Stillen service reveiw .BAD

Originally Posted by Cmike2780

A lot of Stillen bashing lately. I'm staying neutral on this one, but this isn't the right way to treat a supporting forum sponsor. Bad experience or not, I think for the most part, stuff like this should get resolved privately.

OP, not to be a ****, but did YOU ever try calling the guy back? Just playing devil's advocate, but think about it from thier point of view. They usually put this kind of stuff in writing and most likely the promotion was through Stillen directly. If anything, you are technically not entitled to that promotion since you yourself have admitted you purchased through a third party. You not knowing isn't reason enough. Your gripe with getting that amount should really be with the third party vendor and not Stillen since YOU decided to purchase it with them. To get this resolved, which I'm assuming is the reason for this thread, I would contact Stillen again and ask to speak with the manager or contact the third party vendor. Get names, so if you have to call again you'll know who to ask for. All this thread does is make you look someone seeking entitlement because you spent 4 grand on 4 grand worth of products (subjectively) and want more from them. I guess the lesson here is to read the fine print. I hope they resolve this for you.

Originally Posted by daemon1957

This forum is a means of communicating with all members and give help to one another. If 20 people are "privately" working out bad customer service issues with a vendor and not letting others know this, then the bad service continues because the issue is kept behind closed doors. We need to let everyone know what kind of customer service to expect from our vendors and make those vendors change or loose prospective business. I too had the same type of support from Stillen where they promise to call you back and never do. Return the call myself and get the same response again. Twice I will do, but there will not be a third time and I will never buy another Stillen product either.

Originally Posted by daemon1957

This forum is a means of communicating with all members and give help to one another. If 20 people are "privately" working out bad customer service issues with a vendor and not letting others know this, then the bad service continues because the issue is kept behind closed doors. We need to let everyone know what kind of customer service to expect from our vendors and make those vendors change or loose prospective business. I too had the same type of support from Stillen where they promise to call you back and never do. Return the call myself and get the same response again. Twice I will do, but there will not be a third time and I will never buy another Stillen product either.