probably on a budget if you're buying these so perhaps some effort can alleviate its short comings..

There are exhaust tips, but the bends were also at different locations along the pipes and they should be at the same spot (based on the original set I was shipped).

njobe89 · 11-13-2014, 12:46 PM

Quote:

Originally Posted by Justice97

I have followed this thread and gave up reading after page 8 lol.

I will say this, being in quality and engineering, I give one extra chance to fix issues and make things right. There is really no excuse for shipping bad product twice. You can blame employees you can say it happens, you can make up all the human error excuses all day long. Where are the check fixtures, the tooling to verify what you made is good and exactly like the 1st one you made. A 1" difference in two different parts that should be the same length, inexcusable.

I don't doubt that AAM is a reputable company that backs their product or the wouldn't have such staunch supporters.
Having said that It would take only one customer to return my product before I started a corrective and preventative action to prevent this type of thread ever being started.

And kudos to OP for keeping your cool and professionalism. You kept your cool when others could not see your point of view.

that's why i only like buying stuff that's close to me. in case something is wrong i can go to the shop and they can correct the issue at the spot... i'm glad Z1 is an hour away haha

kenchan · 11-13-2014, 12:50 PM

Quote:

Originally Posted by nismo9132

There are exhaust tips, but the bends were also at different locations along the pipes and they should be at the same spot (based on the original set I was shipped).

yah, but do they fit the car?

at this point you're either going to make them work or just toss them out, no?

njobe89 · 11-13-2014, 12:52 PM

Quote:

Originally Posted by kenchan

yah, but do they fit the car?

at this point you're either going to make them work or just toss them out, no?

thought he returned them...

Mike@AAMComp · 11-13-2014, 01:53 PM

I would like to give two thumbs up to the entire team at AAMC for going above and beyond every step of the way with the OP to accommodate him and his requests.

Additionally to the team, when you test fit the returned pipes and they FIT PERFECTLY you retained your composure through all of the unnecessary hassle and this post - a total class act guys.

OP we apologize that the original pipe was not to our standards (we had a bad production run - it happens - we messed up and we are apologetically embarrassed). We made it right and you ended up with a proper part. You elected not to install it and we took it all back regardless.

In regards to the small shipping difference you could have simply called and asked to speak to us; avoiding any missed communication and saving yourself time as we are good, sincere, and accommodating people. I do apologize that your sales associates mangers were out of town and he was unable to give you a quick answer. His willingness to take care of all of your previous requests should have demonstrated that the final request would also be taken care of.

I personally reviewed each and every correspondence and the apologetic sincerity extended to the OP in every correspondence was amazing. Job well done and a wonderful job on customer service.

This is what I discovered through the review:

#1. Package had missing gaskets. We apologized and sent you the missing gaskets - 100% on us as it should have been, we covered all costs
#2. When you questioned the one pipe we apologized, adjusted our production schedule to make you a new one and sent it to you per your request - 100% on us as it should have been, we covered all costs
#3. When you asked for a credit for the inconvenience we apologized once again, and agreed to give you a partial refund & credit (gasket + having to wait for the new pipe)
#4. When you received the new pipe it was different than the bad pipe (because it was the correct pipe)
#5. You were concerned that the new pipes was different than the old pipe, Jason again apologized and asked for some information so he could double check with the production manager. He wanted to ensure everything was perfect. In the interim you called another sales associate and said you wanted to return everything. The return was approved.
#6. We did not charge you a restocking fee and we paid for your return shipping (per policy if someone decides to return a product they don’t want, they pay for the return shipping)

As we have accommodated every single request so far of yours, if you do not already know, I would like to inform you that your $13.72 shipping fee has also been returned to you.

At the end of the day I hope that we have done everything that we can as a company to improve this situation for you. Customer satisfaction is our number one priority and if we still have yet to satisfy you please feel free to give me a call to discuss further.

nismo9132 · 11-13-2014, 01:55 PM

Quote:

Originally Posted by njobe89

thought he returned them...

That's correct. These were returned and arrived at AAM on 10/29.

