My Experience with Jnaut and HP Logic

elperuano · 03-26-2012, 10:11 PM

The problem with HP Logic have been well chronicled going back to the g35 n 350z platform. N wesPak I'm sure you've noticed WHO the problem seems to be about.. Customer service goes a looooooong way, especially in this business. N even more si with the economy n the type of money these guys shell out for FI even knowing its RISKY business.. Ur customer service should go long way.. When u treat someone like a dollar bill n rush then out the door you get threads like these.. This will leave a black eye on a future potential client of yours.. Just my .01 cent.

westpak · 03-26-2012, 10:18 PM

Quote:

Originally Posted by elperuano

The problem with HP Logic have been well chronicled going back to the g35 n 350z platform. N wesPak I'm sure you've noticed WHO the problem seems to be about.. Customer service goes a looooooong way, especially in this business. N even more si with the economy n the type of money these guys shell out for FI even knowing its RISKY business.. Ur customer service should go long way.. When u treat someone like a dollar bill n rush then out the door you get threads like these.. This will leave a black eye on a future potential client of yours.. Just my .01 cent.

well I am not sure I understand the runon sentence but not sure where you get the thing about the customer being rushed out, and as for the G35 those were issues that were wrapped in when the shop was still tied up with Japtrix if it is the one I am thinking of, if any of those issues mentioned are post Jan 2009 when I got involved and HP Logic separated from Japtrix let me know and I would be happy to address them

modme · 03-26-2012, 10:44 PM

Quote:

Originally Posted by westpak@HPLogic

well I am not sure I understand the runon sentence but not sure where you get the thing about the customer being rushed out, and as for the G35 those were issues that were wrapped in when the shop was still tied up with Japtrix if it is the one I am thinking of, if any of those issues mentioned are post Jan 2009 when I got involved and HP Logic separated from Japtrix let me know and I would be happy to address them

hahahaha. Your sentence is definitely not run-on.

westpak · 03-26-2012, 10:50 PM

Quote:

Originally Posted by modme

hahahaha. Your sentence is definitely not run-on.

Lol you got me, at least I used some commas and made some sense, the other guy didn't even acknowledge what I said in my original post

whoLEEoh · 03-26-2012, 11:55 PM

Quote:

Originally Posted by westpak@HPLogic

well I am not sure I understand the runon sentence but not sure where you get the thing about the customer being rushed out, and as for the G35 those were issues that were wrapped in when the shop was still tied up with Japtrix if it is the one I am thinking of, if any of those issues mentioned are post Jan 2009 when I got involved and HP Logic separated from Japtrix let me know and I would be happy to address them

i payed 500 for a tune...was on dyno for less than 15 min...ijs and there are plenty of other people ive spoken to that are on the dyno for about the same...even for a s/c tune..i understand fully that when a tuner tunes hundreds of the same car he gets accustomed to what should go where depending on mods..i would of just liked to be treated as 1 car 1 tune specifically tailored to my car and my mods. and its a far drive from miami for 15 min

lol but ill have to go back and re-tune soon and hope it just goes a bit better and can actually squeeze out all the power i can.

westpak · 03-27-2012, 12:02 AM

Quote:

Originally Posted by whoLEEoh

i payed 500 for a tune...was on dyno for less than 15 min...ijs and there are plenty of other people ive spoken to that are on the dyno for about the same...even for a s/c tune..i understand fully that when a tuner tunes hundreds of the same car he gets accustomed to what should go where depending on mods..i would of just liked to be treated as 1 car 1 tune specifically tailored to my car and my mods. and its a far drive from miami for 15 min

lol but ill have to go back and re-tune soon and hope it just goes a bit better and can actually squeeze out all the power i can.

He has done many cars over the years so he knows what needs to be done, if you feel better to have him run the car multiple times unnecessarily to justify your drive then I will tell him to do so in the future, no problem

If people measure the results by the amount of time spent on the dyno rather than actual tune results I guess we will do so, personally I run mine as little as possible and get the most out of the runs I do to tune it! But like they say the customer is always right

whoLEEoh · 03-27-2012, 12:05 AM

Quote:

Originally Posted by westpak@HPLogic

He has done many cars over the years so he knows what needs to be done, if you feel better to have him run the car multiple times unnecessarily to justify your drive then I will tell him to do so in the future, no problem

If people measure the results by the amount of time spent on the dyno rather than actual tune results I guess we will do so, personally I run mine as little as possible and get the most out of the runs I do to tune it! But like they say the customer is always right

honestly gus there is no reason for the passive aggressive-ness. you asked about times post 2009 and i'm just bringing it to light for you that people have the same concerns...and as i posted if you didn't read it, i understand he has tuned X amount of cars and has pre-set maps for certain modifications. Im just saying not every motor is identical. and ive personally never seen a car get tuned in 2-3 pulls.

westpak · 03-27-2012, 12:15 AM

Quote:

Originally Posted by whoLEEoh

honestly gus there is no reason for the passive aggressive-ness. you asked about times post 2009 and i'm just bringing it to light for you that people have the same concerns...and as i posted if you didn't read it, i understand he has tuned X amount of cars and has pre-set maps for certain modifications. Im just saying not every motor is identical. and ive personally never seen a car get tuned in 2-3 pulls.

Man I feel like I am arguing with my wife, damned if I do damned if I don't

I assumed issues brought up would be of bad tunes not that he is too fast

I will admit tuning is not always perfect scenario specially with heavily modified cars, but we will always stand behind it and retune at no cost as long as it is within a reasonable time not months

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Tuned by jack at HP logic.	gaveup	Tuning	8	12-05-2011 03:05 PM
headlights done by Logic	Mike Z	Member's 370Z Gallery	11	11-14-2011 09:05 PM
Dyno Tuning Day at HP Logic.	Zedx	South East Region	0	05-30-2011 02:30 PM
GTM race logic traction control	Z eliminator	Forced Induction	10	04-23-2011 04:37 PM

03-26-2012, 10:11 PM	#1 (permalink)
elperuano A True Z Fanatic Join Date: Oct 2011 Location: Southwest FL Posts: 1,374 Drives: G37S Rep Power: 30	The problem with HP Logic have been well chronicled going back to the g35 n 350z platform. N wesPak I'm sure you've noticed WHO the problem seems to be about.. Customer service goes a looooooong way, especially in this business. N even more si with the economy n the type of money these guys shell out for FI even knowing its RISKY business.. Ur customer service should go long way.. When u treat someone like a dollar bill n rush then out the door you get threads like these.. This will leave a black eye on a future potential client of yours.. Just my .01 cent.