My Experience with Jnaut and HP Logic

elperuano · 03-26-2012, 10:11 PM

The problem with HP Logic have been well chronicled going back to the g35 n 350z platform. N wesPak I'm sure you've noticed WHO the problem seems to be about.. Customer service goes a looooooong way, especially in this business. N even more si with the economy n the type of money these guys shell out for FI even knowing its RISKY business.. Ur customer service should go long way.. When u treat someone like a dollar bill n rush then out the door you get threads like these.. This will leave a black eye on a future potential client of yours.. Just my .01 cent.

westpak · 03-26-2012, 10:18 PM

Quote:

Originally Posted by elperuano

The problem with HP Logic have been well chronicled going back to the g35 n 350z platform. N wesPak I'm sure you've noticed WHO the problem seems to be about.. Customer service goes a looooooong way, especially in this business. N even more si with the economy n the type of money these guys shell out for FI even knowing its RISKY business.. Ur customer service should go long way.. When u treat someone like a dollar bill n rush then out the door you get threads like these.. This will leave a black eye on a future potential client of yours.. Just my .01 cent.

well I am not sure I understand the runon sentence but not sure where you get the thing about the customer being rushed out, and as for the G35 those were issues that were wrapped in when the shop was still tied up with Japtrix if it is the one I am thinking of, if any of those issues mentioned are post Jan 2009 when I got involved and HP Logic separated from Japtrix let me know and I would be happy to address them

modme · 03-26-2012, 10:44 PM

Quote:

Originally Posted by westpak@HPLogic

well I am not sure I understand the runon sentence but not sure where you get the thing about the customer being rushed out, and as for the G35 those were issues that were wrapped in when the shop was still tied up with Japtrix if it is the one I am thinking of, if any of those issues mentioned are post Jan 2009 when I got involved and HP Logic separated from Japtrix let me know and I would be happy to address them

hahahaha. Your sentence is definitely not run-on.

westpak · 03-26-2012, 10:50 PM

Quote:

Originally Posted by modme

hahahaha. Your sentence is definitely not run-on.

Lol you got me, at least I used some commas and made some sense, the other guy didn't even acknowledge what I said in my original post

whoLEEoh · 03-26-2012, 11:55 PM

Quote:

Originally Posted by westpak@HPLogic

well I am not sure I understand the runon sentence but not sure where you get the thing about the customer being rushed out, and as for the G35 those were issues that were wrapped in when the shop was still tied up with Japtrix if it is the one I am thinking of, if any of those issues mentioned are post Jan 2009 when I got involved and HP Logic separated from Japtrix let me know and I would be happy to address them

i payed 500 for a tune...was on dyno for less than 15 min...ijs and there are plenty of other people ive spoken to that are on the dyno for about the same...even for a s/c tune..i understand fully that when a tuner tunes hundreds of the same car he gets accustomed to what should go where depending on mods..i would of just liked to be treated as 1 car 1 tune specifically tailored to my car and my mods. and its a far drive from miami for 15 min

lol but ill have to go back and re-tune soon and hope it just goes a bit better and can actually squeeze out all the power i can.

westpak · 03-27-2012, 12:02 AM

Quote:

Originally Posted by whoLEEoh

i payed 500 for a tune...was on dyno for less than 15 min...ijs and there are plenty of other people ive spoken to that are on the dyno for about the same...even for a s/c tune..i understand fully that when a tuner tunes hundreds of the same car he gets accustomed to what should go where depending on mods..i would of just liked to be treated as 1 car 1 tune specifically tailored to my car and my mods. and its a far drive from miami for 15 min

lol but ill have to go back and re-tune soon and hope it just goes a bit better and can actually squeeze out all the power i can.

He has done many cars over the years so he knows what needs to be done, if you feel better to have him run the car multiple times unnecessarily to justify your drive then I will tell him to do so in the future, no problem

If people measure the results by the amount of time spent on the dyno rather than actual tune results I guess we will do so, personally I run mine as little as possible and get the most out of the runs I do to tune it! But like they say the customer is always right

whoLEEoh · 03-27-2012, 12:05 AM

Quote:

Originally Posted by westpak@HPLogic

He has done many cars over the years so he knows what needs to be done, if you feel better to have him run the car multiple times unnecessarily to justify your drive then I will tell him to do so in the future, no problem

If people measure the results by the amount of time spent on the dyno rather than actual tune results I guess we will do so, personally I run mine as little as possible and get the most out of the runs I do to tune it! But like they say the customer is always right

honestly gus there is no reason for the passive aggressive-ness. you asked about times post 2009 and i'm just bringing it to light for you that people have the same concerns...and as i posted if you didn't read it, i understand he has tuned X amount of cars and has pre-set maps for certain modifications. Im just saying not every motor is identical. and ive personally never seen a car get tuned in 2-3 pulls.

Jordo! · 03-26-2012, 11:01 PM

Ugh -- so sorry to hear. Hope you get the car back and running smoothly soon.

Hey, YGPM!

W.O.W. 370Z · 03-27-2012, 09:33 AM

Quote:

Originally Posted by Jordo!

Ugh -- so sorry to hear. Hope you get the car back and running smoothly soon.

Hey, YGPM!

Thank you sir I will be responding soon!

elperuano · 03-26-2012, 11:34 PM

Sorry didn't think we were trying to be correct with our grammar. Guess I failed my lesson to today.. If we could please get back on topic n stop tryin to sidetrack the issue at hand with some petty grammar issues??
Who's the one name that pops up n every bad experienced customer seems to say the same thing.. Shitty tune n rushed out the door. U need me to go back n check the g35 platform? We got one right here. Guy paid for tuning n it was completed in 25 mins.. Thas a quick $3sumthin n out the door in les than half hour.. Same name n same problem seems to happen. Good luck with that. It's not my business it's yours, I'll know where to go when the time is right.

