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ShineAuto Project-is this company a joke??

Originally Posted by definitionxmk I just call them and leave a message... Ken calls me back to verify everything in a timely matter. I've been shopping with him for YEARS

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Old 08-31-2011, 07:03 AM   #16 (permalink)
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I just call them and leave a message... Ken calls me back to verify everything in a timely matter. I've been shopping with him for YEARS and never had an issue. Plus I usually don't return things like our female counterparts do =P
maybe we can leave the tag on and go to a meet. only to take the part off and return it. silly women.... haaha
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Old 08-31-2011, 08:23 AM   #17 (permalink)
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wow.. sounds like a personal problem. shineauto has always come through for me. top notch service, top quality product everytime. maybe you should do more research on a product before you order it and decide that you don't like it shortly thereafter. if you don't have a valid issue or complaint about the item then you should have to pay shipping both ways and a hefty restocking fee just for being a moron
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Old 08-31-2011, 09:04 AM   #18 (permalink)
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I ordered the rear addons as well from them about a month ago. I ordered it on a fri. and waited about 9 business days and decided to call and find out what the status was on them. They picked up the first time calling and due to my personal issue with my paypal account and the email address, I never recieved an invoice. When i talked to them they forwarded the invoice to another email after about 5 mins from hanging up with them. And 2 days later they showed up.

As far as quality goes, for mine personally, the two screw holes that are on the inside of the fenders didnt quite match up. I just used the top hole then drilled a little bit out of the bottom one to make it sit flush, not a big problem. Then I also had to sand down the curve where it meets the rear bumper, cause i wasnt to happy with the gaps, but now it sits tight to the bumper, Then took it to a local body shop and had it color matched. All in all I absolutely love the way it turned out and with the combination of the evo-r fog light, I cant just help everytime I look at it. Now I just need to get my FI exhaust and then it will be complete
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Old 08-31-2011, 10:15 AM   #19 (permalink)
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wow.. sounds like a personal problem. shineauto has always come through for me. top notch service, top quality product everytime. maybe you should do more research on a product before you order it and decide that you don't like it shortly thereafter. if you don't have a valid issue or complaint about the item then you should have to pay shipping both ways and a hefty restocking fee just for being a moron
wth r u talking about -_-;; personal problem? no...I love ShineAuto too but it's just pissing me off because they still haven't reply me back yet. I'm the customer and it is my money. I did research and everything before I bought them. I just didn't like it because feeling of the look in the pictures and seeing it in real life is totally different. Some people may like it but I didn't like it, it was just my personal thought. And maybe you were lucky that you had top notch service, but not me. Calling me a moron doesn't make your beloving friend "ShineAuto" looks better
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Old 08-31-2011, 01:00 PM   #20 (permalink)
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wth r u talking about -_-;; personal problem? no...I love ShineAuto too but it's just pissing me off because they still haven't reply me back yet. I'm the customer and it is my money. I did research and everything before I bought them. I just didn't like it because feeling of the look in the pictures and seeing it in real life is totally different. Some people may like it but I didn't like it, it was just my personal thought. And maybe you were lucky that you had top notch service, but not me. Calling me a moron doesn't make your beloving friend "ShineAuto" looks better
their products speak for themselves, and your ignorance speaks for itself. no harm intended, but you are a customer I would rather not have.

good luck with your issue, I hope it gets resolved in a timely and professional manner.
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Old 08-31-2011, 01:13 PM   #21 (permalink)
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i wouldnt go as far as name calling, but this definitely is not an industry where "try it and return it" is accepted. unless i missed shineautos info-mercial where they offer you a full refund if you dont like it lol.

maybe they didnt refund you because they found nothing wrong with it and shipped it straight back to you?
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Old 08-31-2011, 02:09 PM   #22 (permalink)
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you mean walmart? hahaha.

yah, i personally would not want to buy something that was pre-opened by another customer. but if there's something wrong with the part i will be expecting a full refund.

i too think restocking charge is fair if there's nothing wrong with the product and one simply returned it due to watever reasons.
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Old 08-31-2011, 03:10 PM   #23 (permalink)
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Guys, lol I already emailed them before I return it saying "I want to return for the full refund" and they said "yes, it will be 100% refunded" and "send it back to their industry". That's why I returned it. Do you guys really think I just returned it without notifying them and complaining about the refund? No.
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Old 08-31-2011, 05:48 PM   #24 (permalink)
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I got my refund guys. problem solved
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