WheelsDirect Experience

christian370z · 03-16-2011, 03:03 PM

Quote:

Originally Posted by NeverBoneStck

Thats right .. I will not close it ! 3 mnths to get the wheels. Another mnth to ship have them fixed . Received the wheels and so far 3 of the 4 are fcked up . Still waiting on the 4th which will be here Thurs. Who knows what the condition will be. Remember they were not like this when I received them . If I want new wheels I have to wait for another 3 mnths . They do not offer refunds . So the only option is to wait however long it takes to get these wheels. So a total of 7 mnths and hoping there is No issues with the replacement wheels..

The thing that is a bit perplexing is that Forged Specialties seems to consistently deliver top quality wheels, but your wheels seem to have repeat issues. Maybe there is some contamination issues that occurred during the painting process? The paint problem is one thing, scratches on the outside of the wheel cannot be narrowed to the supplier when wheels get shipped with all other large freight and therefore are subject to more abuse.

That said, I highly doubt they would purposefully damage your wheels as I can almost guarantee you they don't exactly like having wheels returned to them. To suggest that is a bit preposterous, what is their motivation to send you damaged wheels and damage their pretty good repution? I can't see any reason why they would.

Chris_1 · 03-16-2011, 03:37 PM

Wow this has gotten a bit out of control. Guys neverbonestock is not a bad guy, he just is frustrated. Dealing with 3 piece for the years I have been, honestly when their is an issue its NEVER an easy process. I can understand if its a cast wheel where I can send a replacement, but custom offsets/brake clearances, etc. are why we pay what we pay for higher quality custom wheels.

Like I said before I have been talking with neverbonestock everyday, more then twice a day. He has my cell phone, 2 emails and this site to find me. I am not running and yes Forged Specialties contacted him, actually the owner himself from what I understand.

Everyone is aware of the situation and everything that can be done is being done. Since this has to be public, right now we are waiting on word from Ups for the claim. Honestly they have never covered wheels, and I have filed claims with them before so they are pretty unfair when its their fault and never admit it. THey did it, b/c frankly first time is a charm in my eyes so I am waiting. I also am waiting on pictures of each wheel and specific damage per wheel from NBS, so things are being handled, just cant be fixed quickly.

XwChriswX · 03-16-2011, 03:44 PM

More reason this thread should 1. have never been made and 2. locked/deleted.

kenchan · 03-16-2011, 03:48 PM

the scratches might be UPS, but the paint appears to be a manufacturing defect...

give him is money back in full or commit to timiing when you can fix and ship out. you owe him that much minimum. otherwise people will just buy 3pc wheels from other vendors, other manufacturers.

just saying.

COD4 · 03-16-2011, 04:53 PM

Quote:

Originally Posted by XwChriswX

More reason this thread should 1. have never been made and 2. locked/deleted.

+++++++++++++++++++++++1...

what a waste of bandwith lol. :x

NewYorkJon34 · 03-16-2011, 05:13 PM

Hey Chris it's good to see your Internet is finally back up, lol but sad to see the trouble your having to go through. Going out of your way like you did really does show your great customer service.

Chris_1 · 03-16-2011, 05:19 PM

Quote:

Originally Posted by kenchan

the scratches might be UPS, but the paint appears to be a manufacturing defect...

give him is money back in full or commit to timiing when you can fix and ship out. you owe him that much minimum. otherwise people will just buy 3pc wheels from other vendors, other manufacturers.

just saying.

No manufacturer gives refunds, if they have a problem they will fix it. He is being given all the info I can give him, I just dont have time to post here and explain this situation twice, no offense to you guys.

I am trying to work at it, the manufacturer had a defect and they had a local guy that they have used to do wheels fix it. Apparently it dried incorrectly and they have decided to literally refinish all the centers. They are also going to replace the damaged lips, and barrels no matter what even if UPS doesnt come clean. Its just reality is, if ups at minimum covers the damage for 2 wheels at least that helps in the shipping cost.