P.S. left u a whole buncha errors so u can point those out instead of the actual problem.

westpak · 03-26-2012, 11:57 PM

Quote:

Originally Posted by elperuano

Sorry didn't think we were trying to be correct with our grammar. Guess I failed my lesson to today.. If we could please get back on topic n stop tryin to sidetrack the issue at hand with some petty grammar issues??
Who's the one name that pops up n every bad experienced customer seems to say the same thing.. Shitty tune n rushed out the door. U need me to go back n check the g35 platform? We got one right here. Guy paid for tuning n it was completed in 25 mins.. Thas a quick $3sumthin n out the door in les than half hour.. Same name n same problem seems to happen. Good luck with that. It's not my business it's yours, I'll know where to go when the time is right.

P.S. left u a whole buncha errors so u can point those out instead of the actual problem.

Relax, you are totally overlooking that most what he said was not right but the 25 minutes he is? You already had your mind made up and no matter what I say you won't listen, as for the G35 as I mentioned if it is post Jan 2009 let me know and I will be happy to address it and if wrong them I am wrong, I have nothing to hide

edub370 · 03-27-2012, 10:54 AM

Shouldn't get locked. doesnt seem like much he said, she said is going on. sure maybe airing this out in public wouldnt be my first choice, but its definately not lock worthy

W.O.W. 370Z · 03-27-2012, 11:03 AM

Quote:

Originally Posted by edub370

Shouldn't get locked. doesnt seem like much he said, she said is going on. sure maybe airing this out in public wouldnt be my first choice, but its definately not lock worthy

Pretty civil.

I have seen worse.

However issues had to be shown so others can avoid same situation.

A lot of time has passed and lots of money has been spent. I am upset but my thread is civil and fact based. I have proof to back up all my points.

The attitude didn't come into the thread until the vendor was defending his business, which is his right.

TerribleONE · 03-27-2012, 11:18 AM

Quote:

Originally Posted by W.O.W. 370Z

Pretty civil.

I have seen worse.

However issues had to be shown so others can avoid same situation.

A lot of time has passed and lots of money has been spent. I am upset but my thread is civil and fact based. I have proof to back up all my points.

The attitude didn't come into the thread until the vendor was defending his business, which is his right.

totally agree its been civil so far.. Hopefully we can keep it that way. It sucks when threads get locked that shouldnt be.. Shelters the bad reputation from the consumers..

Reality · 03-27-2012, 12:05 PM

Quote:

Originally Posted by W.O.W. 370Z

Pretty civil.

I have seen worse.

However issues had to be shown so others can avoid same situation.

A lot of time has passed and lots of money has been spent. I am upset but my thread is civil and fact based. I have proof to back up all my points.

The attitude didn't come into the thread until the vendor was defending his business, which is his right.

You are being more than civil. I applaud what you have done here. Providing insight into ones experiences can be both embarrassing and painful. It's a shame more people don't take this approach as it provides us all with a bit of transparency... especially when trying to determine where to spend our hard earned $.

Glad to hear that you are being taken care of. It helps to have good karma..

03-26-2012, 11:01 PM	#8 (permalink)
Jordo! A True Z Fanatic Join Date: May 2010 Location: nirvana Posts: 6,394 Drives: 2023 NATM Rep Power: 420	Ugh -- so sorry to hear. Hope you get the car back and running smoothly soon. Hey, YGPM! __________________ Enjoy it. Destroy it.

03-27-2012, 10:54 AM	#12 (permalink)
edub370 A True Z Fanatic Join Date: May 2011 Location: KCMO Posts: 3,458 Drives: 09 370z S/T 6MT Rep Power: 22	Shouldn't get locked. doesnt seem like much he said, she said is going on. sure maybe airing this out in public wouldnt be my first choice, but its definately not lock worthy __________________ 09 370Z ST 6MT//Injen CAI//Greddy CBE//TP//TSW's//Swifts//Stillen lip//Whiteline sways 326whp/268tq

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03-26-2012, 10:11 PM	#1 (permalink)
elperuano A True Z Fanatic Join Date: Oct 2011 Location: Southwest FL Posts: 1,374 Drives: G37S Rep Power: 30	The problem with HP Logic have been well chronicled going back to the g35 n 350z platform. N wesPak I'm sure you've noticed WHO the problem seems to be about.. Customer service goes a looooooong way, especially in this business. N even more si with the economy n the type of money these guys shell out for FI even knowing its RISKY business.. Ur customer service should go long way.. When u treat someone like a dollar bill n rush then out the door you get threads like these.. This will leave a black eye on a future potential client of yours.. Just my .01 cent.

03-26-2012, 11:34 PM	#10 (permalink)
elperuano A True Z Fanatic Join Date: Oct 2011 Location: Southwest FL Posts: 1,374 Drives: G37S Rep Power: 30	Sorry didn't think we were trying to be correct with our grammar. Guess I failed my lesson to today.. If we could please get back on topic n stop tryin to sidetrack the issue at hand with some petty grammar issues?? Who's the one name that pops up n every bad experienced customer seems to say the same thing.. Shitty tune n rushed out the door. U need me to go back n check the g35 platform? We got one right here. Guy paid for tuning n it was completed in 25 mins.. Thas a quick $3sumthin n out the door in les than half hour.. Same name n same problem seems to happen. Good luck with that. It's not my business it's yours, I'll know where to go when the time is right. P.S. left u a whole buncha errors so u can point those out instead of the actual problem.