WheelsDirect Experience

370Z JT · 03-16-2011, 02:38 AM

How many chances should a vendor get to rectify a problem?

NeverBoneStck · 03-16-2011, 03:20 AM

Quote:

Originally Posted by 370zFORme!!

Youre welcome. You know at first I was sympathetic to your situation. Having read over the last 4 pages of your posts, I can't blame Chris for passing you onto FS. I wouldnt want to help someone that makes the solution more difficult either. If it was your goal to show that this whole ordeal could have worked itself out if you didn't come here and badmouth a good vendor, you have succeeded. I say this again. GOOD LUCK!

Like I said .....

370zFORme!! · 03-16-2011, 03:25 AM

Quote:

Originally Posted by NeverBoneStck

Like I said .....

No thanks I'll be here all night!

NeverBoneStck · 03-16-2011, 03:31 AM

Quote:

Originally Posted by Z1804

If a vendor is working with us to resolve an issue, the least we can do is to be patient with them and give them an opportunity to make things right. Once we get on a public forum and post our frustrations and discontent, it's easily interpreted as trying to bathmouth and hurt the vendor's business.

Also, there are worse vendors on this forum who do not pick up the phone, return calls, or live up to their timelines, but forum members continue to give them the benefit of the doubt. I've found that when vendors make mistakes, if we are civil and patient they will often go above and beyond to rectify the situations.

I'm sorry about your wheels OP. Just work with Chris so you can be happy with your purchase at the end of the day.

Well put ..How many days are in 4 mnths ?? Now add 3 more mnths .. How many days is that ???? What is the total ??? Now lets throw in over $3000.00 of your money in the mix .. Any questions ??? You have seem to miss the point !!!!!

370zFORme!! · 03-16-2011, 03:35 AM

Quote:

Originally Posted by NeverBoneStck

Well put ..How many days are in 4 mnths ?? Now add 3 more mnths .. How many days is that ???? What is the total ??? Now lets throw in over $3000.00 of your money in the mix .. Any questions ??? You have seem to miss the point !!!!!

Everyone is wrong, you are right...

wh1te370z · 03-16-2011, 10:55 AM

I used to be like that. get all frustrated about what was going on. But in all honesty, sh1t happens bro. Something prob happened to the wheels while being shipped and its not Chris' fault. And he is doing everything he possibly can to fix the situation. Yes it suck you spend a lot of money on wheels and its taking forever to get them but its life dude. Like i just bought two tires for my car and they charged me twice for them and now i have like 100 bux in the bank with bills to pay. But no matter how much i b1tch and complain its not gona go any faster. Just relax youll get your wheels. (yes i live life on the edge in my bank account

) lol

XwChriswX · 03-16-2011, 12:23 PM

Quote:

Originally Posted by NeverBoneStck

So I ordered Forged Specialties Wheels from Chris with a eta of 3 mnths for delivery. No problem as these are being shipped from over seas. I received the wheels and there was some issues with the finish .. Called Chris and he said he would take care of it and I sent them back . He paid for the shipping . Received them today and OMFG.. They are worse than before .. I am so disappointed in this whole experience . I have put nothing but Volks on my cars for the past 8 yrs without one single issue . Forged Specialties nothing but issues.. Chris looked at these before they shipped . They are filthy . They were packaged horribly so there would be NO or minimize shipping damage and the pics speak for themselves... Uploading now ..

Quote:

Originally Posted by NeverBoneStck

They were drug over concrete. Its so obvious that NO care was taken in regards to these wheels ...

Quote:

Originally Posted by NeverBoneStck

Chris I have Nothing against you .... Honestly this is a drag.. What is there to resolve ?? The wheels arrived Filthy . If they were shipped and packaged nicely there would be no barrel damage. There are so many scratches and nicks in the chrome. Also the new finish is one of the front wheels . I havent unboxed the rears yet ...

Quote:

Originally Posted by NeverBoneStck

The first time was not due to packaging. It was a finish issue..

Quote:

Originally Posted by NeverBoneStck

Remember Chris I am not throwing u under the bus. This has to do with forged specialties and they should of ate the shipping . Not you. U act like u r forged specialties.

Quote:

Originally Posted by NeverBoneStck

Well put ..How many days are in 4 mnths ?? Now add 3 more mnths .. How many days is that ???? What is the total ??? Now lets throw in over $3000.00 of your money in the mix .. Any questions ??? You have seem to miss the point !!!!!

So in short, we can summarize:

1. Your wheels are not to the quality you requested, which you claim is from the manufacturer 'dragging them against the ground' to which you have no proof.

2. It has taken longer than you were told you'd wait.

3. It's only cost you the price of initial purchase and shipping, not the multiple return shipping costs...

4. You say Chris@WDO is not the culprit, yet the thread is titled 'WheelsDirect Experience' So if your argument is not against Wheels Direct, why name the thread that?

