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How did this turn into a fedex versus ups thread ??
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#2 (permalink) |
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Honestly ya your situation sucks but what more do you really expect to be said? It seems as though Chris has done as much as possible to make up for any wrongdoing. As a normally demanding customer, I can relate to your situation but from here you just gotta be civil, patient and understanding. It just makes the situation that much easier to deal with.
Ibtl
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#3 (permalink) | |
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#4 (permalink) |
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Well, technically none of us "get it" as we are not aware of the details behind the issue like you are.
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#5 (permalink) |
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If a vendor is working with us to resolve an issue, the least we can do is to be patient with them and give them an opportunity to make things right. Once we get on a public forum and post our frustrations and discontent, it's easily interpreted as trying to bathmouth and hurt the vendor's business.
Also, there are worse vendors on this forum who do not pick up the phone, return calls, or live up to their timelines, but forum members continue to give them the benefit of the doubt. I've found that when vendors make mistakes, if we are civil and patient they will often go above and beyond to rectify the situations. I'm sorry about your wheels OP. Just work with Chris so you can be happy with your purchase at the end of the day.
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#6 (permalink) | |
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#7 (permalink) |
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Everyone is wrong, you are right...
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87' Honda Civic Hatchback: Kaput @ 288,000 miles, 90' Toyota Celica: Kaput @ 175,000 miles, 93' Mitsubishi 3000GT VR4: Kaput @ 138,000 miles, 06' Scion Tc: Traded in @ 64,000 miles, 10' Nissan 370z: Traded in @ 25,000 miles, 12' Subaru Impreza Sti: Current. |
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#8 (permalink) | ||||||
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1. Your wheels are not to the quality you requested, which you claim is from the manufacturer 'dragging them against the ground' to which you have no proof. 2. It has taken longer than you were told you'd wait. 3. It's only cost you the price of initial purchase and shipping, not the multiple return shipping costs... 4. You say Chris@WDO is not the culprit, yet the thread is titled 'WheelsDirect Experience' So if your argument is not against Wheels Direct, why name the thread that? 5. Chris has repeatedly claimed to have done everything he can to assist you, and work as a middleman to resolve this issue. And although you continue to comment that it's not against him, the issue still remains that you do say that he personally oversaw the wheels being packaged and that he must have either a. let them go through to you as is, or b. he blatantly lies saying he saw them prior to shipping. Which one sounds better? It's not that people 'don't get' your situation, it's just hard to see the truth through the fog of details. 99% of us aside from yourself, Chris and FS don't know every detail of what's going on, but it looks like from the outside that this thread was made extremely premature, and that there isn't a clear and defined problem here. Being a premium member, I recommend you close this thread and/or delete it and take this matter to PM's between yourself, Chris and/or FS to get this matter resolved.
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#9 (permalink) |
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Youre welcome. You know at first I was sympathetic to your situation. Having read over the last 4 pages of your posts, I can't blame Chris for passing you onto FS. I wouldnt want to help someone that makes the solution more difficult either. If it was your goal to show that this whole ordeal could have worked itself out if you didn't come here and badmouth a good vendor, you have succeeded. I say this again. GOOD LUCK!
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#10 (permalink) | |
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#11 (permalink) |
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87' Honda Civic Hatchback: Kaput @ 288,000 miles, 90' Toyota Celica: Kaput @ 175,000 miles, 93' Mitsubishi 3000GT VR4: Kaput @ 138,000 miles, 06' Scion Tc: Traded in @ 64,000 miles, 10' Nissan 370z: Traded in @ 25,000 miles, 12' Subaru Impreza Sti: Current. |
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