Mike@AAMComp · 11-13-2014, 01:56 PM

I don't want Jason to lose out on this sale after putting such great effort into exceptional customer service. The first person to PM Jason with the same title of this thread can get a 25% discount on this very same set of perfectly fitting tails that have quite a history behind them!

DEpointfive0 · 11-13-2014, 02:07 PM

Quote:

Originally Posted by Mike@AAMComp

I would like to give two thumbs up to the entire team at AAMC for going above and beyond every step of the way with the OP to accommodate him and his requests.

Additionally to the team, when you test fit the returned pipes and they FIT PERFECTLY you retained your composure through all of the unnecessary hassle and this post - a total class act guys.

OP we apologize that the original pipe was not to our standards (we had a bad production run - it happens - we messed up and we are apologetically embarrassed). We made it right and you ended up with a proper part. You elected not to install it and we took it all back regardless.

In regards to the small shipping difference you could have simply called and asked to speak to us; avoiding any missed communication and saving yourself time as we are good, sincere, and accommodating people. I do apologize that your sales associates mangers were out of town and he was unable to give you a quick answer. His willingness to take care of all of your previous requests should have demonstrated that the final request would also be taken care of.

I personally reviewed each and every correspondence and the apologetic sincerity extended to the OP in every correspondence was amazing. Job well done and a wonderful job on customer service.

This is what I discovered through the review:

#1. Package had missing gaskets. We apologized and sent you the missing gaskets - 100% on us as it should have been, we covered all costs
#2. When you questioned the one pipe we apologized, adjusted our production schedule to make you a new one and sent it to you per your request - 100% on us as it should have been, we covered all costs
#3. When you asked for a credit for the inconvenience we apologized once again, and agreed to give you a partial refund & credit (gasket + having to wait for the new pipe)
#4. When you received the new pipe it was different than the bad pipe (because it was the correct pipe)
#5. You were concerned that the new pipes was different than the old pipe, Jason again apologized and asked for some information so he could double check with the production manager. He wanted to ensure everything was perfect. In the interim you called another sales associate and said you wanted to return everything. The return was approved.
#6. We did not charge you a restocking fee and we paid for your return shipping (per policy if someone decides to return a product they don’t want, they pay for the return shipping)

As we have accommodated every single request so far of yours, if you do not already know, I would like to inform you that your $13.72 shipping fee has also been returned to you.

At the end of the day I hope that we have done everything that we can as a company to improve this situation for you. Customer satisfaction is our number one priority and if we still have yet to satisfy you please feel free to give me a call to discuss further.

Quote:

Originally Posted by Mike@AAMComp

I don't want Jason to lose out on this sale after putting such great effort into exceptional customer service. The first person to PM Jason with the same title of this thread can get a 25% discount on this very same set of perfectly fitting tails that have quite a history behind them!

I've read through this thread a few times, and I sided with the OP that AAM should pay return shipping on a bad item, but I didn't understand WHY he made this post... It's MUCH easier to call AAM and ask for the shipping money back... And anyone with a half a business brain would've refunded that to you to keep you as happy as you COULD get.

All that said... You sir (Mike), class act. Glad to see AAM stepped up after being shit on by the OP.

Last note to the OP, this is the car modding business, shit happens. I sent a shop a shipping label to save on shipping... Their shipping guy gave my box which was labeled with a FedEx label to the UPS guy... So my package sat idle for a week at UPS... I called the shop, 'hey, what's going on, just wanted to make sure it shipped' not having known any of this. Anyways, the shop's owner called me and bitched and moaned about his shipping guy and that he's really sorry that this happened and he'd like to make it up to me, etc...
My response was, look, it's 100% ok, don't worry, I don't care, shit happens, I can yell at you, but what's the point? Item is on it's way now, I'm sorry YOU had to drive all the way to BFE to UPS's hub to get my package.

nismo9132 · 11-13-2014, 02:10 PM

Quote:

Originally Posted by Mike@AAMComp

I would like to give two thumbs up to the entire team at AAMC for going above and beyond every step of the way with the OP to accommodate him and his requests.

Additionally to the team, when you test fit the returned pipes and they FIT PERFECTLY you retained your composure through all of the unnecessary hassle and this post - a total class act guys.

