Stillen service reveiw .BAD

flashburn · 03-08-2012, 02:17 PM

Quote:

Originally Posted by Cmike2780

A lot of Stillen bashing lately. I'm staying neutral on this one, but this isn't the right way to treat a supporting forum sponsor. Bad experience or not, I think for the most part, stuff like this should get resolved privately.

You make it sound like being a forum sponsor is like a charity or something. They, and every other company, do it because they expect to see a financial gain (one way or another) by doing so. It's (very cheap) advertising. I'd say, it's not the right way to treat a supporting customer.

Cmike2780 · 03-08-2012, 02:23 PM

Quote:

Originally Posted by flashburn

You make it sound like being a forum sponsor is like a charity or something. They, and every other company, do it because they expect to see a financial gain (one way or another) by doing so. It's (very cheap) advertising. I'd say, it's not the right way to treat a supporting customer.

Not a charity, but it is mutually beneficial. If everyone donated or went premium, I would totally agree with you. They do help keep this site running, so I don't think we should bash on them so easily. If you've had a bad experience, fine. But seems like a lot of people are just jumping on the bandwagon because they heard stories.

UNKNOWN_370 · 03-08-2012, 02:44 PM

Quote:

Originally Posted by Cmike2780

Not a charity, but it is mutually beneficial. If everyone donated or went premium, I would totally agree with you. They do help keep this site running, so I don't think we should bash on them so easily. If you've had a bad experience, fine. But seems like a lot of people are just jumping on the bandwagon because they heard stories.

Are you a politician?

Just like we have rules to follow in the way we act with each other. There are rules to customer service. We have forum brothers dropping $4,000+ in Stillen. And you are saying because Stillen spends a couple hundred dollars a year on a sponsorship that people being conned, disrespected, or ripped off should be SILENT? Hahahaa. .talk about conforming to the New World Order.
If stillen doesn't want negative reviews??? They should worry more about changing customer service instead of buying there way into silencing forum members through contribitutions.

I rather pay more money to AK for premium membership than keep a Vendor around that treats our forum brothers like Shyyt.

Red__Zed · 03-08-2012, 02:46 PM

I think that most of the people that complain about customer service from any vendor here are just unfamiliar with the way business is done in the automotive aftermarket. Customer service won't ever be the same as it is at Walmart.

ANMVQ · 03-08-2012, 02:48 PM

Quote:

Originally Posted by Cmike2780

A lot of Stillen bashing lately. I'm staying neutral on this one, but this isn't the right way to treat a supporting forum sponsor. Bad experience or not, I think for the most part, stuff like this should get resolved privately.

OP, not to be a ****, but did YOU ever try calling the guy back? Just playing devil's advocate, but think about it from thier point of view. They usually put this kind of stuff in writing and most likely the promotion was through Stillen directly. If anything, you are technically not entitled to that promotion since you yourself have admitted you purchased through a third party. You not knowing isn't reason enough. Your gripe with getting that amount should really be with the third party vendor and not Stillen since YOU decided to purchase it with them. To get this resolved, which I'm assuming is the reason for this thread, I would contact Stillen again and ask to speak with the manager or contact the third party vendor. Get names, so if you have to call again you'll know who to ask for. All this thread does is make you look someone seeking entitlement because you spent 4 grand on 4 grand worth of products (subjectively) and want more from them. I guess the lesson here is to read the fine print. I hope they resolve this for you.

Your not being a A^&^ at all,

But I did call back( Today) talk to the same guy said he would call me back( Not holding my breath), I went back and forth with Stillen on the phone for a week before I bought he kit, Made sure I had all my ducks in a row, Talk about the 3-36 warrenty they offer, Talked about a posiable retune and their warrenty, Oil and tranny kits, What type of T case is in my car , Believe me I ask every question I could, I was told by them" The kit IS eliable for the Stillen bucks either way"...

Perfect questions is "IF" I was told I had to buy the kit from them for the Stillen bucks, Why?? Would I spend more going through the dealer? My concern about the kit was if it did not matter where I bought it, It would be easier for me to do it all through the dealer( Since there are about 40 mins from me) and I would not have to stuff the kit in my car and drive it there.

