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"wonderful" customer service been trying to get a hold of Tony by email and phone for shipping estimate. I guess you're busy enough and not interested in new customers
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#1 (permalink) |
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A True Z Fanatic
Join Date: Jan 2013
Location: Toronto, Canada
Posts: 1,983
Drives: 40th 370Z
Rep Power: 29 ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
"wonderful" customer service
been trying to get a hold of Tony by email and phone for shipping estimate. I guess you're busy enough and not interested in new customers
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#2 (permalink) | |
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WFLYIDNNE
![]() Join Date: Jul 2009
Location: In The Fastlane
Posts: 50,648
Drives: 02 GDB WRX
Rep Power: 453 ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
Quote:
They are busy and yes sometimes it takes awhile to hear back. Don't be so quick to judge.
__________________
Bonnie - Stage 2, Audio build coming this fall! R.I.P. Abby 3/29/10 - 3/30/14 |
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#3 (permalink) | |
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A True Z Fanatic
Join Date: Oct 2009
Location: LA. not L.a.
Posts: 21,652
Drives: Z34 Tour/Sport
Rep Power: 179 ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
Quote:
When you place an order all I require is a $300 deposit. This deposit does go towards the entire balance. I do not charge the remaining balance until your exhaust is ready to ship. At the time the order is placed I create an actual invoice for you. Then I will email you a PDF copy of that invoice to keep on file. Now all of my exhaust systems are hand built custom for each customer right here in house. I rarely have anything in stock. Everything is built on a first come first serve basis and right now we are 11-13 weeks out from the time your order is placed until the time it will ship. This may possibly be an over estimate, but I would rather under promise & over deliver. Now the lead time does not start until the order is placed and the invoice is created. Once your exhaust is built and ships I will email you your tracking number. I know the lead time might seem like a pain but it goes quick. We take a great deal of pride in what we do. You will receive top notch customer service and quality. I also understand how far you are and how crucial it is to get he right parts the first time. I ensure you that there will be zero packaging mishaps and everything will be as you ordered it. I just hear horror stories about other companies shipping the wrong parts all of the time.
__________________
"These Violent Delights Have Violent Ends" |
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#4 (permalink) | |
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The370Z.com Sponsor
Join Date: Feb 2009
Location: Simi Valley, CA
Posts: 2,989
Drives: 2010 GT-R/2007 F-250
Rep Power: 687 ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
Quote:
We look forward to hear from you. Thank you, Tony
__________________
Follow us on Facebook: Fast Intentions Inc. Phone: (805) 522-FAST (3278) Email: tony@fastintentions.com www.fastintentions.com "FUELED BY PASSION" |
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