Who else had their orders changed without notice by Forgestar

rvbsanjose

Every story usually does have two sides, but I feel this one only has one.

There are two scenarios I believe likely happened.

1. Forgestar decided to drop the finish after they accepted my order and started to machine the wheels to my spec. At some point, realized they were having too many imperfections with the matte gunmetal finish on a M14 wheel. Forgestar most likely notified the forum vendor at this point. Afraid that this change would request in a cancelation, either Forgestar or the forum vendor decided to modify the finish on my order without my approval.

2. The forum vendor knew of the decision by Forgestar to discontinue the matte gunmetal finish on the M14 wheel, but ultimately wanted to take my money on the order and hope that I would be alright with a different finish.

I did finally get my full refund on my initial deposit for the wheels after several back and forth emails. But how I got it, was absolutely absurd and time consuming. Not sure how this forum approves vendors, but that process absolutely needs to change. Remember, your community is also your customer, not just the vendor!

I could have gone through the dispute route with my bank, but I felt this issue needed to go a step further. I felt I was being mistreated. I felt that once a judge heard the claim, he/she would absolutely favor on my side. I went online and filed a small claims suit in LA county against this vendor. I then hired a process server to serve the authorized agent of process at this company by Monday if I hadn't received my full refund by Friday. About an hour after they opened on Friday, I received my full refund.

I'm not here to completely bash this vendor, but I'm almost certain that if I showed the email thread, the community would agree with me. That this vendor absolutely sucks! I completely believe this forum vendor knew they were just d*cking me around and once they saw the law suit knew that I would win the claim against them and refunded me immediately.