DO NOT COME TO TEXAS NISSAN OF GRAPEVINE DEALERSHIP, read my story to find out why...

d02808045 · 04-04-2010, 02:28 AM

Here is my horrible experience with a dealership in Texas (Texas Nissan of Grapevine), I separated it into 4 different parts for easier digest!

Part I: We went to the dealership:
My wife and I went to this dealership on Sat. Nov 10, 2009 (yeah, it had been a while), we wanted to see the 370Z. The salesman (Terry) presented us with two vehicles, both are 6MT touring. One is white w/ sport and Nav, the other is blue with nav but no sport. We asked the salesman to see the numbers for both vehicles so we can compare and make decision. So he did, the difference between the two wasn't much, but since the blue does not have sport so we told them that we don't want the blue, we like the white (with sport and nav) and we did our negotiate on the white car(the blue is out of the picture now). After about 50min-1hr; I made him a final offer at X amount. They did not agree on the numbers so my wife and I both left (we did the right thing by walk away here!). A week has past; we got a called from the same salesman.....this is where the actual story begins. Keep a mental note of the blue car because it somehow came back at the end (magically!)

Part II: We returned to the dealership because of the phone call from the salesman:
It's was on Monday morning around 8:30AM, after 9 days from our first initial visit at the dealership, the salesman called me wanting to know if I'm still searching for the Z. I told him that I am in the process of searching other dealerships for it, and unless he agrees on my initial offer, else don't call me and I’m not interest in returning to his dealership for any more negotiations. So he asked me if he can sell the Z at the number I wanted, can I come in the same day to pick up the car. Sure, why not right?! 15 min later, he called back again and told me that we have a deal, and asked when I can come in to do the paper works. It was Monday and I’m at work, so I told him I'll use my lunch hour to stop by. Before I hang up the phone, I confirmed with him that this offer is on the white vehicle (which has sport and nav) and not the blue so there will be no mix up and wasting my time, and he confirmed. Since I only have 1 hour lunch, and knowing how long the paper works take, I asked if he could get the paper works done prior so all i have to do when I come in is to sign it, and be one my way! He promised it won’t take more than an hour!! So here I am at work but can't wait until noon so i can pick up my new ride!!! Yeah right....

Part III: Lunch time, returning to the dealership....waste of time:
So finally it's lunch time, before I head to the dealership, I called the salesman again to confirm that the offer is on the white vehicle and I everything is ready. I got to the dealership, he was outside the dealership greeting me and asked if I want to check out the vehicle (yup, I saw the same white vehicle 9 days ago part right in front of the dealership, all reps up and ready---so far so good right!). I took the key from him and check out the miles (the vehicle had 102 miles), turn on the engine and love how sweet the sound of the engine was!!! I took couple pictures and we went inside. Well, he didn't get the paper works done, so I waited, 1 hour passed and nothing happened. So I told him I needed to come back to work and see if I could stop by after work to get everything done then. Before he let me go, he asked me for a deposit (considering that i might not return), I handed him my credit card and he charged $500 deposit. I returned to work, 45 min late!

