Should I be mad?

JohnsZ · 03-22-2013, 01:14 PM

Speaking from someone who went nuts because the car jockey at the dealership I used to go to needed to adjust my driver seat, I have to say that if I saw that the my Z was driven 4 miles, I would be pissed. The fact that they could not give you a good answer when you asked them about it makes me even more suspicious. I'm trying to think why they needed to do an update on the Nav in the first place but I guess that's another issue. The Z would be a tempting car for some tech to want to take it for a "test drive" to the local Dunkin Donuts. I'm sure it happens more times than not and if I had a piece of crap car, I wouldn't care. But not my Z. I would send the Service Mgr an email or call them to let that know that you have a concern over this and let them explain to your satisfaction why they needed to drive the car for 4 miles. By the way, since my issue with a dealership regarding my seat issue, I have not returned there and have found another Nissan Dealership that I trust. I am paying them, they need to gain my trust so that I return. If that doesn't happen, there are plenty of other reputable shops and Dealerships around that would love to have my money.

cheshirecat · 03-22-2013, 02:31 PM

Quote:

Originally Posted by JohnsZ

Speaking from someone who went nuts because the car jockey at the dealership I used to go to needed to adjust my driver seat, I have to say that if I saw that the my Z was driven 4 miles, I would be pissed. The fact that they could not give you a good answer when you asked them about it makes me even more suspicious. I'm trying to think why they needed to do an update on the Nav in the first place but I guess that's another issue. The Z would be a tempting car for some tech to want to take it for a "test drive" to the local Dunkin Donuts. I'm sure it happens more times than not and if I had a piece of crap car, I wouldn't care. But not my Z. I would send the Service Mgr an email or call them to let that know that you have a concern over this and let them explain to your satisfaction why they needed to drive the car for 4 miles. By the way, since my issue with a dealership regarding my seat issue, I have not returned there and have found another Nissan Dealership that I trust. I am paying them, they need to gain my trust so that I return. If that doesn't happen, there are plenty of other reputable shops and Dealerships around that would love to have my money.

The person you talk to isn't necessarily the tech who did the work. There may have been a completely valid reason for the test drive and there may have been a completely valid reason for the service manager not to know (or care) as it could be standard practice at that dealership.

My car was in for an engine swap. I got it back with 30 miles more on it. Who cares. The car was fine. Take receipt of the vehicle and enjoy it.

JohnsZ · 03-22-2013, 02:48 PM

Quote:

Originally Posted by cheshirecat

The person you talk to isn't necessarily the tech who did the work. There may have been a completely valid reason for the test drive and there may have been a completely valid reason for the service manager not to know (or care) as it could be standard practice at that dealership.

My car was in for an engine swap. I got it back with 30 miles more on it. Who cares. The car was fine. Take receipt of the vehicle and enjoy it.

Yes there may have been a valid reason but I believe the OP said that they didn't really give him a reason. All I'm saying is it find out from the Service Mgr what the reason was.

ukmastermind · 03-22-2013, 02:59 PM

The Z attracts a lot of lead foots and abusers, so Yeah I would be upset as well.

I always talk to the Tech/Adviser ahead of time and establish some kind of rapport that I don't want the car going past 3.5k. I also insist on going on the test drive to "Listen for rattles"

This is how I always did it at my local dealer until the Tech left

JohnsZ · 03-22-2013, 03:23 PM

Quote:

Originally Posted by ukmastermind

The Z attracts a lot of lead foots and abusers, so Yeah I would be upset as well.

I always talk to the Tech/Adviser ahead of time and establish some kind of rapport that I don't want the car going past 3.5k. I also insist on going on the test drive to "Listen for rattles"

This is how I always did it at my local dealer until the Tech left

03-22-2013, 01:14 PM	#1 (permalink)
JohnsZ Enthusiast Member Join Date: Mar 2011 Location: Connecticut Posts: 374 Drives: '09 370Z Tour CY M6 Rep Power: 16	Speaking from someone who went nuts because the car jockey at the dealership I used to go to needed to adjust my driver seat, I have to say that if I saw that the my Z was driven 4 miles, I would be pissed. The fact that they could not give you a good answer when you asked them about it makes me even more suspicious. I'm trying to think why they needed to do an update on the Nav in the first place but I guess that's another issue. The Z would be a tempting car for some tech to want to take it for a "test drive" to the local Dunkin Donuts. I'm sure it happens more times than not and if I had a piece of crap car, I wouldn't care. But not my Z. I would send the Service Mgr an email or call them to let that know that you have a concern over this and let them explain to your satisfaction why they needed to drive the car for 4 miles. By the way, since my issue with a dealership regarding my seat issue, I have not returned there and have found another Nissan Dealership that I trust. I am paying them, they need to gain my trust so that I return. If that doesn't happen, there are plenty of other reputable shops and Dealerships around that would love to have my money.

03-22-2013, 02:59 PM	#4 (permalink)
ukmastermind Base Member Join Date: Nov 2010 Location: Los Angeles Posts: 44 Drives: 09-370z-6spd-SPRT Rep Power: 16	The Z attracts a lot of lead foots and abusers, so Yeah I would be upset as well. I always talk to the Tech/Adviser ahead of time and establish some kind of rapport that I don't want the car going past 3.5k. I also insist on going on the test drive to "Listen for rattles" This is how I always did it at my local dealer until the Tech left