WheelsDirect Experience

370Z JT · 03-16-2011, 01:27 PM

So has forged specialties contacted you yet?

Red__Zed · 03-16-2011, 01:27 PM

Everybody posting about how NeverBoneStock is an attention whore should just stop posting in the thread. If that's what you believe, you shouldn't be giving him the attention he wants.

For NBS, you should probably only post a thread like this after you've given up on dealing with the Vendor. I understand your frustration, and I've been there before, but if they are still working with you, you shouldn't post up until it is either resolved, or not. That way people get the whole story at one time.

370zFORme!! · 03-16-2011, 01:31 PM

I'm actually surprised AK hasn't closed this yet.

wh1te370z · 03-16-2011, 02:06 PM

Quote:

Originally Posted by 370zFORme!!

I'm actually surprised AK hasn't closed this yet.

Chris_1 · 03-16-2011, 03:37 PM

Wow this has gotten a bit out of control. Guys neverbonestock is not a bad guy, he just is frustrated. Dealing with 3 piece for the years I have been, honestly when their is an issue its NEVER an easy process. I can understand if its a cast wheel where I can send a replacement, but custom offsets/brake clearances, etc. are why we pay what we pay for higher quality custom wheels.

Like I said before I have been talking with neverbonestock everyday, more then twice a day. He has my cell phone, 2 emails and this site to find me. I am not running and yes Forged Specialties contacted him, actually the owner himself from what I understand.

Everyone is aware of the situation and everything that can be done is being done. Since this has to be public, right now we are waiting on word from Ups for the claim. Honestly they have never covered wheels, and I have filed claims with them before so they are pretty unfair when its their fault and never admit it. THey did it, b/c frankly first time is a charm in my eyes so I am waiting. I also am waiting on pictures of each wheel and specific damage per wheel from NBS, so things are being handled, just cant be fixed quickly.

XwChriswX · 03-16-2011, 03:44 PM

More reason this thread should 1. have never been made and 2. locked/deleted.

COD4 · 03-16-2011, 04:53 PM

Quote:

Originally Posted by XwChriswX

More reason this thread should 1. have never been made and 2. locked/deleted.

+++++++++++++++++++++++1...

what a waste of bandwith lol. :x

kenchan · 03-16-2011, 03:48 PM

the scratches might be UPS, but the paint appears to be a manufacturing defect...

give him is money back in full or commit to timiing when you can fix and ship out. you owe him that much minimum. otherwise people will just buy 3pc wheels from other vendors, other manufacturers.

just saying.

Chris_1 · 03-16-2011, 05:19 PM

Quote:

Originally Posted by kenchan

the scratches might be UPS, but the paint appears to be a manufacturing defect...

give him is money back in full or commit to timiing when you can fix and ship out. you owe him that much minimum. otherwise people will just buy 3pc wheels from other vendors, other manufacturers.

just saying.

No manufacturer gives refunds, if they have a problem they will fix it. He is being given all the info I can give him, I just dont have time to post here and explain this situation twice, no offense to you guys.

I am trying to work at it, the manufacturer had a defect and they had a local guy that they have used to do wheels fix it. Apparently it dried incorrectly and they have decided to literally refinish all the centers. They are also going to replace the damaged lips, and barrels no matter what even if UPS doesnt come clean. Its just reality is, if ups at minimum covers the damage for 2 wheels at least that helps in the shipping cost.

The manufacturer is having me send back the wheels to them and have them refinished and repaired, or if they can get the aluminum in time they will make 3 new wheels and do a swap. Like I said, these threads dont help and no one knows everything in the back end, so having to explain it to defend myself is a bit odd. I just want happy customers, I am trying to help out as best I can, but time is what is needed. I dont feel that rushing them is a good idea also.

XwChriswX · 03-16-2011, 05:57 PM

Quote:

Originally Posted by Chris@WheelsDirectOnline.com

No manufacturer gives refunds, if they have a problem they will fix it. He is being given all the info I can give him, I just dont have time to post here and explain this situation twice, no offense to you guys.

I am trying to work at it, the manufacturer had a defect and they had a local guy that they have used to do wheels fix it. Apparently it dried incorrectly and they have decided to literally refinish all the centers. They are also going to replace the damaged lips, and barrels no matter what even if UPS doesnt come clean. Its just reality is, if ups at minimum covers the damage for 2 wheels at least that helps in the shipping cost.

The manufacturer is having me send back the wheels to them and have them refinished and repaired, or if they can get the aluminum in time they will make 3 new wheels and do a swap. Like I said, these threads dont help and no one knows everything in the back end, so having to explain it to defend myself is a bit odd. I just want happy customers, I am trying to help out as best I can, but time is what is needed. I dont feel that rushing them is a good idea also.

