UPS: Damage claims

kenchan · 12-07-2015, 01:14 PM

Quote:

Originally Posted by ~37oZ~

I hope it doesn't come to that, shipping them back would be costly

I suppose I can send it collect possibly?

ask for the store to send you a call tag. then you just either wait for the UPS to pickup, or u drop it off at the UPS center using the calltag.

GL

Austonian · 12-07-2015, 10:56 AM

so much crap being sold now on Black Friday, I'm sure some retailers are using it as opportunities to unload returned or imperfect items.

gl with situation.

JG_370z · 12-07-2015, 10:53 PM

Had to go through this when I purchased my Rotora BBK. They arrived chipped and scratched, the seller had insured them for the full amount but after weeks of exchanging emails and making phone calls with UPS they basically blamed it on the seller's packing materials and said they ain't covering anything. I always ship with FedEx now.

DEpointfive0 · 12-08-2015, 12:48 AM

Quote:

Originally Posted by JG_370z

Had to go through this when I purchased my Rotora BBK. They arrived chipped and scratched, the seller had insured them for the full amount but after weeks of exchanging emails and making phone calls with UPS they basically blamed it on the seller's packing materials and said they ain't covering anything. I always ship with FedEx now.

FedEx won't pay either.

I tell people time and time again. Insurance will NOT pay a claim of the item is damaged (Maybe 1 out of 1000) Why won't they? Because why didn't you pack it better? They will pay if they lose your item. That's it.

~37oZ~ · 12-08-2015, 10:18 PM

Quote:

Originally Posted by DEpointfive0

FedEx won't pay either.

I tell people time and time again. Insurance will NOT pay a claim of the item is damaged (Maybe 1 out of 1000) Why won't they? Because why didn't you pack it better? They will pay if they lose your item. That's it.

If that's the case, FB Nissan owes me a wheel or my money back. I am not getting stuck with a ruined wheel.

DEpointfive0 · 12-09-2015, 02:14 AM

Quote:

Originally Posted by ~37oZ~

If that's the case, FB Nissan owes me a wheel or my money back. I am not getting stuck with a ruined wheel.

I agree, shipper, or their job to get their money back from FedEx/UPS

birdman71 · 12-09-2015, 01:54 PM

Quote:

Originally Posted by DEpointfive0

FedEx won't pay either.

I tell people time and time again. Insurance will NOT pay a claim of the item is damaged (Maybe 1 out of 1000) Why won't they? Because why didn't you pack it better? They will pay if they lose your item. That's it.

Yeup, pretty much if they lose it within their facility or if it is stolen out of a mail truck pretty much.
I recently went through an ordeal with USPS where an item got to the buyer and between delivery and when he got home it wasn't there and I guess someone stole the package. Kinda dumb but it is what it is

2011 Nismo#91 · 12-09-2015, 08:40 AM

I've only had one experience with stuff damaged during shipping. Shipped some bottles of wine from a vacation back home via Fedex 2 yrs ago. It was shipped in a wine box with some additional padding bought from them and I got home to see half of the bottles smashed and the box in very poor condition. They wanted to blame the box for not being strong enough but since it was them who helped me pack it properly before it shipped then it's their fault for the poor packing too. In the end they gave me a check for half the declared value which was good since I rounded up. I was a little annoyed they didn't refund the shipping cost because "the package did get there".

MagmaRed370z · 12-09-2015, 02:01 PM

This is ridiculous. Call FB Nissan and demand a new wheel. Let them fight with ShittyUPS

~37oZ~ · 12-10-2015, 02:05 AM

Quote:

Originally Posted by schellingr

This is ridiculous. Call FB Nissan and demand a new wheel. Let them fight with ShittyUPS

I've called them pretty much everyday since this happened. They said they want to wait to hear what UPS has to say before they send me another wheel, not sure what it matters. They can give me a new wheel or my money back, period. There are no other options. Either they are on the hook, or they get their money back from UPS.

kenchan · 12-10-2015, 10:10 AM

issues like this makes us re-think doing business with such vendors.

at the end it's just paperwork for the store, if it was me, id prioritize making the customer happy for his FULL set of wheels (ship new wheel with call tag for the damaged one). wtf are u supposed to do with 3 wheels?

~37oZ~ · 12-10-2015, 11:40 AM

Quote:

Originally Posted by kenchan

issues like this makes us re-think doing business with such vendors.

at the end it's just paperwork for the store, if it was me, id prioritize making the customer happy for his FULL set of wheels (ship new wheel with call tag for the damaged one). wtf are u supposed to do with 3 wheels?

