DO NOT COME TO TEXAS NISSAN OF GRAPEVINE DEALERSHIP, read my story to find out why...

vipor · 04-05-2010, 05:33 PM

Quote:

Originally Posted by d02808045

we bought a Lexus in Plano Texas (Part Place Lexus), when we took delivery of the car, it's missing a function (back up assist). I contact the General Manger and he was extremely customer services kind of attitude. Apologize and end up special order a new vehicle for us (because this function can't be installed after market), that's an honest mistake my friend!!!.....unlike the general manager at that Grapevine, don't even want to try to apologize....Next time my wife want a new lexus, this will be the place I will return.

...

That's the dealership my brother works at. They have won national awards for customer service, awarded by GW Bush. If you have an old Lexus that you did not buy there you can still go by for some free coffee and some form of breakfast and they'll clean your car, for free.

See Below:
Park Place Lexus Receives 2005 Presidential Award for Quality and Performance Excellence
President George W. Bush and Commerce Secretary Carlos Gutierrez announced six organizations as recipients of the 2005 Malcolm Baldrige National Quality Award, the nation’s highest Presidential honor for quality and organizational performance excellence.

The 2005 Baldrige Award recipients are: Sunny Fresh Foods, Inc., Monticello, Minn. (manufacturing); DynMcDermott Petroleum Operations, New Orleans, La. (service); Park Place Lexus, Grapevine and Plano, Texas (small business); Richland College, Dallas, Texas (education); Jenks Public Schools, Jenks, Okla. (education); and Bronson Methodist Hospital, Kalamazoo, Mich. (health care)

mrsleepy1225 · 04-05-2010, 07:35 PM

Quote:

Originally Posted by vipor

That's the dealership my brother works at. They have won national awards for customer service, awarded by GW Bush. If you have an old Lexus that you did not buy there you can still go by for some free coffee and some form of breakfast and they'll clean your car, for free.

...

vipor · 04-05-2010, 11:56 PM

Quote:

Originally Posted by mrsleepy1225

...

The point was that it was the current prez. His caliber was not in question

d02808045 · 04-05-2010, 08:35 PM

Yeah, my wife and I take the Lexus to the dealer for free car washes almost every weekend....got free copy, cappuccino, soft drink, and enjoying the feeling of being luxury

Is your brother work in the service department, next time i can request him so he can hook us up!

Quote:

Originally Posted by vipor

That's the dealership my brother works at. They have won national awards for customer service, awarded by GW Bush. If you have an old Lexus that you did not buy there you can still go by for some free coffee and some form of breakfast and they'll clean your car, for free.

See Below:
Park Place Lexus Receives 2005 Presidential Award for Quality and Performance Excellence
President George W. Bush and Commerce Secretary Carlos Gutierrez announced six organizations as recipients of the 2005 Malcolm Baldrige National Quality Award, the nation’s highest Presidential honor for quality and organizational performance excellence.

The 2005 Baldrige Award recipients are: Sunny Fresh Foods, Inc., Monticello, Minn. (manufacturing); DynMcDermott Petroleum Operations, New Orleans, La. (service); Park Place Lexus, Grapevine and Plano, Texas (small business); Richland College, Dallas, Texas (education); Jenks Public Schools, Jenks, Okla. (education); and Bronson Methodist Hospital, Kalamazoo, Mich. (health care)

vipor · 04-05-2010, 11:59 PM

Quote:

Originally Posted by d02808045

Yeah, my wife and I take the Lexus to the dealer for free car washes almost every weekend....got free copy, cappuccino, soft drink, and enjoying the feeling of being luxury

Is your brother work in the service department, next time i can request him so he can hook us up!

He's a lead tech, just got his master ASE/Lexus cert. Only been there a few years. I guess our family is blessed with mechanically inclined people

I'm not sure what, if anything, he'd be able to do as he's not a Service Writer, he just gets his hours, and a lot of them.

I can and will always stand behind his competence though, so if you ever have issues I would see him. You won't be leaving dissatisfied, his cars don't come back again for the same issue.

A lot of people there only know how to work on Lexus/Toyota/Fuel Injected cars, it's unfortunately the way things are moving. He's had his hands on almost everything including GoPeds/MoPeds/RC/Dirt Bikes/Motorcycles/Jet Skis as well as cars from the 50's and up. I've got a lot of faith in my (slightly) younger brother, he's my backup plan when I have issues, lol.

onzedge · 01-10-2011, 12:23 PM

Spammer

justiceforall · 11-02-2011, 07:26 PM

http://www.facebook.com/pages/Nissan...93353330682538

i started this website to complain about my service at Grapevine Nissan, i can use all the support i can get!

01-10-2011, 12:23 PM	#6 (permalink)
onzedge A True Z Fanatic Join Date: Apr 2010 Location: Battle Lake MN Age: 64 Posts: 183,964 Drives: 370Z 240Z Rep Power: 2684737	Spammer __________________ Koni\|Swift\|Michelin\|Motordyne\|Berk\|RJM Performance\|Gates\|SPL\|Motul\|Technafit\|Ate Super Blue\|Hawk Tommy Kaira\|Momo\|Optima\|Hella\|Hotchkis\|Red Line\|ZSpeed\|Stillen\|B&M\|H&R

11-02-2011, 07:26 PM	#7 (permalink)
justiceforall Base Member Join Date: Nov 2011 Location: austin Posts: 1 Drives: 2009 rogue Rep Power: 14	please please please tell your story! http://www.facebook.com/pages/Nissan...93353330682538 i started this website to complain about my service at Grapevine Nissan, i can use all the support i can get!

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