The manufacturer is having me send back the wheels to them and have them refinished and repaired, or if they can get the aluminum in time they will make 3 new wheels and do a swap. Like I said, these threads dont help and no one knows everything in the back end, so having to explain it to defend myself is a bit odd. I just want happy customers, I am trying to help out as best I can, but time is what is needed. I dont feel that rushing them is a good idea also.

XwChriswX · 03-16-2011, 05:57 PM

Quote:

Originally Posted by Chris@WheelsDirectOnline.com

No manufacturer gives refunds, if they have a problem they will fix it. He is being given all the info I can give him, I just dont have time to post here and explain this situation twice, no offense to you guys.

I am trying to work at it, the manufacturer had a defect and they had a local guy that they have used to do wheels fix it. Apparently it dried incorrectly and they have decided to literally refinish all the centers. They are also going to replace the damaged lips, and barrels no matter what even if UPS doesnt come clean. Its just reality is, if ups at minimum covers the damage for 2 wheels at least that helps in the shipping cost.

The manufacturer is having me send back the wheels to them and have them refinished and repaired, or if they can get the aluminum in time they will make 3 new wheels and do a swap. Like I said, these threads dont help and no one knows everything in the back end, so having to explain it to defend myself is a bit odd. I just want happy customers, I am trying to help out as best I can, but time is what is needed. I dont feel that rushing them is a good idea also.

Hmm, maybe I'm seeing a common trait amongst Chris'...

03-16-2011, 03:44 PM	#78 (permalink)
XwChriswX WFLYIDNNE Join Date: Jul 2009 Location: In The Fastlane Posts: 50,648 Drives: 02 GDB WRX Rep Power: 451	More reason this thread should 1. have never been made and 2. locked/deleted. __________________ Bonnie - Stage 2, Audio build coming this fall! R.I.P. Abby 3/29/10 - 3/30/14

03-16-2011, 05:13 PM	#81 (permalink)
NewYorkJon34 A True Z Fanatic Join Date: Jun 2009 Location: Naples, Florida Posts: 3,041 Drives: 09 Fairlady Z Rep Power: 1064	Hey Chris it's good to see your Internet is finally back up, lol but sad to see the trouble your having to go through. Going out of your way like you did really does show your great customer service. Last edited by NewYorkJon34; 03-16-2011 at 05:16 PM.

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03-16-2011, 03:37 PM	#77 (permalink)
Chris_1 Track Member Join Date: Mar 2010 Location: Statewide Posts: 838 Drives: Nissan 370Z Roadster Rep Power: 16	Wow this has gotten a bit out of control. Guys neverbonestock is not a bad guy, he just is frustrated. Dealing with 3 piece for the years I have been, honestly when their is an issue its NEVER an easy process. I can understand if its a cast wheel where I can send a replacement, but custom offsets/brake clearances, etc. are why we pay what we pay for higher quality custom wheels. Like I said before I have been talking with neverbonestock everyday, more then twice a day. He has my cell phone, 2 emails and this site to find me. I am not running and yes Forged Specialties contacted him, actually the owner himself from what I understand. Everyone is aware of the situation and everything that can be done is being done. Since this has to be public, right now we are waiting on word from Ups for the claim. Honestly they have never covered wheels, and I have filed claims with them before so they are pretty unfair when its their fault and never admit it. THey did it, b/c frankly first time is a charm in my eyes so I am waiting. I also am waiting on pictures of each wheel and specific damage per wheel from NBS, so things are being handled, just cant be fixed quickly.

03-16-2011, 03:48 PM	#79 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141520	the scratches might be UPS, but the paint appears to be a manufacturing defect... give him is money back in full or commit to timiing when you can fix and ship out. you owe him that much minimum. otherwise people will just buy 3pc wheels from other vendors, other manufacturers. just saying.