DO NOT COME TO TEXAS NISSAN OF GRAPEVINE DEALERSHIP, read my story to find out why...

ducky · 04-04-2010, 07:55 PM

All saleman, real estate agent..i never trust them..All bs that they give u..If i want something and if the price is not right..just walk away..i never listen to the bs they have to say..

WICKED_GRIN · 04-04-2010, 08:00 PM

If anyone has a complaint with their Nissan Dealership, you should state it in the questionnaire that is mailed to every new owner……Shop at the dealerships that have “Nissan Owner First Award of Excellence”. You can find on the internet the dealers who have been given this award.

Zsteve · 04-04-2010, 08:21 PM

They are all out to make as much from you as possible, they dont care about you just like we dont care about them. Im not trying to get a car for free but Im not paying their house off either. I play their game too and will walk away. When I bought my Z, I already had a preaproved loan from my bank and knew more about the car than the salesman. I told them to get me out of my 08 Audi TT they would have to come up with a very good deal. They knew I was serious and didnt really play any games, we haggled price of course but in the end I got a new interior, a free spoiler and good amount off the car, they still made a few bucks too. Trust me they have huge room to bargin with on new cars. Its our world we just have to remind them of that.

d02808045 · 04-04-2010, 08:28 PM

About the recording, they asked my permission to record when we stopped by to do the paper works at night that day, so I figured if they recorded me than I would have the rights to record them too???

I already got my 40th model through Bankston Nissan of Lewisville. Thanks to Probert_Nash, I took my VPP claim number and my salesman (Mike Vaughan) was a 1000 times better than anyone I have seen! Extremely sincere, the whole experience was pleasant. Never thought that I would like the experience of buying car that much!!!!

Quote:

Originally Posted by AK370Z

I'm very sorry to hear what you've went though

. Have you tried contacting our supporting DEALER from The370Z? They will work with you and make sure you get a great deal on your Z

DEALERS: The370Z.com Vendors and Sponsors - Nissan 370Z Forum

Here's a good article. I don't want you to get in any trouble.

d02808045 · 04-04-2010, 08:48 PM

I wasn't really curse them out loud at the time...I really want to do just like that but it wasn't who i am!

....how did you got the VIN number wrong though, assuming that the inventory number did get mix up??? Wan't the VIN number unique on each car?!!!! When you sell a car, aren't you suppose to look up the VIN number for the paper works part? Weren't all the car has window sticker with description and prices on them also?

Let say that we did not catch the color different at the time, what will happen? Are they suppose just to hang me the blue car after all the paper works done?

If they hang me the white car and I drove home, what happen next?????

I agreed with all the members on here that they did try to get me excited about the new car, and then at the end sneak in the extra cost thinking I will just went alone because of all the troubles I went through....

Quote:

Originally Posted by Daishi

I feel you but i work at a dealership and it is possible the inventory manager screwed something up people make mistakes and it happens. If you talked to them like your talking here and cursing at them no wonder they didn't want to help you. It sounds like they appologized at first and offered a solution they aren't gonna lose 2gs like that. If it were me in that situation and a mistake was made and you starte cursing at me I wouldn't want to help you either in fact Ive asked people to leave because of it. I haven't heard the recording or anything so I could be wrong but that's what I can gather by what you just wrote and all the sensored words.

I'd like to listen to the recording just to see what happend. I can see why you would be upset but again this stuff happens.. Sometimes it's an honest mistake sometimes it's not. I appologize beforehand if my analysis of your story was incorrect.

d02808045 · 04-04-2010, 09:02 PM

Quote:

Originally Posted by WICKED_GRIN

but I believe the majority of them are good people just trying to make a living.

we bought a Lexus in Plano Texas (Part Place Lexus), when we took delivery of the car, it's missing a function (back up assist). I contact the General Manger and he was extremely customer services kind of attitude. Apologize and end up special order a new vehicle for us (because this function can't be installed after market), that's an honest mistake my friend!!!.....unlike the general manager at that Grapevine, don't even want to try to apologize....Next time my wife want a new lexus, this will be the place I will return.