Part IV: Returning to the dealership 3rd times=BIG mistake:
So I stopped by after work with my wife (around 6:30PM), this time we went straight to the F&I office. We signed one document after another. You know how they started to explain all kind of additional insurances and try to get you to purchase things that you pay for but never used, or when you use it, the dealer won't honor!!! After about 1 hour in the whole signing and explaining craps, the lady presents us with a document to sign; my wife spots the color on the document said "Monterey"??? HUH?! We asked "we think you type in the wrong color, it supposed to be "Pear White". And wasn’t "Monterey" is blue? We are not buying the blue". So she said she inputted the inventory number in the system and that's the color shows up, but maybe it was a mistake so she said let double check with the salesman. My wife and I look at each other and feeling something doesn't smell right but thinking maybe the salesman got messed up on the color. The salesman took the paper and went down stairs, came back in 10mins with a sale manager?!!!! Here we goes, my wife and I said what's up with the manager. The sale manager started explaining that the inventory number got mixed up, "OKAY, so fixed the inventory number, what the big deal" right??? Scratch the old number and put down the correct one, what is so complicated about that?" He explained that the deal we made with the salesman is apparently on the blue car (without sport, the other one we saw 9 days ago, remember I told you guys to keep a mental note on this one??!!) And he said the white car is about $2000 more expensive. So I turn to the salesman and told him that we already confirmed the deal was on the white car, he showed me the key to the white car, and the car is sitting outside right now, and the miles on the white car I saw earlier matches the one on paper, except it says "blue" on paper instead of “white”? What the hell is going on?" The sale manager said "that when they got the vehicle delivers to them, the dealership put an inventory number on all of their vehicles, and when the salesman negotiates the number, he works their price base on the inventory number input in the system and make an offer, the problem is that they got the inventory mixed up from the beginning...blah, blah"...sound like a bunch of bullshits to me...,it was a heated argument for about 5mins, I was pissed and want to just storm out the door. But I played along with him and asked how to fix it, and I’m not interesting in knowing how **** up you guys did with the inventory number. Without hesitation, he asked if we can “help him out” by put down the differences (talking about 2G more). I was like, hell ******* no, told him and the salesman to go **** themselves and even if they agree to sell me the white vehicle at this point (without another 2G down) I wouldn't do business with them and we left. Never return....

BTW, they have the whole F&I process video recorded. And I recorded the whole thing with my phone too. I got the whole ******** on my phone. It wasn’t the best quality, I see if i can make it better and I will post it up so you all can enjoy!!!

What do you guys think? Did the dealership really make a mistake with their inventory numbers? Or they try to get money out of me? One thing I know for sure is that I tell all the people I know to NEVER come close to this dealership….DON’T DO IT!!!

rsximus · 04-04-2010, 02:36 AM

Damn, sorry to hear that man.

I got f*cked by Universal City Nissan, in Los Angeles, CA too. I won't go into much detail about that, it will just get me too pissed off.

This is my first Nissan and the whole buying experience was a total nightmare, my last new car purchase was a BMW and the process was straight forward, no lies, no mixup ect. Very professional. Basically if you google top 10 dealer scams, pretty much Universal Nissan tried probably all of them out on me. I think i'm going through Costco the next time I buy a Nissan, even if I pay more..

MightyBobo · 04-04-2010, 02:39 AM

Sounds like they are full of it.

370Z JT · 04-04-2010, 02:55 AM

Yup. Dealerships are there to screw you. The dealership I bought the Z at tried to sneak in an extra $2,000 when I was signing the paperwork. I caught it. They said it was an honest mistake. Suuure!

k20z3 · 04-04-2010, 03:50 AM

Wow dude, ******* dealerships are sometimes scum!

Lou Fusz I've talked with many times on here and he is very honest.

I don't get why dealerships have to rip us off, I've fell into the trap with my Civic, but I was in desperate need of a new car.

Anyways man sorry to hear about this **** storm!

g96818 · 04-04-2010, 04:14 AM

a dealer here tried to pass a used PG 6MT off to me as "NEW"
i declined

SlikNik · 04-04-2010, 07:09 AM

You did the right thing by walking out, they hoped you would cave in and pay the $ diff because of your new car excitement.
I had a verbal deal with Marazzi Nissan in Naples Fl. and then they added a 600$ dealer fee. I backed out

Went to Nissan of Brandon and spoke with General sales director directly and got my price with extras. (tint and lighted kicks)

I am never using a salesman again to buy a car. Get the GM's name, bypass a salesman and save the $

Good luck getting your car.

ps. I heard the GM I dealt with is gone, I hope it wasn't my fault..lol

Mike@Blackline · 04-04-2010, 09:37 AM

are they a supporting dealership on here?

PapoZalsa · 04-04-2010, 09:40 AM

Did you get your deposit back?

