Cracked Head Gasket

mhcoss

Well guys just when you think it couldn't get anyworse... It does.

So I got that leak down test.. turns out the kit I got requires an external vacuum source which is not something I have laying around so I returned it.

Started up the car today and saw the plume of white smoke shoot out. Drove it to sherwood Nissan right then and there.

After speaking with the service rep I was warned I may have some "out of pocket expenses related to diagnosis etc."

I told them my car was under warranty and I will not be paying for anything. I also gave them a list of things that are wrong with the car (tpms, mirrors not working, head gasket).

The service manager came out to talk to me. He told me that if they determine the cause of failure to be from Erricksen Nissan's workmanship that the repair would be out of my pocket! How does that even make sense? I got warranty work from a licensed Nissan service center. How could I be responsible for the quality of their worksmanship in any way? If they did a bad job that is NISSAN'S problem not mine. My warranty clearly states I can take it to any Nissan dealership I want for warranty work and that they will restore it to factory spec. The service manager literally started arguing with me and wanted to know why I didn't take it back to Erricksen Nissan. I told him my results there should be reason enough I don't need to justify why I am not taking it back there.

Disgusted does not even begin to describe my impression of Nissan at this point.

DEpointfive0

FÙCK...

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GaleForce

Best to take it back to the original dealer, get in contact with the dealer principle, Nissan NA, media, social networking sites, etc. The squeaky wheel gets the grease. Don't stop until you get a suitable resolution.

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mhcoss

Really shouldn't matter what dealer I take it to.. My warranty states I can take it to any certified nissan dealership. Erricksen Nissan has a horrible reputation around Edmonton which I was initially unaware of.

DEpointfive0

PLEASE give me all your info so I can see what I can do

And did you try my twitter method?

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mhcoss

Yea they don't even respond to my tweets anymore lol. I'll let you know how it pans out.. I'm waiting for them to finish 'diagnosing' the car. I'll be contacting Nissan tomorrow.. I may take you up on that if Nissan gives me the run around again.

Red__Zed

complain to NNA corporate, it's all you can do. I'd probably let the other dealer fix it and let them try to enforce charging you for it...

It's really frustrating how frequently it seems we have to take it above the dealer level to get issues resolved properly, but at least NNA isn't terrible to deal with

mhcoss

Yeah.. It just blows my mind that the service manager would even consider trying to tell me that I would have to pay for shoddy worksmanship from a licensed Nissan service center..... What planet do they come form that that makes sense on? My warranty doesn't say anywhere I'm on the hook when they **** up.

Mitco39

Amazing man. Sorry to hear about all this :/

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IDZRVIT

You made a warranty claim and the dealer botched the repair. Nissan paid that dealer for the warranty work. Seeing the dealer botched the repair, you still have to take it back to them to fix the faulty work. Nissan is not going to pay out for the same claim at another dealer because the dealer who botched the work must now fix it at their expense, not Nissan's. That is what the Sherwood dealer was telling you. Have you contacted CAMVAP as I suggested? Sorry for your woes but this is reality, like it or not.

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mhcoss

I made a huge mistake buying a nissan I guess. Either way Erricksen Nissan is never touching my car again they can bicker about who pays for what but they don't need to concern me with it. If your reading this Nissan just fix my damn car without trying to scam me out of my warranty

b15

Wow talk about bad luck. You obviously dislike the car and brand, why not just bite the bullet and trade it. I'm surprised Canadia doesn't have any lemon laws.

IDZRVIT

We have CAMVAP for those who wish to use it. It works if your truly being dicked over.

Nissan is not going to pay for the same work twice. The dealer must now correct their shoddy repair if that is what happened as we're only getting one side of the story. It sounds like the OP has burned the bridge with the dealer. Too bad. The Z is a great car.

Edit: I don't believe the OP's car is a lemon so even if we had a lemon law, it doesn't apply here, just yet.

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'13 CTS-V Coupe: 6.2L LSA, 556HP

mhcoss

Sounds like you are trying to put this on me somehow? I didnt burn any bridge..

Just receieved word from the new dealership. Multiple coolant leaks.. multiple oil leaks. Yeah. Why would I let such an incompetent shop touch my car again. Either way im escalating to nissan. Ill be amazed if this car ever runs trouble free lol

b15

Agreed. I wouldn't leave my car for any work at that dealer again. It's one thing when you have some minor repairs and there's a fluke, but it sounds like that dealer basically re-built an engine incorrectly. Nissan should take accountability. At the end of the day, their dealers represent them and the fact that they'd allow a franchise get away with such shoddy work is disconcerting.