Hmm, maybe I'm seeing a common trait amongst Chris'...

NewYorkJon34 · 03-16-2011, 05:13 PM

Hey Chris it's good to see your Internet is finally back up, lol but sad to see the trouble your having to go through. Going out of your way like you did really does show your great customer service.

03-16-2011, 01:27 PM	#1 (permalink)
370Z JT A True Z Fanatic Join Date: Jan 2010 Location: United States Posts: 2,905 Drives: 370Z PW 7AT Rep Power: 379	So has forged specialties contacted you yet? __________________ Click for My Journal Top Secret \| EVO-R \| Fujimura Auto \| Shine Auto \| Seibon \| MRWorks \| Swift \| SPC \| SSR \| UpRev \| Project Kics \| NST \| Titek \| Eibach \| Nismo \| Whiteline \| Quaife \| Invidia \| Fly1 \| CF Element \| Carbon Signal

03-16-2011, 01:31 PM	#3 (permalink)
370zFORme!! Premium Member Join Date: Mar 2010 Location: SoCal Posts: 1,459 Drives: 2012 6MT STiffy Rep Power: 18	I'm actually surprised AK hasn't closed this yet. __________________ 87' Honda Civic Hatchback: Kaput @ 288,000 miles, 90' Toyota Celica: Kaput @ 175,000 miles, 93' Mitsubishi 3000GT VR4: Kaput @ 138,000 miles, 06' Scion Tc: Traded in @ 64,000 miles, 10' Nissan 370z: Traded in @ 25,000 miles, 12' Subaru Impreza Sti: Current.

03-16-2011, 03:44 PM	#6 (permalink)
XwChriswX WFLYIDNNE Join Date: Jul 2009 Location: In The Fastlane Posts: 50,648 Drives: 02 GDB WRX Rep Power: 453	More reason this thread should 1. have never been made and 2. locked/deleted. __________________ Bonnie - Stage 2, Audio build coming this fall! R.I.P. Abby 3/29/10 - 3/30/14

03-16-2011, 05:13 PM	#11 (permalink)
NewYorkJon34 A True Z Fanatic Join Date: Jun 2009 Location: Naples, Florida Posts: 3,041 Drives: 09 Fairlady Z Rep Power: 1066	Hey Chris it's good to see your Internet is finally back up, lol but sad to see the trouble your having to go through. Going out of your way like you did really does show your great customer service. Last edited by NewYorkJon34; 03-16-2011 at 05:16 PM.

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03-16-2011, 01:27 PM	#2 (permalink)
Red__Zed A True Z Fanatic Join Date: Jul 2010 Location: window seat Posts: 28,940 Drives: Mostly on two wheels Rep Power: 121	Everybody posting about how NeverBoneStock is an attention whore should just stop posting in the thread. If that's what you believe, you shouldn't be giving him the attention he wants. For NBS, you should probably only post a thread like this after you've given up on dealing with the Vendor. I understand your frustration, and I've been there before, but if they are still working with you, you shouldn't post up until it is either resolved, or not. That way people get the whole story at one time.

03-16-2011, 03:37 PM	#5 (permalink)
Chris_1 Track Member Join Date: Mar 2010 Location: Statewide Posts: 838 Drives: Nissan 370Z Roadster Rep Power: 17	Wow this has gotten a bit out of control. Guys neverbonestock is not a bad guy, he just is frustrated. Dealing with 3 piece for the years I have been, honestly when their is an issue its NEVER an easy process. I can understand if its a cast wheel where I can send a replacement, but custom offsets/brake clearances, etc. are why we pay what we pay for higher quality custom wheels. Like I said before I have been talking with neverbonestock everyday, more then twice a day. He has my cell phone, 2 emails and this site to find me. I am not running and yes Forged Specialties contacted him, actually the owner himself from what I understand. Everyone is aware of the situation and everything that can be done is being done. Since this has to be public, right now we are waiting on word from Ups for the claim. Honestly they have never covered wheels, and I have filed claims with them before so they are pretty unfair when its their fault and never admit it. THey did it, b/c frankly first time is a charm in my eyes so I am waiting. I also am waiting on pictures of each wheel and specific damage per wheel from NBS, so things are being handled, just cant be fixed quickly.

03-16-2011, 03:48 PM	#8 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141522	the scratches might be UPS, but the paint appears to be a manufacturing defect... give him is money back in full or commit to timiing when you can fix and ship out. you owe him that much minimum. otherwise people will just buy 3pc wheels from other vendors, other manufacturers. just saying.

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