OP we apologize that the original pipe was not to our standards (we had a bad production run - it happens - we messed up and we are apologetically embarrassed). We made it right and you ended up with a proper part. You elected not to install it and we took it all back regardless.

In regards to the small shipping difference you could have simply called and asked to speak to us; avoiding any missed communication and saving yourself time as we are good, sincere, and accommodating people. I do apologize that your sales associates mangers were out of town and he was unable to give you a quick answer. His willingness to take care of all of your previous requests should have demonstrated that the final request would also be taken care of.

I personally reviewed each and every correspondence and the apologetic sincerity extended to the OP in every correspondence was amazing. Job well done and a wonderful job on customer service.

This is what I discovered through the review:

#1. Package had missing gaskets. We apologized and sent you the missing gaskets - 100% on us as it should have been, we covered all costs
#2. When you questioned the one pipe we apologized, adjusted our production schedule to make you a new one and sent it to you per your request - 100% on us as it should have been, we covered all costs
#3. When you asked for a credit for the inconvenience we apologized once again, and agreed to give you a partial refund & credit (gasket + having to wait for the new pipe)
#4. When you received the new pipe it was different than the bad pipe (because it was the correct pipe)
#5. You were concerned that the new pipes was different than the old pipe, Jason again apologized and asked for some information so he could double check with the production manager. He wanted to ensure everything was perfect. In the interim you called another sales associate and said you wanted to return everything. The return was approved.
#6. We did not charge you a restocking fee and we paid for your return shipping (per policy if someone decides to return a product they don’t want, they pay for the return shipping)

As we have accommodated every single request so far of yours, if you do not already know, I would like to inform you that your $13.72 shipping fee has also been returned to you.

At the end of the day I hope that we have done everything that we can as a company to improve this situation for you. Customer satisfaction is our number one priority and if we still have yet to satisfy you please feel free to give me a call to discuss further.

Although there are clear contradictions in your story (particularly the fact that the initial short tails were incorrect, yet you claim they still fit "PERFECTLY"; I only called after AAM (particularly the production manager) demonstrated that they had no idea which part was indeed correct and that's when I pursued returning the parts), I appreciate your attention in this matter and that AAM decided to resolve this.

I'm sure there are still some people wondering what safety precautions have been put in effect though to ensure people receive their correct order in the future.

nomodsjk · 11-13-2014, 02:12 PM

Just wanted to throw my 2 cents in... I know Jason personally and would let the guy watch my kid. He's about the best kinda guy you could have working for or with you and if he said he did everything he could I believe every word. That's not to say the op didn't have a good reason to be upset I'm just saying there are always two sides of the story and maybe he could have approached this differently.

11-13-2014, 08:49 AM	#122 (permalink)
Luciano13 A True Z Fanatic Join Date: Mar 2013 Location: Canada Posts: 2,130 Drives: 2016 Solid Redz Rep Power: 245	In all fairness, maybe the thread should be open for other members to come forth if they had issues with the "quality of parts". If this is an ongoing issue, given the fact that AAM is a reputable company, they will introduce better quality control nismo9132 likes this. __________________ http://www.the370z.com/members-370z-...lid-red-z.html

11-13-2014, 11:29 AM	#124 (permalink)
Justice97 Enthusiast Member Join Date: Sep 2013 Location: San Antonio Posts: 387 Drives: 11 370Z MB M6 Rep Power: 15	I have followed this thread and gave up reading after page 8 lol. I will say this, being in quality and engineering, I give one extra chance to fix issues and make things right. There is really no excuse for shipping bad product twice. You can blame employees you can say it happens, you can make up all the human error excuses all day long. Where are the check fixtures, the tooling to verify what you made is good and exactly like the 1st one you made. A 1" difference in two different parts that should be the same length, inexcusable. I don't doubt that AAM is a reputable company that backs their product or the wouldn't have such staunch supporters. Having said that It would take only one customer to return my product before I started a corrective and preventative action to prevent this type of thread ever being started. And kudos to OP for keeping your cool and professionalism. You kept your cool when others could not see your point of view. jaytirbhaw, njobe89 and nismo9132 like this.