5. Chris has repeatedly claimed to have done everything he can to assist you, and work as a middleman to resolve this issue. And although you continue to comment that it's not against him, the issue still remains that you do say that he personally oversaw the wheels being packaged and that he must have either a. let them go through to you as is, or b. he blatantly lies saying he saw them prior to shipping. Which one sounds better?

It's not that people 'don't get' your situation, it's just hard to see the truth through the fog of details. 99% of us aside from yourself, Chris and FS don't know every detail of what's going on, but it looks like from the outside that this thread was made extremely premature, and that there isn't a clear and defined problem here. Being a premium member, I recommend you close this thread and/or delete it and take this matter to PM's between yourself, Chris and/or FS to get this matter resolved.

whoLEEoh · 03-16-2011, 01:00 PM

Quote:

Originally Posted by XwChriswX

So in short, we can summarize:

1. Your wheels are not to the quality you requested, which you claim is from the manufacturer 'dragging them against the ground' to which you have no proof.

2. It has taken longer than you were told you'd wait.

3. It's only cost you the price of initial purchase and shipping, not the multiple return shipping costs...

4. You say Chris@WDO is not the culprit, yet the thread is titled 'WheelsDirect Experience' So if your argument is not against Wheels Direct, why name the thread that?

5. Chris has repeatedly claimed to have done everything he can to assist you, and work as a middleman to resolve this issue. And although you continue to comment that it's not against him, the issue still remains that you do say that he personally oversaw the wheels being packaged and that he must have either a. let them go through to you as is, or b. he blatantly lies saying he saw them prior to shipping. Which one sounds better?

It's not that people 'don't get' your situation, it's just hard to see the truth through the fog of details. 99% of us aside from yourself, Chris and FS don't know every detail of what's going on, but it looks like from the outside that this thread was made extremely premature, and that there isn't a clear and defined problem here. Being a premium member, I recommend you close this thread and/or delete it and take this matter to PM's between yourself, Chris and/or FS to get this matter resolved.

he wont close this thread because

1. This is an attention thread.
2. This is entertaining and funny.
3. fedex > UPS.

but in all seriousness if i was out 3k+ i would be extremely pissed. BUT YOUR NOT OUT 3K...they are still working with u and showing u that they are there for you...just give them some time and all these months your adding up dont make sense...takes 3 months to get the wheels...u send them back they paint and re sent it...that takes about 2-3 weeks...where do u get the extra 3 months 1 week? from 4 months extra...OOOO ANNNND

NeverBoneStck · 03-16-2011, 01:13 PM

Quote:

Originally Posted by whoLEEoh

he wont close this thread because

1. This is an attention thread.
2. This is entertaining and funny.
3. fedex > UPS.

but in all seriousness if i was out 3k+ i would be extremely pissed. BUT YOUR NOT OUT 3K...they are still working with u and showing u that they are there for you...just give them some time and all these months your adding up dont make sense...takes 3 months to get the wheels...u send them back they paint and re sent it...that takes about 2-3 weeks...where do u get the extra 3 months 1 week? from 4 months extra...OOOO ANNNND

Thats right .. I will not close it ! 3 mnths to get the wheels. Another mnth to ship have them fixed . Received the wheels and so far 3 of the 4 are fcked up . Still waiting on the 4th which will be here Thurs. Who knows what the condition will be. Remember they were not like this when I received them . If I want new wheels I have to wait for another 3 mnths . They do not offer refunds . So the only option is to wait however long it takes to get these wheels. So a total of 7 mnths and hoping there is No issues with the replacement wheels..

NeverBoneStck · 03-16-2011, 01:15 PM

Quote:

Originally Posted by XwChriswX

So in short, we can summarize:

1. Your wheels are not to the quality you requested, which you claim is from the manufacturer 'dragging them against the ground' to which you have no proof.

2. It has taken longer than you were told you'd wait.

3. It's only cost you the price of initial purchase and shipping, not the multiple return shipping costs...

4. You say Chris@WDO is not the culprit, yet the thread is titled 'WheelsDirect Experience' So if your argument is not against Wheels Direct, why name the thread that?

5. Chris has repeatedly claimed to have done everything he can to assist you, and work as a middleman to resolve this issue. And although you continue to comment that it's not against him, the issue still remains that you do say that he personally oversaw the wheels being packaged and that he must have either a. let them go through to you as is, or b. he blatantly lies saying he saw them prior to shipping. Which one sounds better?

It's not that people 'don't get' your situation, it's just hard to see the truth through the fog of details. 99% of us aside from yourself, Chris and FS don't know every detail of what's going on, but it looks like from the outside that this thread was made extremely premature, and that there isn't a clear and defined problem here. Being a premium member, I recommend you close this thread and/or delete it and take this matter to PM's between yourself, Chris and/or FS to get this matter resolved.