They said, going forward they are not interested in continuing their online store and will be closing it down, He at first tried to give me a "You're SOL and I won't do anything" type of answer till I mentioned to him, I would contact VISA and ask them what my options in that case are....

littlejuanito · 12-10-2015, 11:46 AM

Quote:

Originally Posted by ~37oZ~

I mentioned to him, I would contact VISA and ask them what my options in that case are....

I would suggest contacting VISA and getting a claim going. If the seller makes good and sends you a brand new wheel, you can then call VISA and close the claim.

Let the big companies fight it out amongst themselves

God-Speed · 12-10-2015, 02:00 PM

Try to get the name of the GM at the dealership. Call and talk to him. Most times things like this never make it across the GM's desk. The last thing a GM wants is bad customer service from his dealership and bad PR that comes with it. We are talking about one wheel, not a buy back on a car. Hopefully things will get worked out for you!

barncobob · 12-10-2015, 04:05 PM

Id let Visa deal with it, they have ALOT of pull since they control the $$$

12-09-2015, 02:01 PM	#9 (permalink)
MagmaRed370z A True Z Fanatic Join Date: Jun 2014 Location: USA Posts: 1,468 Drives: 14' 370z Sport Magma Rep Power: 14	This is ridiculous. Call FB Nissan and demand a new wheel. Let them fight with ShittyUPS kenchan likes this. __________________ Sold: 2014 Magnetic Black Base. Current: 2014 Magma Red 370z Sport \| ARK Grip Exhaust \| 25mm HR Spacers \| GTR Button \| DRL Mod

12-10-2015, 10:10 AM	#11 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141521	issues like this makes us re-think doing business with such vendors. at the end it's just paperwork for the store, if it was me, id prioritize making the customer happy for his FULL set of wheels (ship new wheel with call tag for the damaged one). wtf are u supposed to do with 3 wheels? ~37oZ~ likes this.

12-10-2015, 02:00 PM	#14 (permalink)
God-Speed A True Z Fanatic Join Date: Sep 2010 Location: Austin, Tx. Posts: 4,367 Drives: Prototype Rep Power: 2684377	Try to get the name of the GM at the dealership. Call and talk to him. Most times things like this never make it across the GM's desk. The last thing a GM wants is bad customer service from his dealership and bad PR that comes with it. We are talking about one wheel, not a buy back on a car. Hopefully things will get worked out for you! ~37oZ~ likes this.

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12-07-2015, 10:56 AM	#2 (permalink)
Austonian Enthusiast Member Join Date: Mar 2013 Location: Texas Posts: 371 Drives: 40th Anniversary Rep Power: 28	so much crap being sold now on Black Friday, I'm sure some retailers are using it as opportunities to unload returned or imperfect items. gl with situation.

12-07-2015, 10:53 PM	#3 (permalink)
JG_370z Base Member Join Date: Jul 2015 Location: San Antonio, TX Posts: 131 Drives: G35 Coupe Rep Power: 11	Had to go through this when I purchased my Rotora BBK. They arrived chipped and scratched, the seller had insured them for the full amount but after weeks of exchanging emails and making phone calls with UPS they basically blamed it on the seller's packing materials and said they ain't covering anything. I always ship with FedEx now.

12-09-2015, 08:40 AM	#8 (permalink)
2011 Nismo#91 A True Z Fanatic Join Date: Mar 2011 Location: NJ Posts: 2,412 Drives: slowly Rep Power: 40570	I've only had one experience with stuff damaged during shipping. Shipped some bottles of wine from a vacation back home via Fedex 2 yrs ago. It was shipped in a wine box with some additional padding bought from them and I got home to see half of the bottles smashed and the box in very poor condition. They wanted to blame the box for not being strong enough but since it was them who helped me pack it properly before it shipped then it's their fault for the poor packing too. In the end they gave me a check for half the declared value which was good since I rounded up. I was a little annoyed they didn't refund the shipping cost because "the package did get there".

12-10-2015, 04:05 PM	#15 (permalink)
barncobob A True Z Fanatic Join Date: Sep 2015 Location: hangtown, CA Posts: 1,164 Drives: 16 370Z auto Rep Power: 590	Id let Visa deal with it, they have ALOT of pull since they control the $$$