...

NeedforZ · 04-05-2010, 01:24 PM

Quote:

Originally Posted by d02808045

I already got my 40th model through Bankston Nissan of Lewisville.

Bought mine at Bankston too. They were straight forward, quick, and no BS. I'd buy again from them. Can't comment on the service since I've been doing all the oil changes.

vipor · 04-05-2010, 05:31 PM

Quote:

Originally Posted by Zsteve

And did you go back to the first one and flaunt the car they didnt sell? Im kinda sh!tty like that, they piss me off, I come back and flaunt. They way I look at it, no matter what happens later you can never and I mean Never make up a lost sell, even if you sell the next for 2X as much. I think vendors and companies dont understand this. I kinda do theJulia Roberts prostitute movie and go back to the store that treated you like crap and show them what they could have had.

I did go get my hatch springs replaced there. The Service department did not reflect the ways of the Sales. I had to push the issue a little (no TSB out at the time), but it was put into motion with my first visit. Had to come back when the parts were in.

vipor · 04-05-2010, 05:33 PM

Quote:

Originally Posted by d02808045

we bought a Lexus in Plano Texas (Part Place Lexus), when we took delivery of the car, it's missing a function (back up assist). I contact the General Manger and he was extremely customer services kind of attitude. Apologize and end up special order a new vehicle for us (because this function can't be installed after market), that's an honest mistake my friend!!!.....unlike the general manager at that Grapevine, don't even want to try to apologize....Next time my wife want a new lexus, this will be the place I will return.

...

That's the dealership my brother works at. They have won national awards for customer service, awarded by GW Bush. If you have an old Lexus that you did not buy there you can still go by for some free coffee and some form of breakfast and they'll clean your car, for free.

See Below:
Park Place Lexus Receives 2005 Presidential Award for Quality and Performance Excellence
President George W. Bush and Commerce Secretary Carlos Gutierrez announced six organizations as recipients of the 2005 Malcolm Baldrige National Quality Award, the nation’s highest Presidential honor for quality and organizational performance excellence.

The 2005 Baldrige Award recipients are: Sunny Fresh Foods, Inc., Monticello, Minn. (manufacturing); DynMcDermott Petroleum Operations, New Orleans, La. (service); Park Place Lexus, Grapevine and Plano, Texas (small business); Richland College, Dallas, Texas (education); Jenks Public Schools, Jenks, Okla. (education); and Bronson Methodist Hospital, Kalamazoo, Mich. (health care)

mrsleepy1225 · 04-05-2010, 07:35 PM

Quote:

Originally Posted by vipor

That's the dealership my brother works at. They have won national awards for customer service, awarded by GW Bush. If you have an old Lexus that you did not buy there you can still go by for some free coffee and some form of breakfast and they'll clean your car, for free.

...

nicknick · 04-05-2010, 08:17 PM

Quote:

Originally Posted by d02808045

I did get my deposit back, better be else I’ll give them hell

...!!!

what tit me even more were that I contacted their general manager the next day (after about 5 unsuccessful phone calls and numeric voice mails of course), i got through with the general manager but no surprise to me he was a totally **** just like his employees...his words weren't sincere, not even try to apologize, and sound like he doesn't even care about customer services. All he said that they have the same situation 2 or 3 times like that in a month....and repeatedly said it wasn't their fault (at least he try to cover up like that)... I was like, you're kidding me right, so you guys screw about dozen of people 2-3 times like that in a month, and wondering why your dealership is still in business right?...off course he doesn't seem to give a sh#t... and can't wait to get rid of my phone call....I told him that I want a letter of apology from the salesman and the sale manager, and possible from him as well. He promised but I never got any letter from them....except for a few enjoying service reminders from their services department....I ignored most of them but they're just kept coming, so the last time I write on their service letter and send it back telling them to go to hell because I did not buy any **** from them and stop bother me with all the worthless reminders again...haven't seen anything since!!!!!!

