06-19-2012, 01:42 PM
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#12 (permalink)
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Base Member
Join Date: Jun 2009
Location: NJ
Posts: 37
Drives: '11 G37x Sedan
Rep Power: 15
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And all the emails this time around
Quote:
Shaun Gleeson
Apr 15
to sean
Hey Sean,
I ordered a set of S20's off you last year. I finally got around to putting these on two weeks ago. When I was cleaning my car today I found something that disturbed me, part of the paint on the front wheels chipped off. I have attached pics of it. Just thought I would show you this because this doesn't look right to me. This happened within the last 3 days because I washed my car on Thursday and that wasn't there.
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Quote:
Sean@DPE via yourhostingaccount.com
Apr 16
to me
Hi Shaun,
From the looks of the photo’s you sent me, there is no way to specifically determine the cause of the damage. It can be a series of multiple causes that this happened. I have looked up your old order and your wheels are still under warranty until the end of this month. If you would like to send us the wheel back, I can have it examined to specifically identify the cause and hopefully cover it under warranty.
Thank you,
Sean Esfahanian
DPE Wheels | USA
949.333.3737 Phone
949.333.3738 Fax
DPE Wheels | Custom Forged Wheels
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Quote:
Shaun Gleeson
Apr 16
to sean
Well here is my problem Sean, right now these are my only set of wheels with tires. My OEM's don't have tires on them right now because I wore those down to the bone and took off the tires in anticipation of throwing on Blizzaks once winter came closer. This is also on my daily driver which is AWD so I can't roll around for long distances on the spare without messing up my differential.
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Quote:
Sean@DPE via yourhostingaccount.com
Apr 16
to me
Shaun,
I understand and this is not an ideal situation to be in. At this point, I can make a note on the order to keep this under warranty for the time being.
Thank you,
Sean Esfahanian
DPE Wheels | USA
949.333.3737 Phone
949.333.3738 Fax
DPE Wheels | Custom Forged Wheels
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Quote:
Shaun Gleeson
Apr 16
to sean
Forgot to mention this also. If you find that it was in fact the powdercoating that did in fact flake off, that would mean it would need to be redone. And if it would need to be redone, I would want all the wheels redone because they would all run the risk of the same thing happening and the color has a high risk of not matching the other 3 wheels.
As you can see from the wheels in the pic, there is absolutely no other damage to the wheel besides paint missing. It's missing in a weird section also for any damage to occur from the possibility of road debris.
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Quote:
Sean@DPE via yourhostingaccount.com
Apr 16
to me
Shaun,
If we find that it is a powder issue, we would just re-done the one center that has the issue. We will only warranty was is a defective part and are not able to warranty parts that have no issue. The matte black powder is a standard powder coat which has never had the problem of not matching as we do repairs all the time.
Thank you,
Sean Esfahanian
DPE Wheels | USA
949.333.3737 Phone
949.333.3738 Fax
DPE Wheels | Custom Forged Wheels
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Quote:
Shaun Gleeson
Apr 19
to sean
Sean,
What is the address I should send this one wheel to? Should I enclose anything with it? I should be sending it back to you sometime next week.
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Quote:
Sean@DPE via yourhostingaccount.com
Apr 20
to me
Shaun,
Please make sure the tire is dismounted and the wheel is packed properly in the box. We do not want any damages to the wheel on its way here. Once this is complete, let me know and I will forward you our address.
Thank you,
Sean Esfahanian
DPE Wheels | USA
949.333.3737 Phone
949.333.3738 Fax
DPE Wheels | Custom Forged Wheels
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Quote:
Shaun Gleeson
Apr 27
to sean
Sean,
I should be able to send the wheel out on Monday. I took the wheels off last Saturday night but haven't had time to get the tire dismounted because of my new job. Thought I would update you.
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Quote:
Sean@DPE via yourhostingaccount.com
Apr 27
to me
Shaun,
Get in touch with me on Monday to confirm shipping (1) wheel back.
Thank you,
Sean Esfahanian
DPE Wheels | USA
949.333.3737 Phone
949.333.3738 Fax
DPE Wheels | Custom Forged Wheels
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Quote:
Shaun Gleeson
May 3
to sean
Hey Sean,
Sorry for not getting back to you sooner, I've been working late every night at my new job. I plan to ship the wheel out tomorrow either during my lunch or after work. What is the address this should go to? Should I include anything inside the box? I already have the wheel covered with bubble wrap and shrink wrap.
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Quote:
Sean@DPE via yourhostingaccount.com
May 4
to me
Shaun,
Please make sure the wheel is packed properly. If you can include my name somewhere in there and also identify the problem.
Our address is:
188 Technology Drive.
Suite G
Irvine, ca 92618
Thank you,
Sean Esfahanian
DPE Wheels | USA
949.333.3737 Phone
949.333.3738 Fax
DPE Wheels | Custom Forged Wheels
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Quote:
Shaun Gleeson
May 5
to sean
Tracking Number 468600115169885 Fedex
Your name is on the box and in a little letter inside the box.
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Quote:
Shaun Gleeson
May 21
to sean
What was your conclusion as to why the paint chipped off? When should I be getting the rim back?
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Quote:
Sean@DPE via yourhostingaccount.com
May 21
to me
Shaun,
The center is being stripped now. Once complete, we will re-powder coat.
Thank you,
Sean Esfahanian
DPE Wheels | USA
949.333.3737 Phone
949.333.3738 Fax
DPE Wheels | Custom Forged Wheels
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Quote:
Sean@DPE via yourhostingaccount.com
Jun 6 (12 days ago)
to me
Shaun,
Your wheel will be ready to ship out early next week!
Thank you,
Sean Esfahanian
DPE Wheels | USA
949.333.3737 Phone
949.333.3738 Fax
DPE Wheels | Custom Forged Wheels
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Quote:
Shaun Gleeson
Jun 18 (1 day ago)
to sean
Where is the wheel? It has been a full 5 weeks now that it has been in
your possession and that is beyond long enough to strip and repaint
the wheel. After the HUGE mess you put me through the first time to
get these, I expected better service for a flaw on a product you
provided but once again I was proved wrong. If you want to tell me it
is your powdercoaters fault it is taking this long, I don't care
because the turn around time to do what needed to be done is NO LONGER
THAN A WEEK AND A HALF. This is the EXACT reason why I asked you to
provide a temporary set because I had the feeling something like this
would happen. I want the wheel OVERNIGHTED now, that is the least you
can do for all the headaches you have caused me. I would also like to
point out that my warrenty shouldn't have ended when it did since I
didn't get the wheels the first time around till AUGUST. Once again, I
want the wheel back.
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Quote:
Sean@DPE via yourhostingaccount.com
1:27 PM (1 hour ago)
to me
Shaun,
I have tried calling you with no answer. Please give me a call at my
office.
Thank you,
Sean Esfahanian
DPE Wheels | USA
949.333.3737 Phone
949.333.3738 Fax
DPE Wheels | Custom Forged Wheels
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