DPE Wheels.... My never ending nightmare.

Originally Posted by J0J0

I would first like to apologize to the owners, the moderators, and the community of this forum for responding to this thread on behalf of DPE as we are currently not a sponsor. However, I feel it is required for DPE to respond.

That being said, I would also like to apologize to terrorific35 for your experience in 2011. I would also be frustrated with the delay. In manners such as this, it is not the intention of the representative give you the run around or what appeared to be. From the manner you described, it seems as if the communication and/or information should have been handled better, but in all fairness ... there are always varying accounts of a situation. This doesn't mean I do not believe you, I am merely stating there is always variances of a situation. I will say it isn't your problem if there is a backorder with steplips by our lip supplier (this happens to all custom wheels companies at one time or another), or if powdercoat has a bottleneck because in the end you are doing business with DPE not our outsourced vendors. Our representative informs you not as an excuse, but an explanation on what is going on. Regarding your statement "That makes me question why are you telling me it was the lips and not the inner" ... lips, rims, barrels terminology are all one in the same as there is an inner lip and outer lip, etc. So it was more of a misunderstanding regarding terminology in your statement.

Due to the extreme delay with the steplip backorder in 2011, I am not sure why it wasn't mentioned that the DPE represenative and yourself worked together at the time to your satisfaction by way of compensation of one form or another hence no post of your dissatisfaction or frustration in 2011.

Regarding your powdercoat issue, please also know our situation as we were notified of the powdercoat a year later from delivery, but the representative understood that due to the climate of the state you live in, you waited a year to install them, thus would be covered under warranty. Please also understand that many customers, not insinuating you of course, mistakenly may spray them with harmful chemicals causing this, but in light of what you explained to the representative, he warrantied it. The reason why the representative didn't send you a replacement in the meantime is we do not stock wheels as we are built to order. Regarding all 4 being re-powdercoated to match ... it is not a custom color or some form of anodize, which would require that ... it is black. If it was, DPE would have brought all 4 back.

Lastly, nothing is being taken into account that the wheel took 7 days in shipping to be received by DPE. The stripping and repowdercoat of the wheel and assembly should not have taken more than 2 weeks, but it has taken longer due to circumstances that are not your problem. The representative who worked with you in 2011 and working on your powdercoat warranty issue now was unaware of your frustration as no calls have been made to DPE regarding. Your wheel is complete and he has attempted to call you without success.

It is everyone's right to post on the forums and share good and bad experiences, but I feel it is equally important for both accounts of the situations are expressed so that the members that chime in or don't chime in, are allowed to make decisions based on both views. DPE like any company has issues or problems whether what the end customer's account is valid or invalid ... we always resolve or work together with the end customer if we are made aware of the issue. Perhaps the reason why you do not see many of these types of threads over our 9 yr history is most end customers inform us and we always take care of them regardless if they state they will post on the forums or not. If a company after being informed of a situation/issue does not offer solutions or resolve things, then the experience should be shared with the public on the forums. I do not see the point of sharing past experiences that have been agreed and resolved by both parties in the past or posting dissatisfaction with something without contacting the company first to give them the opportunity to fix whatever the issue is.

Note: I only know of one wheel brand in the USA that powdercoats in-house while the others outsource it ... at times to the same powdercoat vendor.

I am sure the DPE representative will continue to attempt to contact you via phone to further discuss.


Addendum after DPE rep spoke to Terrorific35: Sean informed me the two of you spoke. As grown adults attempting to resolve matters, it is imporant that cursing and yelling is not done when trying to discuss things to work together. Due to the extended delay with the repair, Sean stated that he would be shipping to you at DPE's expense, but you insisted on cursing while demanding overnight. At that time instead of cursing, yelling, and hanging up, perhaps requesting to speak to a supervisor who can make that call would have been the best. Your wheel is completed and will be shipped to you and he will provide tracking.

DPE does not wish to have an online battle of views or what has transpired. Issue in 2011, was mutually agreed and compensation was given back in 2011. The 2012 repowdercoat under warranty was delayed, but is now complete and will be shipped at DPE's expense as discussed. Continued cursing by Terrorific35 both online and via phone as well as yelling and hanging up via phone is not a manner in which adults should conduct themselves especially while trying to work together to resolve any issues. Thus, we will not longer respond to this thread moving forward. I have had the opportunity to respond on behalf of DPE. It is Terrorific35's right to continue to post and it is apparent his account of his conversation with the DPE representative varies. Unfortunately, he will not be satisfied nor would be with anything DPE would try to work with him on. It was not mentioned that he was also sent tracking for overnight shipping of his wheel after he so abruptly hungup on Sean, his DPE representative.


Thank you.

Jojo Cagungun
Co-owner