Again post this in the Nissan North America Discussion Board on Facebook and find your regional Nissan Customer Service Rep. and email them too.

d02808045 · 04-04-2010, 11:21 AM

I did get my deposit back, better be else I’ll give them hell

...!!!

what tit me even more were that I contacted their general manager the next day (after about 5 unsuccessful phone calls and numeric voice mails of course), i got through with the general manager but no surprise to me he was a totally **** just like his employees...his words weren't sincere, not even try to apologize, and sound like he doesn't even care about customer services. All he said that they have the same situation 2 or 3 times like that in a month....and repeatedly said it wasn't their fault (at least he try to cover up like that)... I was like, you're kidding me right, so you guys screw about dozen of people 2-3 times like that in a month, and wondering why your dealership is still in business right?...off course he doesn't seem to give a sh#t... and can't wait to get rid of my phone call....I told him that I want a letter of apology from the salesman and the sale manager, and possible from him as well. He promised but I never got any letter from them....except for a few enjoying service reminders from their services department....I ignored most of them but they're just kept coming, so the last time I write on their service letter and send it back telling them to go to hell because I did not buy any **** from them and stop bother me with all the worthless reminders again...haven't seen anything since!!!!!!

d02808045 · 04-04-2010, 11:25 AM

Oh, just a question, I got the whole situation recorded (audio), wondering if it's legal to post up here....

Zsteve · 04-04-2010, 11:58 AM

send this and the videoa to Nissan corporate headquaters.

steveg78 · 04-04-2010, 12:18 PM

Post it up on youtube man I'd love to see that. I enjoy car negotiating! And sounds like they went for the grand master trick of all tricks. Last yr I had a dealer try to tack on about $800 worth of expenses and I walked. They called me back wanting to make nicey nice and I told them they blew it. I'm a stubborn bastard and plus I would never give my money to someone who tried to pull a fast one on me.

Daishi · 04-04-2010, 12:34 PM

I feel you but i work at a dealership and it is possible the inventory manager screwed something up people make mistakes and it happens. If you talked to them like your talking here and cursing at them no wonder they didn't want to help you. It sounds like they appologized at first and offered a solution they aren't gonna lose 2gs like that. If it were me in that situation and a mistake was made and you starte cursing at me I wouldn't want to help you either in fact Ive asked people to leave because of it. I haven't heard the recording or anything so I could be wrong but that's what I can gather by what you just wrote and all the sensored words.

I'd like to listen to the recording just to see what happend. I can see why you would be upset but again this stuff happens.. Sometimes it's an honest mistake sometimes it's not. I appologize beforehand if my analysis of your story was incorrect.

marcussoori · 04-04-2010, 12:41 PM

Yes, please post video!!

