Service Department Joy Ride

Haboob

No, I'm not giving them permission to drive my car when I take it in. If they say they need to test drive it, then I will give them permission to do so and advise them to keep it on side streets. There's no reason that they'd need to drive it for even one mile. And never any reason to "open it up" as you're saying.

They should never be doing "hard acceleration", I don't care what the problem is. Call me and have me do it. I don't want anyone "driving" my car.

Why would a company even take the risk of monetary loss and/or a lawsuit (should their be an accident, damage, etc.) in doing something this?

Chuck33079

This would be nice, but I don't see a tech stopping a job to call the owner to have them come back and test the car with the tech riding shotgun. Dealerships have to do this all the time, and it's usually not a problem. If there's an accident, they have insurance.

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DEpointfive0

Well, if they're still in the diagnosing phase, they didn't need to stop a damn thing.
The service advisor should go on a ride along or have a tech do it when you come in and say your problem is under hard acceleration.

THAT's my issue. Not the risk of totaling it or anything

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Chuck33079

I agree, but I've just given up on the world working like it should. Most people either don't know or care the techs drive their cars when they get dropped off for work. The dealer would rather run the risk of getting caught making a burger run than require a lot of owner involvement in the repair process and have people bitch about the hassle of getting the car fixed.

I've got a top-notch tech at my local dealer who I specifically instruct to go out, run through a few gears and let me know if everything feels right. He's driven a lot more turbo Zs than I have, and he put the kit on for me. He's also the only one who touches the car when it's at the dealer.

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DEpointfive0

Let me guess, Baker North? I trust the Baker boys with my life, lol. If they did a burger run, I'd go in, give them $10 and say, bítch, where's mine, LOL

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Streetlife

Jason is the only one who touches my girl Vanity (my 370Z) too, and me of course when i'm detailing her. I ordered my 370Z from Baker Nissan north for a reason, Jason's attention to Z's and GT-R's, nothing like going to a dealership and knowing the tech is a master at the 2 performance models of Nissan. And his knowledge of JDM was spot on with mine. To the OP, the service manager should be fired for telling the techs to pick up lunch in a customers car, there are plenty of demos on the dealer lot they can take for lunch runs.

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Haboob

Then they had better not be doing any hard acceleration in my car. Otherwise, I'll bitch up a storm and demand compensation.

That's just how it is. There's no reason for them to ever do it without me present or with my permission, unless they're going to pay me for the wear and tear they're going to put on my car and tires.

Bucketlist2012

I hear you on your personal choice as you have that right. I am not trying to argue the point.

But honestly "hard acceleration"...I do it all the time...With the VDC on there is no tire wear and these cars are damn sure ready and willing to go to redline and they actually love it...

But again to me it should only be done by a Qualified mechanic only if the problem is at the higher RPM's...If the problem is not related to hard driving , then the mechanic should only do what is needed to diagnose the problem...

I mean if I take my Z/28 in for checking the suspension and brakes, I don't expect the guy to do a 4000RPM clutch dump....But I trust my Muscle car mechanic more than someone I do not know at Nissan...Heck if he wants to do a 4000RPM clutch dump, i want to either do it for him, or be a passenger on that Joy ride..

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Isamu

sometimes diagnostic driving is required.. however, that should be disclosed from the moment they talk to you

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