Service Department Joy Ride

DEpointfive0 · 05-08-2013, 07:36 PM

Quote:

Originally Posted by Chuck33079

This would be nice, but I don't see a tech stopping a job to call the owner to have them come back and test the car with the tech riding shotgun. Dealerships have to do this all the time, and it's usually not a problem. If there's an accident, they have insurance.

Well, if they're still in the diagnosing phase, they didn't need to stop a damn thing.
The service advisor should go on a ride along or have a tech do it when you come in and say your problem is under hard acceleration.

THAT's my issue. Not the risk of totaling it or anything

Chuck33079 · 05-08-2013, 07:46 PM

Quote:

Originally Posted by DEpointfive0

Well, if they're still in the diagnosing phase, they didn't need to stop a damn thing.
The service advisor should go on a ride along or have a tech do it when you come in and say your problem is under hard acceleration.

THAT's my issue. Not the risk of totaling it or anything

I agree, but I've just given up on the world working like it should. Most people either don't know or care the techs drive their cars when they get dropped off for work. The dealer would rather run the risk of getting caught making a burger run than require a lot of owner involvement in the repair process and have people bitch about the hassle of getting the car fixed.

I've got a top-notch tech at my local dealer who I specifically instruct to go out, run through a few gears and let me know if everything feels right. He's driven a lot more turbo Zs than I have, and he put the kit on for me. He's also the only one who touches the car when it's at the dealer.

DEpointfive0 · 05-08-2013, 08:56 PM

Quote:

Originally Posted by Chuck33079

I agree, but I've just given up on the world working like it should. Most people either don't know or care the techs drive their cars when they get dropped off for work. The dealer would rather run the risk of getting caught making a burger run than require a lot of owner involvement in the repair process and have people bitch about the hassle of getting the car fixed.

I've got a top-notch tech at my local dealer who I specifically instruct to go out, run through a few gears and let me know if everything feels right. He's driven a lot more turbo Zs than I have, and he put the kit on for me. He's also the only one who touches the car when it's at the dealer.

Let me guess, Baker North? I trust the Baker boys with my life, lol. If they did a burger run, I'd go in, give them $10 and say, bítch, where's mine, LOL

Streetlife · 05-09-2013, 05:44 PM

Quote:

Originally Posted by Chuck33079

I agree, but I've just given up on the world working like it should. Most people either don't know or care the techs drive their cars when they get dropped off for work. The dealer would rather run the risk of getting caught making a burger run than require a lot of owner involvement in the repair process and have people bitch about the hassle of getting the car fixed.

I've got a top-notch tech at my local dealer who I specifically instruct to go out, run through a few gears and let me know if everything feels right. He's driven a lot more turbo Zs than I have, and he put the kit on for me. He's also the only one who touches the car when it's at the dealer.

Jason is the only one who touches my girl Vanity (my 370Z) too, and me of course when i'm detailing her. I ordered my 370Z from Baker Nissan north for a reason, Jason's attention to Z's and GT-R's, nothing like going to a dealership and knowing the tech is a master at the 2 performance models of Nissan. And his knowledge of JDM was spot on with mine. To the OP, the service manager should be fired for telling the techs to pick up lunch in a customers car, there are plenty of demos on the dealer lot they can take for lunch runs.

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