04-04-2010, 02:28 AM	#1 (permalink)
d02808045 Base Member Join Date: Mar 2010 Location: Dallas, TX Posts: 94 Drives: 370Z 40th Edition Rep Power: 15	DO NOT COME TO TEXAS NISSAN OF GRAPEVINE DEALERSHIP, read my story to find out why... Here is my horrible experience with a dealership in Texas (Texas Nissan of Grapevine), I separated it into 4 different parts for easier digest! Part I: We went to the dealership: My wife and I went to this dealership on Sat. Nov 10, 2009 (yeah, it had been a while), we wanted to see the 370Z. The salesman (Terry) presented us with two vehicles, both are 6MT touring. One is white w/ sport and Nav, the other is blue with nav but no sport. We asked the salesman to see the numbers for both vehicles so we can compare and make decision. So he did, the difference between the two wasn't much, but since the blue does not have sport so we told them that we don't want the blue, we like the white (with sport and nav) and we did our negotiate on the white car(the blue is out of the picture now). After about 50min-1hr; I made him a final offer at X amount. They did not agree on the numbers so my wife and I both left (we did the right thing by walk away here!). A week has past; we got a called from the same salesman.....this is where the actual story begins. Keep a mental note of the blue car because it somehow came back at the end (magically!) Part II: We returned to the dealership because of the phone call from the salesman: It's was on Monday morning around 8:30AM, after 9 days from our first initial visit at the dealership, the salesman called me wanting to know if I'm still searching for the Z. I told him that I am in the process of searching other dealerships for it, and unless he agrees on my initial offer, else don't call me and I’m not interest in returning to his dealership for any more negotiations. So he asked me if he can sell the Z at the number I wanted, can I come in the same day to pick up the car. Sure, why not right?! 15 min later, he called back again and told me that we have a deal, and asked when I can come in to do the paper works. It was Monday and I’m at work, so I told him I'll use my lunch hour to stop by. Before I hang up the phone, I confirmed with him that this offer is on the white vehicle (which has sport and nav) and not the blue so there will be no mix up and wasting my time, and he confirmed. Since I only have 1 hour lunch, and knowing how long the paper works take, I asked if he could get the paper works done prior so all i have to do when I come in is to sign it, and be one my way! He promised it won’t take more than an hour!! So here I am at work but can't wait until noon so i can pick up my new ride!!! Yeah right.... Part III: Lunch time, returning to the dealership....waste of time: So finally it's lunch time, before I head to the dealership, I called the salesman again to confirm that the offer is on the white vehicle and I everything is ready. I got to the dealership, he was outside the dealership greeting me and asked if I want to check out the vehicle (yup, I saw the same white vehicle 9 days ago part right in front of the dealership, all reps up and ready---so far so good right!). I took the key from him and check out the miles (the vehicle had 102 miles), turn on the engine and love how sweet the sound of the engine was!!! I took couple pictures and we went inside. Well, he didn't get the paper works done, so I waited, 1 hour passed and nothing happened. So I told him I needed to come back to work and see if I could stop by after work to get everything done then. Before he let me go, he asked me for a deposit (considering that i might not return), I handed him my credit card and he charged $500 deposit. I returned to work, 45 min late! Part IV: Returning to the dealership 3rd times=BIG mistake: So I stopped by after work with my wife (around 6:30PM), this time we went straight to the F&I office. We signed one document after another. You know how they started to explain all kind of additional insurances and try to get you to purchase things that you pay for but never used, or when you use it, the dealer won't honor!!! After about 1 hour in the whole signing and explaining craps, the lady presents us with a document to sign; my wife spots the color on the document said "Monterey"??? HUH?! We asked "we think you type in the wrong color, it supposed to be "Pear White". And wasn’t "Monterey" is blue? We are not buying the blue". So she said she inputted the inventory number in the system and that's the color shows up, but maybe it was a mistake so she said let double check with the salesman. My wife and I look at each other and feeling something doesn't smell right but thinking maybe the salesman got messed up on the color. The salesman took the paper and went down stairs, came back in 10mins with a sale manager?!!!! Here we goes, my wife and I said what's up with the manager. The sale manager started explaining that the inventory number got mixed up, "OKAY, so fixed the inventory number, what the big deal" right??? Scratch the old number and put down the correct one, what is so complicated about that?" He explained that the deal we made with the salesman is apparently on the blue car (without sport, the other one we saw 9 days ago, remember I told you guys to keep a mental note on this one??!!) And he said the white car is about $2000 more expensive. So I turn to the salesman and told him that we already confirmed the deal was on the white car, he showed me the key to the white car, and the car is sitting outside right now, and the miles on the white car I saw earlier matches the one on paper, except it says "blue" on paper instead of “white”? What the hell is going on?" The sale manager said "that when they got the vehicle delivers to them, the dealership put an inventory number on all of their vehicles, and when the salesman negotiates the number, he works their price base on the inventory number input in the system and make an offer, the problem is that they got the inventory mixed up from the beginning...blah, blah"...sound like a bunch of bullshits to me...,it was a heated argument for about 5mins, I was pissed and want to just storm out the door. But I played along with him and asked how to fix it, and I’m not interesting in knowing how ** up you guys did with the inventory number. Without hesitation, he asked if we can “help him out” by put down the differences (talking about 2G more). I was like, hell *** no, told him and the salesman to go themselves and even if they agree to sell me the white vehicle at this point (without another 2G down) I wouldn't do business with them and we left. Never return.... BTW, they have the whole F&I process video recorded. And I recorded the whole thing with my phone too. I got the whole ****** on my phone. It wasn’t the best quality, I see if i can make it better and I will post it up so you all can enjoy!!! What do you guys think? Did the dealership really make a mistake with their inventory numbers? Or they try to get money out of me? One thing I know for sure is that I tell all the people I know to NEVER come close to this dealership….DON’T DO IT!!!

04-04-2010, 02:39 AM	#3 (permalink)
MightyBobo A True Z Fanatic Join Date: Feb 2009 Location: Las Vegas, NV Posts: 8,465 Drives: No cars; only bikes Rep Power: 52	Sounds like they are full of it. __________________ I don't own a car anymore.