XwChriswX · 03-16-2011, 01:19 PM

Quote:

Originally Posted by NeverBoneStck

Thats right .. I will not close it ! 3 mnths to get the wheels. Another mnth to ship have them fixed . Received the wheels and so far 3 of the 4 are fcked up . Still waiting on the 4th which will be here Thurs. Who knows what the condition will be. Remember they were not like this when I received them . If I want new wheels I have to wait for another 3 mnths . They do not offer refunds . So the only option is to wait however long it takes to get these wheels. So a total of 7 mnths and hoping there is No issues with the replacement wheels..

Maybe you'd like to talk to Caravanshaka about his ordeal with Forgestar. You're not the first to go through a situation like this. It happens. And you can

all you want, but that doesn't deny the fact those points are valid.

370Z JT · 03-16-2011, 01:27 PM

So has forged specialties contacted you yet?

Red__Zed · 03-16-2011, 01:27 PM

Everybody posting about how NeverBoneStock is an attention whore should just stop posting in the thread. If that's what you believe, you shouldn't be giving him the attention he wants.

For NBS, you should probably only post a thread like this after you've given up on dealing with the Vendor. I understand your frustration, and I've been there before, but if they are still working with you, you shouldn't post up until it is either resolved, or not. That way people get the whole story at one time.

370zFORme!! · 03-16-2011, 01:31 PM

I'm actually surprised AK hasn't closed this yet.

wh1te370z · 03-16-2011, 02:06 PM

Quote:

Originally Posted by 370zFORme!!

I'm actually surprised AK hasn't closed this yet.

03-16-2011, 02:38 AM	#61 (permalink)
370Z JT A True Z Fanatic Join Date: Jan 2010 Location: United States Posts: 2,905 Drives: 370Z PW 7AT Rep Power: 378	How many chances should a vendor get to rectify a problem? __________________ Click for My Journal Top Secret \| EVO-R \| Fujimura Auto \| Shine Auto \| Seibon \| MRWorks \| Swift \| SPC \| SSR \| UpRev \| Project Kics \| NST \| Titek \| Eibach \| Nismo \| Whiteline \| Quaife \| Invidia \| Fly1 \| CF Element \| Carbon Signal

03-16-2011, 10:55 AM	#66 (permalink)
wh1te370z Track Member Join Date: Jul 2010 Location: New York, Long Island Posts: 559 Drives: PW Base Sport 6 Spd Rep Power: 15	I used to be like that. get all frustrated about what was going on. But in all honesty, sh1t happens bro. Something prob happened to the wheels while being shipped and its not Chris' fault. And he is doing everything he possibly can to fix the situation. Yes it suck you spend a lot of money on wheels and its taking forever to get them but its life dude. Like i just bought two tires for my car and they charged me twice for them and now i have like 100 bux in the bank with bills to pay. But no matter how much i b1tch and complain its not gona go any faster. Just relax youll get your wheels. (yes i live life on the edge in my bank account ) lol __________________ 1998 BMW 328is... Track Build 2010 White 370z.... sold

03-16-2011, 01:27 PM	#72 (permalink)
370Z JT A True Z Fanatic Join Date: Jan 2010 Location: United States Posts: 2,905 Drives: 370Z PW 7AT Rep Power: 378	So has forged specialties contacted you yet? __________________ Click for My Journal Top Secret \| EVO-R \| Fujimura Auto \| Shine Auto \| Seibon \| MRWorks \| Swift \| SPC \| SSR \| UpRev \| Project Kics \| NST \| Titek \| Eibach \| Nismo \| Whiteline \| Quaife \| Invidia \| Fly1 \| CF Element \| Carbon Signal

03-16-2011, 01:31 PM	#74 (permalink)
370zFORme!! Premium Member Join Date: Mar 2010 Location: SoCal Posts: 1,459 Drives: 2012 6MT STiffy Rep Power: 17	I'm actually surprised AK hasn't closed this yet. __________________ 87' Honda Civic Hatchback: Kaput @ 288,000 miles, 90' Toyota Celica: Kaput @ 175,000 miles, 93' Mitsubishi 3000GT VR4: Kaput @ 138,000 miles, 06' Scion Tc: Traded in @ 64,000 miles, 10' Nissan 370z: Traded in @ 25,000 miles, 12' Subaru Impreza Sti: Current.

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03-16-2011, 01:27 PM	#73 (permalink)
Red__Zed A True Z Fanatic Join Date: Jul 2010 Location: window seat Posts: 28,940 Drives: Mostly on two wheels Rep Power: 119	Everybody posting about how NeverBoneStock is an attention whore should just stop posting in the thread. If that's what you believe, you shouldn't be giving him the attention he wants. For NBS, you should probably only post a thread like this after you've given up on dealing with the Vendor. I understand your frustration, and I've been there before, but if they are still working with you, you shouldn't post up until it is either resolved, or not. That way people get the whole story at one time.