Sorry to hear of your bad luck with this dealership, but asking for a letter of apology and recording the whole thing on your phone??? These actions don't sit well.

d02808045 · 04-05-2010, 08:35 PM

Yeah, my wife and I take the Lexus to the dealer for free car washes almost every weekend....got free copy, cappuccino, soft drink, and enjoying the feeling of being luxury

Is your brother work in the service department, next time i can request him so he can hook us up!

Quote:

Originally Posted by vipor

That's the dealership my brother works at. They have won national awards for customer service, awarded by GW Bush. If you have an old Lexus that you did not buy there you can still go by for some free coffee and some form of breakfast and they'll clean your car, for free.

See Below:
Park Place Lexus Receives 2005 Presidential Award for Quality and Performance Excellence
President George W. Bush and Commerce Secretary Carlos Gutierrez announced six organizations as recipients of the 2005 Malcolm Baldrige National Quality Award, the nation’s highest Presidential honor for quality and organizational performance excellence.

The 2005 Baldrige Award recipients are: Sunny Fresh Foods, Inc., Monticello, Minn. (manufacturing); DynMcDermott Petroleum Operations, New Orleans, La. (service); Park Place Lexus, Grapevine and Plano, Texas (small business); Richland College, Dallas, Texas (education); Jenks Public Schools, Jenks, Okla. (education); and Bronson Methodist Hospital, Kalamazoo, Mich. (health care)

d02808045 · 04-05-2010, 08:46 PM

Quote:

Originally Posted by nicknick

Sorry to hear of your bad luck with this dealership, but asking for a letter of apology and recording the whole thing on your phone??? These actions don't sit well.

Not really want anything from them, just want to see how they response to their "honest mistake", if it really was an "honest mistake" i would have see some form of responses???...about the record, first time ever I went to a deal and being ask permission to record when i sign the financial document, they were the first to do that...

Anyway, just want to wrap this up, want to make the story known. I don't really looking for something, I already got my Z and i'm happy

Thank you all for taking your time out and read through such a novel long story....

Zsteve · 04-05-2010, 08:50 PM

Quote:

Originally Posted by nicknick

Sorry to hear of your bad luck with this dealership, but asking for a letter of apology and recording the whole thing on your phone??? These actions don't sit well.

they recorded him so he can record them. They do it fpr protection so we do it for protection. And if Tigers Ho's can ask for an apology than so can he.
Besodes recordong someone can amazingly make things happen in a different way if they know it.

vipor · 04-05-2010, 11:56 PM

Quote:

Originally Posted by mrsleepy1225

...

The point was that it was the current prez. His caliber was not in question

04-04-2010, 08:21 PM	#33 (permalink)
Zsteve A True Z Fanatic Join Date: Sep 2009 Location: TX Posts: 3,298 Drives: the 2 balled club Rep Power: 22	They are all out to make as much from you as possible, they dont care about you just like we dont care about them. Im not trying to get a car for free but Im not paying their house off either. I play their game too and will walk away. When I bought my Z, I already had a preaproved loan from my bank and knew more about the car than the salesman. I told them to get me out of my 08 Audi TT they would have to come up with a very good deal. They knew I was serious and didnt really play any games, we haggled price of course but in the end I got a new interior, a free spoiler and good amount off the car, they still made a few bucks too. Trust me they have huge room to bargin with on new cars. Its our world we just have to remind them of that. __________________ 2010 LS3 C6 Silver coupe corvette

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04-04-2010, 07:55 PM	#31 (permalink)
ducky Enthusiast Member Join Date: Aug 2009 Location: SinCity Posts: 437 Drives: 370z and s2000 Rep Power: 16	All saleman, real estate agent..i never trust them..All bs that they give u..If i want something and if the price is not right..just walk away..i never listen to the bs they have to say..

04-04-2010, 08:00 PM	#32 (permalink)
WICKED_GRIN Enthusiast Member Join Date: Dec 2009 Location: New England Posts: 466 Drives: 370Z Roadster Black Rep Power: 16	If anyone has a complaint with their Nissan Dealership, you should state it in the questionnaire that is mailed to every new owner……Shop at the dealerships that have “Nissan Owner First Award of Excellence”. You can find on the internet the dealers who have been given this award.