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Z1 front adjustable camber arms

Just received an email with tracking. Pleased to see that they shipped today and mine will be at my door tomorrow. Crapy situation but I'm glad its being resolved quickly.

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Old 04-26-2016, 07:16 PM   #76 (permalink)
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Just received an email with tracking. Pleased to see that they shipped today and mine will be at my door tomorrow. Crapy situation but I'm glad its being resolved quickly. To those who experienced a failure I hope you get reimbursed in some form. Hopefully get new joints installed this week and will still continue to check them every 100 or so miles like the previous ones.
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Old 04-27-2016, 11:12 AM   #77 (permalink)
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I have received an Email from Spencer Hutchins with Z1, letting me know they are sorry for what happened with their Control arms. He asked for the bill for my shop costs and any towing expenses and will make it right.
This is a great sign that they take responsibility, and want to take care of us in the Z community.
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Old 04-27-2016, 03:39 PM   #78 (permalink)
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Quote:
Originally Posted by wideglideleon View Post
I have received an Email from Spencer Hutchins with Z1, letting me know they are sorry for what happened with their Control arms. He asked for the bill for my shop costs and any towing expenses and will make it right.
This is a great sign that they take responsibility, and want to take care of us in the Z community.
I got the same.
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Old 04-27-2016, 06:40 PM   #79 (permalink)
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Quote:
Originally Posted by wideglideleon View Post
I have received an Email from Spencer Hutchins with Z1, letting me know they are sorry for what happened with their Control arms. He asked for the bill for my shop costs and any towing expenses and will make it right.
This is a great sign that they take responsibility, and want to take care of us in the Z community.
Quote:
Originally Posted by RumbleFish View Post
I got the same.

Very cool. And so they will continue to have my business.

YzGyz
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Old 04-27-2016, 09:21 PM   #80 (permalink)
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new bolts, loctite & instructions arrived today.
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Old 04-28-2016, 12:11 AM   #81 (permalink)
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Same here, bolts and Loctite with instructions arived today.
Looks like they are doing the right thing.
New Product problem arises, they handle it professionally.
I will continue to do buisness with them.
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Old 04-28-2016, 02:00 AM   #82 (permalink)
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That makes me feel comfortable with purchasing these FUCA's now. Keep us posted on any new developments with these arms.
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Old 04-28-2016, 10:53 AM   #83 (permalink)
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Quote:
Originally Posted by wideglideleon View Post

Same here, bolts and Loctite with instructions arived today.
Looks like they are doing the right thing.
New Product problem arises, they handle it professionally.
I will continue to do buisness with them.
The letter irritated me a bit as it pointed the blame to the owner and installer not to them insufficiently assembling the joint.
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Old 04-28-2016, 05:48 PM   #84 (permalink)
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I agree that the wording made it appear that the customers and or the technicians that installed the arms were at fault.
I Emailed Spencer at Z1 with the same thoughts.
Quote:
Thanks for your prompt action on this defect.
I am glad your company has been quick to come up with what seems to be the solution

I have to say the letter I received with the new bolts and Loctite seemed to put the blame on us customers, and or the technicians that
did the work on our vehicles. Neither I nor the technicians that did my alignment disassembled the heim/ball joint that came pre-assembled from Z1.
I was offended that it was worded that way!

Feel free to contact me if you have any questions about how the parts were installed or what happened with my vehicle.
Here is his response to that statement.
Quote:
Also yes I agree the wording on the letter with the replacement parts was poor. I believe it was one of those things put together in a hurry by one of my coworkers while I was out.
Regards,
Spencer Hutchins

Sales Manager
with that said I feel they did the right thing.
As it is with new products sometimes there are unforeseen issues that can turn up.
It's how they deal with these problems that make them a good company or not.
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Old 04-30-2016, 01:35 PM   #85 (permalink)
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I sent Spencer the invoice for updating the FUCA's...$40 @ Specialty Z

Spencer is crediting back the $40 top my credit card.
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Old 05-08-2016, 05:08 PM   #86 (permalink)
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Glad to see they're working on getting these problems corrected. I was about to pull the trigger on these then all the problems popped up. Voodoo just released their from arms but at more than double the cost! I might still go with Z1 because I just need something to get me back to spec, I don't plan on tracking.
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Old 05-08-2016, 06:14 PM   #87 (permalink)
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My drivers side is making clunking noise AGAIN.
Great!, I have to get in to the shop and have them look at it AGAIN!
This is getting old and inconvient as hell being my only means of transport.
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Old 05-09-2016, 06:23 AM   #88 (permalink)
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Quote:
Originally Posted by wideglideleon View Post
My drivers side is making clunking noise AGAIN.
Great!, I have to get in to the shop and have them look at it AGAIN!
This is getting old and inconvient as hell being my only means of transport.
Oh no, not again ?......
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Old 05-09-2016, 06:24 AM   #89 (permalink)
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My arms started making the same noise again..... But not as bad so I just not going mess with it at this point...
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Old 05-09-2016, 01:43 PM   #90 (permalink)
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Got to check it last evening and yes the bolt had backed out AGAIN.
I replaced the bolt and used copious amounts of the thread locker Z1 sent me.

Arrggh I will be contacting Z1 again to see what they say about this on going issue.

This is not something I want to have to worry about and redo over and over again.
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