Anyone have experience with ART pipes cracking?

Staples · 05-01-2012, 02:27 PM

Quote:

Originally Posted by TerribleONE

you had to pay for the shipping on a defective item...?

A lot of places make the customer pay for shipping back a defective item. Tony went above and beyond. The pipe cracked (could have been welded), so he is going to replace both sides for the customer in compensation and downtime at no charge, minus the cost of shipping.

I would take the brand new pipes too if the offer was on the table and wouldn't even think twice about a measly shipping charge.

MaDMaXX · 05-01-2012, 03:26 PM

Quote:

Originally Posted by Staples

A lot of places make the customer pay for shipping back a defective item. Tony went above and beyond. The pipe cracked (could have been welded), so he is going to replace both sides for the customer in compensation and downtime at no charge, minus the cost of shipping.

I would take the brand new pipes too if the offer was on the table and wouldn't even think twice about a measly shipping charge.

This!!

Chalk up another amazing bit of customer service from Motordyne!!

All this was above even their own warranty terms and all done very speedily, i've never had customer service this good from anywhere else!

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