04-04-2010, 03:50 AM	#5 (permalink)
k20z3 A True Z Fanatic Join Date: May 2009 Location: Denver CO Age: 33 Posts: 2,146 Drives: 2006 Civic SI HFP Rep Power: 404	Wow dude, ***** dealerships are sometimes scum! Lou Fusz I've talked with many times on here and he is very honest. I don't get why dealerships have to rip us off, I've fell into the trap with my Civic, but I was in desperate need of a new car. Anyways man sorry to hear about this storm! __________________ 2006 RALLYE RED HONDA CIVIC SI HFP** Clint's Helpful Photoshop Hints!

04-04-2010, 04:14 AM	#6 (permalink)
g96818 Track Member Join Date: May 2009 Location: A rock in a big pond Posts: 681 Drives: 2009 370Z, 2012 M56 Rep Power: 3393	a dealer here tried to pass a used PG 6MT off to me as "NEW" i declined __________________ CZP are lying thieves!

04-04-2010, 07:09 AM	#7 (permalink)
SlikNik Enthusiast Member Join Date: May 2009 Location: Florida Posts: 294 Drives: 2015 Corvette Z51 Rep Power: 17	You did the right thing by walking out, they hoped you would cave in and pay the $ diff because of your new car excitement. I had a verbal deal with Marazzi Nissan in Naples Fl. and then they added a 600$ dealer fee. I backed out Went to Nissan of Brandon and spoke with General sales director directly and got my price with extras. (tint and lighted kicks) I am never using a salesman again to buy a car. Get the GM's name, bypass a salesman and save the $ Good luck getting your car. ps. I heard the GM I dealt with is gone, I hope it wasn't my fault..lol __________________ Enjoy my Audio Install Videos. http://www.the370z.com/audio-video/1...ll-videos.html Last edited by SlikNik; 04-04-2010 at 07:16 AM.

04-04-2010, 02:36 AM	#2 (permalink)
rsximus Base Member Join Date: Feb 2010 Location: Oxnard Posts: 37 Drives: 2007 335i, 2009 370Z Rep Power: 15	Damn, sorry to hear that man. I got f*cked by Universal City Nissan, in Los Angeles, CA too. I won't go into much detail about that, it will just get me too pissed off. This is my first Nissan and the whole buying experience was a total nightmare, my last new car purchase was a BMW and the process was straight forward, no lies, no mixup ect. Very professional. Basically if you google top 10 dealer scams, pretty much Universal Nissan tried probably all of them out on me. I think i'm going through Costco the next time I buy a Nissan, even if I pay more..

04-04-2010, 02:55 AM	#4 (permalink)
370Z JT A True Z Fanatic Join Date: Jan 2010 Location: United States Posts: 2,905 Drives: 370Z PW 7AT Rep Power: 378	Yup. Dealerships are there to screw you. The dealership I bought the Z at tried to sneak in an extra $2,000 when I was signing the paperwork. I caught it. They said it was an honest mistake. Suuure!

04-04-2010, 09:37 AM	#8 (permalink)
Mike@Blackline Enthusiast Member Join Date: Jul 2009 Location: USA Posts: 390 Drives: Z Rep Power: 295	are they a supporting dealership on here? __________________ Current Alliance BBK Sale, FREE PC Option, 370Z DiscountCLICK HERE for info!

04-04-2010, 09:40 AM	#9 (permalink)
PapoZalsa A True Z Fanatic Join Date: Nov 2009 Location: Not in Sunny Florida Posts: 6,358 Drives: 16 Nismo w/Tech Pack Rep Power: 4499	Did you get your deposit back? Again post this in the Nissan North America Discussion Board on Facebook and find your regional Nissan Customer Service Rep. and email them too. __________________ 2009 370Z MB Base w/Sport Package 6MT Modshack's Custom Air Intakes /3M Clear Bra/ Illuminated Kick Plates / F. I CBE w/12" resonators / EVO-R Front Lip / Rear Hatch Wing / Tein S-Tech Springs /Ilegal Tint in the Rep. of VA/4x20mm Z1 Spacers/ Vinyl Roof/Liquid Carbon Designs Last edited by PapoZalsa; 04-04-2010 at 07:20 PM.

