Becuase they opted for the layaway option and signed a contract stating that they accept a potential restocking fee. Have others who used layaway not been charged the restock fee? If so, that is totally different.

If you can show me the US Federal or Califorinia state law that states this, then I will happily agree with you. I am at a disadvantage not being an American but I see no reason why they would have to have the item physically on the shelf in order to arrange a layaway plan. If the seller cant deliver the product by the time that the last payment is made, then they are liable.

i havent looked at this thread for a few weeks and when i come back its not about turbo kits anymore. looks like a bunch of kids arguing over oreos and cookies now

As promised-

http://www.the370z.com/parts-sale-pr...ml#post2614424

For starters, it is extremely difficult to give an update on something as complex as a turbo kit. We are dealing with 9 different suppliers to bring this whole thing together. Everything is moving forward, but it is not easy, nor is it simple.

We have 7 all new cast pieces being made for this turbo kit: 3 new turbo manifolds and 4 all new turbine outlets. Most people have no clue how much it costs for mold fees alone for just one cast piece. The mold fees take 100's of units to pay for themselves. Multiply that by 7, and we have a huge capital investment. With this much capital tied up in this venture, there is no reason for us to just run away with people's money.

In fact, we have not required payment to even be on the Group Buy. People have put money down by choice and those that paid in full are entitled to a full refund if they don't want to wait or change their minds. For layaway plans, however, it takes a lot more time and effort to manage and track payments made over a long period of time, and it doesn't necessarily speak to how serious someone is when they only put 20% down on something. People default on loans all the time for various reasons, and something like a layaway plan makes it too easy to pull out of if there is no cancellation clause. Since it requires a signed contract, the person entering the agreement recognizes that there is a penalty for pulling out. In hindsight, I almost feel like we made it far too easy to withdraw from the group buy and we should have taken our competitor's hard line of a non-refundable deposit.

The philosophy behind what we are doing here is not to rip people off, but provide the best possible kit with the best value so that you don't have to spend $10k to get an awesome twin turbo kit for your 370z/G37. We also have 5 different down pipe variations in the works to meet different needs (right hand drive, V-band, standard, catted and non-catted).

Even still, it takes an enormous amount of time and effort to put something of this magnitude together. Add in my recent health issues, and things have become very complicated and even more challenging. Most people that have gone through my surgery would still not be back to work, yet here I am.

As for the frequency of updates, keep in mind with how many vendors are involved with this product, sometimes it takes over a week just for us to get an update from them. Rest assured that we are trying our hardest to wrap this up and put this behind us.

Now, for the "update" part:

Our Mandrel Bender is up and running, but cannot bend the material we had gotten without the material breaking. So, we had to get the material heat treated before we can even bend it. That means working with yet another company that we don't have direct control over. Fortunately, we were able to get the heat treated piping in this afternoon so we can get back to bending pipes. We also discovered that we need more dies to do some of the other pipes as well.

For the cast pieces, we got samples to check and found some inaccuracies with several of them. Those have been fixed and sent back to get redone. This means that the molds had to get re-worked so that the parts will be in spec. That was a few weeks ago and things are back on track.

Sam

Thank you GTM for the long awaited update.

What is your projection of completion date? Summer of 14 or sooner?

Thanks Sam!

I'll stop filling your thread with crap now!

Thanks for the update sam!

I would really hope its before summer of 2014...

Sam- So is everything else done then? Just waiting on bending the pipes, and receiving the cast pieces?

me too...worst case scenario?

if that was the time frame given, I'd be happier with that then the unknown.

If its summer 2014 I may just go buy a gtr lol

The last time I spoke with Mike, I mentioned a Super Bowl time frame and he said "I certainly hope not!"

I wouldn't be surprised though, too many unknowns.

Looks like you guys are one step closer! I seriously doubt that it will be summer

Sent with TapAhoe

:roflpuke2::bowrofl::roflpuke2:

i hope it does so i can get in on the group buy by then lol

DO IT!!!! It will be cheaper in the long run. You can pick a used one up for around $60k and spend $5k and have a 600awhp car...JS :tup:

Just for the record I never accused GTM of anything illegal. I DID sign a contract knowing that a "restocking fee" would be charged. I'm mad at myself for doing it, however also irritated with GTM because I know that the contractual agreement wasn't a two way street. If I paid in full, I still would have no product. In the end I lost money, and it's natural for me to be upset. The communication issues with GTM is unacceptable. When the customer has to make repeated follow up calls to an email requesting an invoice for parts, that is a major disservice. Especially after each call, the customer is told it will be done by the end of the day and you already have the customers money. It's bad that you get called out for having horrid communication, yet seemingly do nothing about it. Lastly, absolutely ZERO effort whatsoever to retain a customer who is displeased with the company (at least in my experience).

This will be my last post in this thread because I no longer have a spot in the group buy. This will also be the last time I do any business with GTM. I shouldn't as a customer have to strive for the companies business, it should be the other way around. It's a shame because GTM has done good things for this platform and has some great things in the future that I would love to get my hands on. I am easily one of the most reasonable guys you will ever meet. I often see reasoning in people's decisions that have ill effects on me. Unfortunately this is not one of those situations. I have no doubts that the MMHI turbo kit will be a great product with many happy users.

To everyone still in the group buy, you will love boost (if you don't already know lol) and I hope the product will be delivered sooner than later so you can burn tires faster than you make money!

Spoken like a true gentlemen. Hats off to you sir!
Good luck with which ever route you go and I hope that all of your future dealings are much more pleasant!