I paid more for the kit from the dealer $7900 total for all my parts, So 6% of that is sales tax( $493.75) and lost the $500 Stillen Bucks.. So why would I chose to lose $943.75??? makes no sense.

Names I have them all, Everyone I have talked to including the guy that hung up on my, The Sales managers name and email, The two sales people I talked to, An Josh( He's the only one who was nice)..

An I never talked about the call I made two weeks ago to ask about installing my tranny cooler sensor in their trans cooler( Never got an answer and was told I had to but their tranny cooler kit)..Just got no resovle for that so I dropped the pan drilled the drain plug and refilled the trans.. $388 dollars later I have it installed. :/ I tried for weeks to resolve this with going on line but got nothing from them no calls nothing,. So I started posting it on-line.

No worries man everyones veiw is cool with me..

ANMVQ · 03-08-2012, 02:52 PM

Quote:

Originally Posted by Red__Zed

I think that most of the people that complain about customer service from any vendor here are just unfamiliar with the way business is done in the automotive aftermarket. Customer service won't ever be the same as it is at Walmart.

Not looking for a Walmart service experience .LOL

But was in the auto industry for 15 years( Service Director) and I know own my own company( Very small). So I do know how things run,, Yelling and hunging up on customers, telling them they do not know how to listen and not returning phones calls is NOT how its done,

BTW the Vendor fee is VERY exspensive, I asked about it for my company but I am not big enough to afford the space. :/.. Sole owner.

ANMVQ · 03-08-2012, 03:07 PM

Quote:

Originally Posted by UNKNOWN_370

Are you a politician?

Just like we have rules to follow in the way we act with each other. There are rules to customer service. We have forum brothers dropping $4,000+ in Stillen. And you are saying because Stillen spends a couple hundred dollars a year on a sponsorship that people being conned, disrespected, or ripped off should be SILENT? Hahahaa. .talk about conforming to the New World Order.
If stillen doesn't want negative reviews??? They should worry more about changing customer service instead of buying there way into silencing forum members through contribitutions.

I rather pay more money to AK for premium membership than keep a Vendor around that treats our forum brothers like Shyyt.

To my point exactly $ 7900 later

Cmike2780 · 03-08-2012, 03:10 PM

Quote:

Originally Posted by UNKNOWN_370

Are you a politician?

Just like we have rules to follow in the way we act with each other. There are rules to customer service. We have forum brothers dropping $4,000+ in Stillen. And you are saying because Stillen spends a couple hundred dollars a year on a sponsorship that people being conned, disrespected, or ripped off should be SILENT? Hahahaa. .talk about conforming to the New World Order.
If stillen doesn't want negative reviews??? They should worry more about changing customer service instead of buying there way into silencing forum members through contribitutions.

I rather pay more money to AK for premium membership than keep a Vendor around that treats our forum brothers like Shyyt.

What crawled up your as$? I'm not defending Stillen in any way. They should treat their customers better. It doesn't matter if someone is putting in a few hundred dollars or twenty dollars, they help keep this site running. You can't deny that fact and we should treat & give them, like any forum brother, premium or otherwise the benefit of the doubt. I just think this kind of stuff should be resolved privately and posting on the forum should be a last resort.

ANMVQ · 03-08-2012, 03:14 PM

Agreed with you, but after 2 months, I have no other choice, I started this convo with them In January, When the car would not start, Tune was to RICH

Cmike2780 · 03-08-2012, 03:25 PM

Quote:

Originally Posted by ANMVQ

Agreed with you, but after 2 months, I have no other choice, I started this convo with them In January, When the car would not start, Tune was to RICH

fair enough.

RoshDawg · 03-08-2012, 03:27 PM

OP you should keep calling. Try to talk to Steve Millen himself lol. He's a New Zealander n they don't rip people off (if only the sales dept. were New Zealanders as well..)
Personally, I can never really get a response from them unless I'm buying something. Kind of pisses me off..

kenchan · 03-08-2012, 03:28 PM

from the conversations ive had with stillen in the past, it appears their clerks aren't very trained when it comes to accounting and they just innocently make mistakes (or just too loose/causal minded...like TGIF every day).

their managers should be able to fix the accounting problem. they would, however, benefit upgrading their online store for more automation.