04-04-2010, 11:21 AM	#10 (permalink)
d02808045 Base Member Join Date: Mar 2010 Location: Dallas, TX Posts: 94 Drives: 370Z 40th Edition Rep Power: 15	I did get my deposit back, better be else I’ll give them hell...!!! what tit me even more were that I contacted their general manager the next day (after about 5 unsuccessful phone calls and numeric voice mails of course), i got through with the general manager but no surprise to me he was a totally ** just like his employees...his words weren't sincere, not even try to apologize, and sound like he doesn't even care about customer services. All he said that they have the same situation 2 or 3 times like that in a month....and repeatedly said it wasn't their fault (at least he try to cover up like that)... I was like, you're kidding me right, so you guys screw about dozen of people 2-3 times like that in a month, and wondering why your dealership is still in business right?...off course he doesn't seem to give a sh#t... and can't wait to get rid of my phone call....I told him that I want a letter of apology from the salesman and the sale manager, and possible from him as well. He promised but I never got any letter from them....except for a few enjoying service reminders from their services department....I ignored most of them but they're just kept coming, so the last time I write on their service letter and send it back telling them to go to hell because I did not buy any ** from them and stop bother me with all the worthless reminders again...haven't seen anything since!!!!!!

04-04-2010, 11:25 AM	#11 (permalink)
d02808045 Base Member Join Date: Mar 2010 Location: Dallas, TX Posts: 94 Drives: 370Z 40th Edition Rep Power: 15	Oh, just a question, I got the whole situation recorded (audio), wondering if it's legal to post up here....

04-04-2010, 11:58 AM	#12 (permalink)
Zsteve A True Z Fanatic Join Date: Sep 2009 Location: TX Posts: 3,298 Drives: the 2 balled club Rep Power: 21	send this and the videoa to Nissan corporate headquaters. __________________ 2010 LS3 C6 Silver coupe corvette

04-04-2010, 12:18 PM	#13 (permalink)
steveg78 Track Member Join Date: Apr 2009 Location: MD Posts: 569 Drives: 09 370Z PG M6 +Sport Rep Power: 17	Post it up on youtube man I'd love to see that. I enjoy car negotiating! And sounds like they went for the grand master trick of all tricks. Last yr I had a dealer try to tack on about $800 worth of expenses and I walked. They called me back wanting to make nicey nice and I told them they blew it. I'm a stubborn bastard and plus I would never give my money to someone who tried to pull a fast one on me.

04-04-2010, 12:34 PM	#14 (permalink)
Daishi Track Member Join Date: Jul 2009 Location: NJ Posts: 683 Drives: 09 370z 6Speed Rep Power: 16	I feel you but i work at a dealership and it is possible the inventory manager screwed something up people make mistakes and it happens. If you talked to them like your talking here and cursing at them no wonder they didn't want to help you. It sounds like they appologized at first and offered a solution they aren't gonna lose 2gs like that. If it were me in that situation and a mistake was made and you starte cursing at me I wouldn't want to help you either in fact Ive asked people to leave because of it. I haven't heard the recording or anything so I could be wrong but that's what I can gather by what you just wrote and all the sensored words. I'd like to listen to the recording just to see what happend. I can see why you would be upset but again this stuff happens.. Sometimes it's an honest mistake sometimes it's not. I appologize beforehand if my analysis of your story was incorrect. Last edited by Daishi; 04-04-2010 at 12:37 PM.

04-04-2010, 12:41 PM	#15 (permalink)
marcussoori Enthusiast Member Join Date: Mar 2009 Location: USA Posts: 468 Drives: 09 370Z Red AT Sport Rep Power: 16	Yes, please post video!! __________________ Stillen CBE & G3 LTIs, Motordyne M370, Berk HFCs, H&R 15/20mm spacers, CiNcity headlights, yellow OEM strut brace, Password: JDM CF engine bay parts, EVO-R CF front bumper parts, CF "Z" badge, VIS CF hood, Fujimura CF "diffuser", Show-N-Go plate frame, Katzkin red interior, interior CF, Pioneer BT-90 full system, Viper SmartStart

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