At the same time you would of saved everyone a headache if you would of stated about the fees in the contract!

Sent with TapAhoe

There are two sides to performance of a contract. What he should have done is paid in full the kit when ready to cancel, thus fulfilling his side of the contract. When GTM could not deliver the kit, they would have to give a full refund.

My wife initially told me to do this over a year ago because she knows how I am. When it is all said and done, a GTR will satisfy your power craving for many years to come.

Well I'm a grown man and I can see when I'm wrong. I do apologize about the whole fee thing my understanding was that there were no restocking fees. I did not know about the contract. A contract is a contract. Period.

Sent with TapAhoe

Thats why he paid it in full.

I expected more concrete update, in this one I can't find anything related to the lacks of communication, rare updates and overall poor client service. Not to mention that we deserves some appologies for it. Moreover, I find it arrogant, the main message is: it will be ready when its ready, stay if you want, if not pay the fee and get lost.

Good luck guys with this project, I'm out. I've contacted with Sasha from Boosted Performance, great guy and awsome client service. Imagine he replies for my emails! Only couple of his kits left, ready to ship :)

When you will be waiting and begging for another crappy update in Summer 2014 I will be boosted already for months !

The Feds and California will not go into detail as to what restocking fee and layaway means. This is usually done in a contract between two parties.

Like I said before, if the terms are not defined in the contract, it's up in the air as to what it really means.

As for me, I still stand my ground as to what the two terms mean. You cannot restock something that was never in possession by the customer and you cannot put a product in layaway when it is not finished.

Unless someone is willing to post the definitions on the contract, it is pointless trying to argue it. In civil court here in the US, person only needs to prove 51% to win the case. If it is not defined in the contract, chances are the customer would win if he/she decided to take it to court.

:iagree:

Ambiguity in contracts favors the buyer, not the seller.

Legal or not. Its still a daft move...just give the man his money, I am sure he has suffered enough.

Good luck everyone and chill out, boooooost.

Sent from my SAMSUNG-SGH-I337 using Tapatalk

Still taking shots at the competition I see....:facepalm:

He is right. You don't have to spend 10k for a awesome twin turbo kit. You can spend 7k and get an awesome twin scroll single bb turbo kit. :) lol

Sent from my Nexus 5 using Tapatalk 4

I see what you did there

Sent with TapAhoe

Nice to know there is quality control in place! Nothing worse than getting parts that don't fit! Sounds like annealing the pipes didn't slow you down too much. Looking forward to hearing the results on your next round of inspections!:tiphat:

I have shown in multiple previous posts that a restocking fee can be charged on layaway items that are never in possession by the customer. This is common practise so I dont know why you are arguing that one.

I will now give some examples of several products which were offered by retailers under a layaway scheme but which were not yet finished or released.

Apple Iphone 5 (probably 2, 3, 3s, 4, 4s as well)
Samsung Galaxy S4
Playstation 4
Xbox 1

All of these were offered for sale via layaway long before they were ever finished or released. If Wallmart can do it with products that they have zero control over, then other companies can do it for the products that they actually produce.

I dont know what else I can do to show that GTM have every right to run a layaway program and charge a restocking fee on this product.

Once again, I'm not trying to defend them in any way. I wouldn't charge a fee after all the delays if I was them but the fact is that they have done nothing wrong. If you are angry at GTM for the neverending delays and poor communication, then fine, be angry (I am) but can people just stop making things up to try and make them look bad. Or at least go and make a new thread to do it in.

There are about 5-6 people here who should go and start a 'GTM sucks big hairy goats balls' thread and then they can have a wonderful time together. I for one would probably check it daily just for a laugh.

I believe all those products you mentioned had a release date and the buyer could look forward to on certain days for the finished product.

I think it all falls on the wording of the contract. If any one has that we would be obliged and it would end all this fuss.

But we all know with all the issues the moral thing to do is not charge these people the fee.

From a business point of you it's smart to charge it. That's just how the world works.

Sent with TapAhoe

Pretty sure nearly every iphone was delayed... Just an FYI. But The Holy church of apple fanatics will sell their children into slavery for one.

Lol no way you're gonna compare those delays to this kind of delay

You'd be surprised how long some of those delays are. 3-6 months is nothing. The only reason it's something here is because it's a lot of money.

Anyways, if you want to see what this whole thing is a classic case of... Read this
The Osbourne effect Minus the obsolete thing.

Who cares what the contract really said. The guy should have paid it in full and demanded his product.

This is all academic anyway. Most people aren't local and wouldn't be taking any court action. What could/would happen in court doesn't mean much. Bottom line is GTM should have "bought" some good will and future sales with the customer by refunding the money OR offering fair prices on what he wanted to buy in place.

I am pretty certain that many items can be 'pre-ordered' and layaway terms offered well before a release date is known and sometimes even before a final price is known, so this statement is basically null and void. Pre-order is basically a form of layaway anyway. Put down deposit, wait for product to be released, pay balance. Pretty sure that you can generally cancel a pre-order at no cost though but the layaway cancellation would still apply.

I don't see how that makes any difference anyway. Release date or no release date, the contract is still the contract. If there is a law that states that for any layaway deal to be entered into there must be a specific delivery date, then that's something completely different. Failing that, then I don't see how a lack of exact release date makes any difference. No one has shown us anything that states that the law is one way or the other.

If the contract is signed without any specific release date then the customer has no come back. Morally it is different story but contractually not.

Nice find Firehawk. GTM should have read this 8 months ago!