ANMVQ · 03-08-2012, 03:31 PM

Quote:

Originally Posted by RoshDawg

OP you should keep calling. Try to talk to Steve Millen himself lol. He's a New Zealander n they don't rip people off (if only the sales dept. were New Zealanders as well..)
Personally, I can never really get a response from them unless I'm buying something. Kind of pisses me off..

Honestly, He is the next person I call.. Even if you said that in fun..

370ZilverZ · 03-08-2012, 04:01 PM

Quote:

Originally Posted by Cmike2780

A lot of Stillen bashing lately. I'm staying neutral on this one, but this isn't the right way to treat a supporting forum sponsor. Bad experience or not, I think for the most part, stuff like this should get resolved privately.

OP, not to be a ****, but did YOU ever try calling the guy back? Just playing devil's advocate, but think about it from thier point of view. They usually put this kind of stuff in writing and most likely the promotion was through Stillen directly. If anything, you are technically not entitled to that promotion since you yourself have admitted you purchased through a third party. You not knowing isn't reason enough. Your gripe with getting that amount should really be with the third party vendor and not Stillen since YOU decided to purchase it with them. To get this resolved, which I'm assuming is the reason for this thread, I would contact Stillen again and ask to speak with the manager or contact the third party vendor. Get names, so if you have to call again you'll know who to ask for. All this thread does is make you look someone seeking entitlement because you spent 4 grand on 4 grand worth of products (subjectively) and want more from them. I guess the lesson here is to read the fine print. I hope they resolve this for you.

This forum is a means of communicating with all members and give help to one another. If 20 people are "privately" working out bad customer service issues with a vendor and not letting others know this, then the bad service continues because the issue is kept behind closed doors. We need to let everyone know what kind of customer service to expect from our vendors and make those vendors change or loose prospective business. I too had the same type of support from Stillen where they promise to call you back and never do. Return the call myself and get the same response again. Twice I will do, but there will not be a third time and I will never buy another Stillen product either.

RoshDawg · 03-08-2012, 04:08 PM

Quote:

Originally Posted by daemon1957

This forum is a means of communicating with all members and give help to one another. If 20 people are "privately" working out bad customer service issues with a vendor and not letting others know this, then the bad service continues because the issue is kept behind closed doors. We need to let everyone know what kind of customer service to expect from our vendors and make those vendors change or loose prospective business. I too had the same type of support from Stillen where they promise to call you back and never do. Return the call myself and get the same response again. Twice I will do, but there will not be a third time and I will never buy another Stillen product either.

+1 spot on

03-08-2012, 03:14 PM	#39 (permalink)
ANMVQ A True Z Fanatic Join Date: Mar 2011 Location: Framingham MA Posts: 2,732 Drives: 2014 Q50 AWD Rep Power: 19	Agreed with you, but after 2 months, I have no other choice, I started this convo with them In January, When the car would not start, Tune was to RICH __________________ 14 Q50 AWD, ARK, ECUTEK (SEB), Takda,

03-08-2012, 03:27 PM	#41 (permalink)
RoshDawg Track Member Join Date: May 2011 Location: NM / CA Posts: 981 Drives: '13 911 C2S Rep Power: 14	OP you should keep calling. Try to talk to Steve Millen himself lol. He's a New Zealander n they don't rip people off (if only the sales dept. were New Zealanders as well..) Personally, I can never really get a response from them unless I'm buying something. Kind of pisses me off.. __________________ \| EVO X MR \| '11 WRX STI \| 370Z SPRT \| 911 (991) C2S \|

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03-08-2012, 02:46 PM	#34 (permalink)
Red__Zed A True Z Fanatic Join Date: Jul 2010 Location: window seat Posts: 28,940 Drives: Mostly on two wheels Rep Power: 119	I think that most of the people that complain about customer service from any vendor here are just unfamiliar with the way business is done in the automotive aftermarket. Customer service won't ever be the same as it is at Walmart.

03-08-2012, 03:28 PM	#42 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141520	from the conversations ive had with stillen in the past, it appears their clerks aren't very trained when it comes to accounting and they just innocently make mistakes (or just too loose/causal minded...like TGIF every day). their managers should be able to fix the accounting problem. they would, however, benefit upgrading their online store for more automation.