Damage by tire installer, weighing options

IslandDon · 11-27-2010, 03:31 PM

Quote:

Originally Posted by Jeffblue

ask them to pay you the cost to have all 4 powder coated. buy a touch up kit, touch them up and either put the money in the bank or put it towards another set. While i do feel that the shop should be held responsible for what they did, you aren't going to get anywhere if you expect them to pay 3-4k for a set of new RAYS. Yes they did chip them, but they did not totally ruin the wheels, and they definitely aren't going to cover that cost.

Yeah, probably true. I'd like to find some middle ground, but the reality is that they screwed up, not me, so I want to be reasonable but not get walked on.
But not asking them to go $3k out of pocket. In the scenario I describe their cost would be: Cost of new wheels minus whatever they could sell the damaged wheels for. My bet is that after the dust settled their $$$ cost wouldn't be hugely more than them paying to get 4 wheels powdercoated. I could do the same of course, but don't really want to fool with selling wheels etc.

At this point I'm not asking for compensation for mental anguish or anything (even though there has been a lot of that), just that they return the car to the condition it was when I placed it into their hands.

Think one of my next steps will be calling the dealer and asking them what/how they get wheels repaired. Lou Fusz (where I bought the car) seems pretty serious about their Zs, so I'd trust their advice.
Wishing I'd looked into using them for the tire swap as well. :-/

Don

NewlyIMPORTed · 11-27-2010, 03:50 PM

Nissan scratched my wheel the other day and i made them fix it but i should have made those A$$ holes buy me a new one

Viera · 11-27-2010, 06:00 PM

Quote:

Originally Posted by NewlyIMPORTed

Nissan scratched my wheel the other day and i made them fix it but i should have made those A$$ holes buy me a new one

which nissan stealership was this at?

spearfish25 · 11-27-2010, 06:05 PM

Tire place f'd up my rims too. Now I have to get all four touched up.

Cmike2780 · 11-29-2010, 12:25 PM

I had the same problem from firestone a few months back. Next time, look for a place that does touch less/ lever less mounting and make sure they know what you are talking about. I was lied to into thinking that was the method used and had asked before hand. Long story short, they basically used a crow bar to pry off the tire. I sent Firestone corporate an email and that pretty much got the shop managers attention. I suggest you do the same. They would have fixed it but I would have to leave my car at the shop. No way in hell that was happening. I ended up getting a full refund. I could have asked for a new set, but I was seriously an inch from knocking the manager out for saying it didn't look that bad and that they "mount wheels for BMW's and Mercedes all the time." I will never have anything done at Firestone ever again. You would think a place that specializes in tires would be good at mounting them. Expensive lesson learned I guess.

IslandDon · 11-29-2010, 09:27 PM

Sorry to hear you had similar issues.

I was actually feeling bad about sort of implying they would mess up my wheels as I told them how I expected the wheels to be undamaged after the tire mounting.

Not feeling bad about that now.

Don

11-27-2010, 03:50 PM	#17 (permalink)
NewlyIMPORTed A True Z Fanatic Join Date: May 2009 Location: Kennesaw, GA Posts: 1,109 Drives: 11 STI Sedan Rep Power: 17	Nissan scratched my wheel the other day and i made them fix it but i should have made those A$$ holes buy me a new one __________________ 2011 WRX STICobb Accessport, Nameless Performance exhaust, COBB SF Intake, COBB downpipe, 20% tint, Work Emotion XD9's

11-27-2010, 06:05 PM	#19 (permalink)
spearfish25 A True Z Fanatic Join Date: Mar 2009 Location: Naples, FL Posts: 4,117 Drives: to work Rep Power: 1856	Tire place f'd up my rims too. Now I have to get all four touched up. __________________ 2013 Cadillac V-Wagon, RIP Z

11-29-2010, 12:25 PM	#20 (permalink)
Cmike2780 A True Z Fanatic Join Date: Jun 2010 Location: Long Island Posts: 5,059 Drives: slowwww Rep Power: 28	I had the same problem from firestone a few months back. Next time, look for a place that does touch less/ lever less mounting and make sure they know what you are talking about. I was lied to into thinking that was the method used and had asked before hand. Long story short, they basically used a crow bar to pry off the tire. I sent Firestone corporate an email and that pretty much got the shop managers attention. I suggest you do the same. They would have fixed it but I would have to leave my car at the shop. No way in hell that was happening. I ended up getting a full refund. I could have asked for a new set, but I was seriously an inch from knocking the manager out for saying it didn't look that bad and that they "mount wheels for BMW's and Mercedes all the time." I will never have anything done at Firestone ever again. You would think a place that specializes in tires would be good at mounting them. Expensive lesson learned I guess. __________________ [09][MB][6-Spd MT][Touring][Stillen Gen III][K&N][Borla CBE][Evo-R] [ArchitTEK Photography]

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11-29-2010, 09:27 PM	#21 (permalink)
IslandDon Base Member Join Date: Aug 2010 Location: St. Louis Posts: 13 Drives: 2010 370Z PW 7AT Rep Power: 14	Sorry to hear you had similar issues. I was actually feeling bad about sort of implying they would mess up my wheels as I told them how I expected the wheels to be undamaged after the tire mounting. Not feeling bad about that now. Don