11-13-2014, 01:53 PM	#130 (permalink)
Mike@AAMComp Base Member Join Date: Aug 2010 Location: MD Posts: 2 Drives: 370Z Rep Power: 14	I would like to give two thumbs up to the entire team at AAMC for going above and beyond every step of the way with the OP to accommodate him and his requests. Additionally to the team, when you test fit the returned pipes and they FIT PERFECTLY you retained your composure through all of the unnecessary hassle and this post - a total class act guys. OP we apologize that the original pipe was not to our standards (we had a bad production run - it happens - we messed up and we are apologetically embarrassed). We made it right and you ended up with a proper part. You elected not to install it and we took it all back regardless. In regards to the small shipping difference you could have simply called and asked to speak to us; avoiding any missed communication and saving yourself time as we are good, sincere, and accommodating people. I do apologize that your sales associates mangers were out of town and he was unable to give you a quick answer. His willingness to take care of all of your previous requests should have demonstrated that the final request would also be taken care of. I personally reviewed each and every correspondence and the apologetic sincerity extended to the OP in every correspondence was amazing. Job well done and a wonderful job on customer service. This is what I discovered through the review: #1. Package had missing gaskets. We apologized and sent you the missing gaskets - 100% on us as it should have been, we covered all costs #2. When you questioned the one pipe we apologized, adjusted our production schedule to make you a new one and sent it to you per your request - 100% on us as it should have been, we covered all costs #3. When you asked for a credit for the inconvenience we apologized once again, and agreed to give you a partial refund & credit (gasket + having to wait for the new pipe) #4. When you received the new pipe it was different than the bad pipe (because it was the correct pipe) #5. You were concerned that the new pipes was different than the old pipe, Jason again apologized and asked for some information so he could double check with the production manager. He wanted to ensure everything was perfect. In the interim you called another sales associate and said you wanted to return everything. The return was approved. #6. We did not charge you a restocking fee and we paid for your return shipping (per policy if someone decides to return a product they don’t want, they pay for the return shipping) As we have accommodated every single request so far of yours, if you do not already know, I would like to inform you that your $13.72 shipping fee has also been returned to you. At the end of the day I hope that we have done everything that we can as a company to improve this situation for you. Customer satisfaction is our number one priority and if we still have yet to satisfy you please feel free to give me a call to discuss further. FPenvy, hadokenuh, cooltoy and 4 others like this.

11-13-2014, 01:56 PM	#132 (permalink)
Mike@AAMComp Base Member Join Date: Aug 2010 Location: MD Posts: 2 Drives: 370Z Rep Power: 14	I don't want Jason to lose out on this sale after putting such great effort into exceptional customer service. The first person to PM Jason with the same title of this thread can get a 25% discount on this very same set of perfectly fitting tails that have quite a history behind them! FPenvy, DEpointfive0, falconfixer and 4 others like this.

11-13-2014, 02:12 PM	#135 (permalink)
nomodsjk Premium Member Join Date: Apr 2014 Location: martinsburg wv Posts: 2,073 Drives: 2011 370z MB/7at Rep Power: 19962	Just wanted to throw my 2 cents in... I know Jason personally and would let the guy watch my kid. He's about the best kinda guy you could have working for or with you and if he said he did everything he could I believe every word. That's not to say the op didn't have a good reason to be upset I'm just saying there are always two sides of the story and maybe he could have approached this differently. FPenvy and aamc@AAMComp like this.

11-13-2014, 09:15 AM	#123 (permalink)
jaytirbhaw Track Member Join Date: Dec 2009 Location: NYC Posts: 814 Drives: 350z HR , Nismo 370z Rep Power: 16	edit: sorry missed Jasons post lol

11-13-2014, 11:45 AM	#125 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141520	is there supposed to be a decorative tip that goes on the ends of the pipes? how does the short side look with the tip installed? if it fits the car can you cut the other side to match the length? yah, you shouldnt have to do this, but just thinking ways you can make it work on your car. i mean you're probably on a budget if you're buying these so perhaps some effort can alleviate its short comings..

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